1. emmaa1009's Avatar
    Hi
    I had a fingerscan on my samsung s5 mini but i need to add my alternate password.
    I forgot my alternate password. I tried to fix it with my samsung account but it tells me he can't unlock my phone because he's not connected with a network.
    And my mobile data and my wifi are switched of.

    I don't know what to do.

    Please help me,
    Thanks
    08-14-2015 06:20 PM
  2. Almeuit's Avatar
    I would contact your carrier.
    emmaa1009 likes this.
    08-14-2015 06:23 PM

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