1. wxmangrosshans's Avatar
    Does SAMSUNG have support for the Galaxy phones where you can call an 800 number and they can remotely view your phone screen with permission and help troubleshoot issues?

    I ask because Apple can do this with the iPhone, dial an 800 MYAPPLE number, reach a real person within a couple minutes, they quickly can login/access/view your phone screen, and can disable the session when you enter passwords, etc. The troubleshooting experience I had on my work iPhone was great.

    Does anyone know if Samsung offer something similar? I'm having issues with my S5 Active, and I've previously had a S3 and Captivate. My S5 is very slow. So I'm considering switching to a Pixel or Android One phone. Suggestions appreciated as well. Thanks.
    09-12-2018 09:57 PM
  2. Rukbat's Avatar
    1 - they wouldn't on an out of warranty S5.

    2 - Google does, for the Pixel line. (I know - they've been in my phone for a week trying to find a bug in Pie.)
    wxmangrosshans likes this.
    09-12-2018 10:12 PM
  3. Hermes Hidayat's Avatar
    hmmm...S5 in S9 section -_-
    09-13-2018 04:29 AM
  4. pauljjr's Avatar
    Verizon just did a remote access with my permission for my S9.
    09-13-2018 05:02 AM
  5. B. Diddy's Avatar
    I moved this from the S9 forum to the S5 Active forum.

    Have you tried here? https://forums.androidcentral.com/e?...token=FsRS7wEk
    09-13-2018 04:46 PM

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