1. teoteodore's Avatar
    About a week ago, I noticed that my "Hey/OK, Google" was very sluggish. I would see the light circling the screen and feel a pulse, but it wouldn't accept the command: "set alarm". Shortly after that, it didn't respond at all. I noticed there isn't the dialogue window with the mic on my home page any more. Then there's the phone: all incoming calls go directly to voicemail ... no ringtone, no vibrating. Thanks in advance for the help.
    07-10-2020 07:33 AM
  2. Morty2264's Avatar
    I see you are a newer user here - welcome to Android Central! I would suggest booting your phone into Safe Mode to see if there is any improvement.

    Keep us posted on what happens!
    07-10-2020 09:13 AM
  3. B. Diddy's Avatar
    Also try wiping the cache partition: https://www.t-mobile.com/support/dev...ung-galaxy-s-5

    That phone is quite old -- what version of Android is it on? If it's Lollipop or below, there's an increasing chance that apps are becoming incompatible due to outdated firmware.
    07-10-2020 09:43 AM
  4. teoteodore's Avatar
    Both Safe Mode used and Cache cleared. No change. It may be time to get a new phone, alas.
    07-10-2020 10:59 AM
  5. mustang7757's Avatar
    Both Safe Mode used and Cache cleared. No change. It may be time to get a new phone, alas.
    For the hey Google try resetting the google app by long pressing it and tap info , then go to storage clear data,cache and force stop , but i agree a newer phone definitely.
    Morty2264 likes this.
    07-10-2020 11:04 AM
  6. teoteodore's Avatar
    Android 6.0.1 OS. Nothing is fixing this. I'll look into a new phone --- not worth the aggravation. Thanks, guys
    mustang7757 and Morty2264 like this.
    07-10-2020 11:17 AM
  7. mustang7757's Avatar
    Android 6.0.1 OS. Nothing is fixing this. I'll look into a new phone --- not worth the aggravation. Thanks, guys
    Good luck
    07-10-2020 11:28 AM
  8. Morty2264's Avatar
    Android 6.0.1 OS. Nothing is fixing this. I'll look into a new phone --- not worth the aggravation. Thanks, guys
    Hey, a new phone is pretty exciting business! Any ideas on what you're going to get?
    07-10-2020 01:08 PM
  9. teoteodore's Avatar
    New Phone? I'll probably stay with Samsung ... I'm open to suggestions. I'm not that dependent on my phone for APPS, but I do want the standard APPs such as maps, etc. to work reliably. Not much on camera or videos or streaming.
    Morty2264 likes this.
    07-10-2020 04:25 PM
  10. Morty2264's Avatar
    New Phone? I'll probably stay with Samsung ... I'm open to suggestions. I'm not that dependent on my phone for APPS, but I do want the standard APPs such as maps, etc. to work reliably. Not much on camera or videos or streaming.
    If you aren't looking for the most current phone, but a powerful and capable one at that, you could get an S10 or even the Samsung Galaxy A51/A71. All will give you functional Maps and other apps - everything you need!
    07-10-2020 06:28 PM
  11. B. Diddy's Avatar
    Or if you want a new phone but don't need the super-expensive flagship, then look into the A51 or A71.
    Morty2264 likes this.
    07-10-2020 09:09 PM
  12. teoteodore's Avatar
    I've decided on the S10 ... thanks again, guys
    07-11-2020 02:03 AM
  13. mustang7757's Avatar
    I've decided on the S10 ... thanks again, guys
    Very good phone
    07-11-2020 10:11 AM
  14. Morty2264's Avatar
    I've decided on the S10 ... thanks again, guys
    That's awesome - congratulations on your new phone! I have an S10 too, and I love it! Let us know when you get it and how you are liking it!
    mustang7757 likes this.
    07-11-2020 10:11 AM
  15. teoteodore's Avatar
    4-1/2 hours online, in chat, on the phone with AT&T trying to get a valid One-Time-Passcode. Finally, finally was able to order it. This is what happens when companies get so huge that a few dozen customers lost to poor customer service is negligible.
    Morty2264 likes this.
    07-11-2020 10:32 AM
  16. Morty2264's Avatar
    4-1/2 hours online, in chat, on the phone with AT&T trying to get a valid One-Time-Passcode. Finally, finally was able to order it. This is what happens when companies get so huge that a few dozen customers lost to poor customer service is negligible.
    Wow! I'm sorry you went through such an ordeal - but at least the phone is ordered!
    07-11-2020 10:32 AM
  17. teoteodore's Avatar
    The S10 seems like a sweet little machine. The instructions on getting started were non-existent and, having not had a new phone in many years, the set-up was not intuitive. But thanks to YouTube I got it working. Now waiting for a full charge and then I'll clean it up and make it mine. I can't thank you guys enough for all the help. I was really feeling lost.
    B. Diddy and mustang7757 like this.
    07-14-2020 02:55 PM
  18. mustang7757's Avatar
    The S10 seems like a sweet little machine. The instructions on getting started were non-existent and, having not had a new phone in many years, the set-up was not intuitive. But thanks to YouTube I got it working. Now waiting for a full charge and then I'll clean it up and make it mine. I can't thank you guys enough for all the help. I was really feeling lost.
    Congrats
    07-14-2020 08:53 PM

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