08-23-2017 01:03 PM
54 123
  1. Sysgoddess's Avatar
    The problem isn't the app, it's the fact that you're using IMAP protocol instead of POP3. Change your server type to POP3 and the non-issue should disappear. I don't recommend that new or non tech savvy users utilise IMAP as it causes confusion.

    Source - nearly 30 years in I.T. services
    04-28-2017 06:22 PM
  2. Sysgoddess's Avatar
    Hopefully you have found resolution for your issue by now but if not find a young family member aged 12 to 25 and ask them for help and don't feel bad.

    I have had to explain multiple ways to a grown man, in front of his wife & children, the difference between male & female cable connections and ask to speak to someone's 10 year old daughter to tell me if their "broken" computer was plugged in. It was not.
    ironass likes this.
    04-28-2017 06:35 PM
  3. Hollinch's Avatar
    Hi Sysgoddess,

    I don't think advising to use POP3 instead of IMAP is useful to circumvent the issue here. These two services are significantly different from each other, and if configured incorrectly the use of POP3 will cause serious issues when access from multiple devices is required.

    I concur fully with Filip Top, the issue clearly lies with the Samsung mail app, as after one of the OS updates the IMAP deletions never worked again using that app.

    I have since tried various ways to understand the issue, and none of the other mail apps show the same failure to delete emails on the IMAP server, only the Samsung app delivered with the OS. Tried Outlook, K9, and others, and they all work fine, delete mails both locally and on the server. Just not Samsung's.

    I have also tried to delete all the mail accounts, and subsequently configured them again, to no avail. Even had two phone wipes (for a different reason), that also showed the app is at the heart of the issue.

    07-24-2017 12:27 PM
  4. Keith Oborn's Avatar
    I've been looking at this on an S8, and there is something odd going on at the OS level as far as I can see.

    I have two accounts: one my corporate Exchange, the other a private Dovecot IMAP server. Using the stock Samsung email client the Exchange behaviour is correct: deletions in either the mobile client or the PC client are synced correctly.

    On the IMAP server, my Mac client is set up to do some local spam filtering, moving spam to Trash. It is then se up to auto-delete Trash after one day.

    Both the Samsung email client< the Gmail client, and any other I've tried so far, tend to re-display mail that was either filtered like this, or explicitly deleted by the Mac - and this now goes back a couple of months. From time to time the phone decides that all of this "phantom" email doesn't exist, but then it comes back. Question is, where from? It's not on the IMAP server, or on the Mac client.

    I see some indication that Samsung have some sort of caching under the email client, but no idea what or where.

    My previous two HTC phones worked perfectly in this respect.
    08-23-2017 01:03 PM
54 123

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