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  1. R_Jenkins's Avatar
    My charger cover also broke off after about a month. Called Samsung and they want me to send my phone in to assess if I damaged it or it was a defect. I was VERY careful with the cover. I think this is becoming a common issue which is an indication of a problem. I am also expected to send the phone in at my expense.
    I think it is a problem with the adhesive used to attach the cover. I have to send them my phone and wait about 2 weeks or so to get it back. I'm not pleased with this, but without the cover the phone isn't waterproof...which is one of the reasons I bought it. This phone wasn't cheap. I've been team Galaxy since Galaxy S. I'm looking at HTC or Apple for my next phone. Customer service was horrible it seemed as if I was annoying her. I can replace the entire phone with Assurion to the tune of 175. No Thanks that would bring the total to appx. 700. I don't think it's worth that much... especially with a flimsy charger cover.
    05-26-2014 02:21 AM
  2. Eclipse2K's Avatar
    My charger cover also broke off after about a month. Called Samsung and they want me to send my phone in to assess if I damaged it or it was a defect. I was VERY careful with the cover. I think this is becoming a common issue which is an indication on a problem. I am also expected to send to Samsung at my expense.
    I think it is a problem with the adhesive used to attach the cover. I have to send them my phone and wait about 2 weeks or so to get it back. I'm not pleased with this, but without the cover the phone isn't waterproof...which is one of the reasons I bought it. This phone wasn't cheap. I've been team Galaxy since Galaxy S. I'm looking at HTC for my next phone.
    Please understand that even with the cover the device isn't waterproof. Its IP67 Certified which means its water resistant and that by no means you should go swimming with it or intentionally submerging it into water.

    With that out of the way its important to remember that the cover snapping from the phone doesn't impact the water resistance. The only thing this does is force you to keep track of the cover which in itself is unacceptable. With that said I understand the annoyance and its a bad design by Samsung. We just need misinformation at a minimum here so I'm clarifying.

    As for sending the device in to Samsung I'd avoid doing so. Samsung will just replace the cover with the same cover you had break once and you'll be down this road again. My cover is holding up just fine but I only open it up just wide enough for the charging plug to have room to plug in. I'm not sure how much others are doing it but that's my experience and so far so good.

    Lastly, don't jump on Team HTC just yet. Read the HTC One M8 forums here and check out the camera lens issues. Scratched lenses all over that impact image quality.

    Samsung Galaxy S5 (Verizon)
    R_Jenkins likes this.
    05-26-2014 02:26 AM
  3. R_Jenkins's Avatar
    I'll be sure to do that. I really appreciate the info. I saw this You tube video by TechSmart were this guy submerged the phone in a pool, put it in a washing machine and dried it and the phone still worked perfectly. I developed a phone crush from that point on...lol. I gave my S4 to my husband; didn't research, pressed the "I believe button" and got the S5. Aside from that I do love my phone (despite my tantrum over the cover thing) ๐Ÿ˜๐Ÿ˜„
    05-26-2014 02:56 AM
  4. eyecon82's Avatar
    For some reason Samsung is taking their sweet time with these Qi covers. I just want one before my cover breaks but no where has them except eBay. And those are the Qi Charger + Cover from Hong Kong which I avoid.

    Samsung Galaxy S5 (Verizon)
    Do you really think that'll solve it? I have a charging pad and cover and still find myself popping open the cover to charge in the car and when I'm on the go because wireless charging is way too slow

    -Sent from Tapatalk
    05-26-2014 03:30 AM
  5. Eclipse2K's Avatar
    Do you really think that'll solve it? I have a charging pad and cover and still find myself popping open the cover to charge in the car and when I'm on the go because wireless charging is way too slow

    -Sent from Tapatalk
    Depends if you need to keep opening the cover or not. I only need to charge at night or while I'm chilling at home so I can do with the cover. I had Qi on a Droid Maxx and loved it just for the simplicity. On the other hand I do think its ridiculous I'm going to spend nearly $100 for the convenience of slower charging.

    The only issue is I'm still wondering if Diztronic TPU will fit the cover. It always did on the Note 3 and S4 but who knows.

    Samsung Galaxy S5 (Verizon)
    05-26-2014 03:33 AM
  6. AZgl1500's Avatar
    Depends if you need to keep opening the cover or not. I only need to charge at night or while I'm chilling at home so I can do with the cover. I had Qi on a Droid Maxx and loved it just for the simplicity. On the other hand I do think its ridiculous I'm going to spend nearly $100 for the convenience of slower charging.
    You can get a Qi charger for $18.99 on eBay and it comes with the charging pad.

    Yes it is slower, but when I am asleep I don't seem to notice that.

    * Qi Wireless Charging kit I am using
    05-26-2014 06:44 AM
  7. Eclipse2K's Avatar
    You can get a Qi charger for $18.99 on eBay and it comes with the charging pad.

    Yes it is slower, but when I am asleep I don't seem to notice that.

    * Qi Wireless Charging kit I am using
    I would want the Tylt Vu. As for those Qi Pads that you place inside the battery cover it's not worth it. All of them sacrifice the water resistance. Not that I really need it but if I didn't want the safety net I'd just remove the charging port cover.

    Samsung Galaxy S5 (Verizon)
    05-26-2014 06:51 AM
  8. wookiee2cu's Avatar
    Your best bet is to just order a couple of the $20 replacements found in this thread. This way you're not without your phone and let's face it, it's a bad design and it will happen again. I've had my S5 since 4-22 and so far so good but I'm also really careful to open the tab straight back, not angle it above or below the phone.
    Eclipse2K likes this.
    05-26-2014 05:54 PM
  9. Eclipse2K's Avatar
    Your best bet is to just order a couple of the $20 replacements found in this thread. This way you're not without your phone and let's face it, it's a bad design and it will happen again. I've had my S5 since 4-22 and so far so good but I'm also really careful to open the tab straight back, not angle it above or below the phone.
    Do you people who suggest this even think before posting this solution? People spent between $200-$600 for this phone plus any tax and fees. Now you're telling them to order new covers for $20 which are bound to break again and then its $20 wasted.

    You said it yourself that its a bad design and will happen again. Suggesting to spend more money just so it happens again is ridiculous and pointless.



    Samsung Galaxy S5 (Verizon)
    eyecon82 and chrisfromwa1 like this.
    05-26-2014 06:47 PM
  10. eyecon82's Avatar
    Do you people who suggest this even think before posting this solution? People spent between $200-$600 for this phone plus any tax and fees. Now you're telling them to order new covers for $20 which are bound to break again and then its $20 wasted.

    You said it yourself that its a bad design and will happen again. Suggesting to spend more money just so it happens again is ridiculous and pointless.



    Samsung Galaxy S5 (Verizon)
    And not only did he/she say one, but a "couple" LMAO

    -Sent from Tapatalk
    05-26-2014 06:50 PM
  11. Eclipse2K's Avatar
    And not only did he/she say one, but a "couple" LMAO

    -Sent from Tapatalk
    I'd be demanding a return every time the cover breaks. Lol, WitRigs wouldn't like that too much.

    Samsung Galaxy S5 (Verizon)
    05-26-2014 08:26 PM
  12. Greg C's Avatar
    I have had my S5 since the AT&T April 11 launch day and my cover is still attached. I just don't understand why the warranty wouldn't cover this.
    05-27-2014 01:37 AM
  13. t11rmh's Avatar
    Do you people who suggest this even think before posting this solution? People spent between $200-$600 for this phone plus any tax and fees. Now you're telling them to order new covers for $20 which are bound to break again and then its $20 wasted.

    You said it yourself that its a bad design and will happen again. Suggesting to spend more money just so it happens again is ridiculous and pointless.



    Samsung Galaxy S5 (Verizon)
    The alternative is to send the phone back for repair each time that thing breaks off. It took Samsung 3 weeks to repair mine after 8 days of owning it. To follow your logic I'd be without my phone 3 weeks out of every 4 or thereabouts. Where is the sense in that? I bought two of the port covers and also an external battery charger. I have only opened the port 3 times since I have had it back and I know it will break again.

    This will be my last Samsung phone. I have told them so. But in the meantime I want it in my possession fully protected so it is not a ridiculous or stupid idea to buy these things. It is totally unjustified and unwarranted and down to bad design and/or manufacturer.
    05-27-2014 08:32 AM
  14. chrisfromwa1's Avatar
    Do you people who suggest this even think before posting this solution? People spent between $200-$600 for this phone plus any tax and fees. Now you're telling them to order new covers for $20 which are bound to break again and then its $20 wasted.

    You said it yourself that its a bad design and will happen again. Suggesting to spend more money just so it happens again is ridiculous and pointless.



    Samsung Galaxy S5 (Verizon)
    Exactly what I was thinking,
    If these replacements were maybe a couple dollars, I would maybe go that route. But not for $20 a pop, and will most likely just break again a week or so later.

    It's a flawed design, that should never have been released to production. Expecting their customers to just keep buying replacements over and over again. I already spent enough on the purchase of the phone itself, and now them saying to just keep sending it in or buying more replacements is ridiculous.

    I will just not buy another Samsung product again, unless they stand behind their products.
    05-27-2014 10:28 AM
  15. William Todtz's Avatar
    Had the same issue when the phone was 3 weeks old. Called customer support and found out that Samsung calls it 'physical damage.' At which point I replied, 'No ****, it broke.' Physical damage is not covered by the warranty, and will cost $70.30 to get fixed and take about two weeks of not having your phone.
    Beats me why I have to pay for Samsung's poor design and engineering. I imagine most people will have this problem eventually.
    05-27-2014 10:57 AM
  16. chrisfromwa1's Avatar
    I hope everyone who is having this problem is posting on Samsungs facebook pages.
    Even if they won't fix this for us, it might stop someone else from being suckered into buying a flawed designed/mis advertised phone.

    https://www.facebook.com/SamsungMobileUSA
    https://www.facebook.com/samsungsupport
    05-27-2014 12:21 PM
  17. chrisfromwa1's Avatar
    They sure do like that 'physical damage' line.
    Won't tell anyone what that actually means either, they basically just want to get your phone in their hands and then try and charge you $70 to replace that little piece.
    05-28-2014 06:53 PM
  18. chrisfromwa1's Avatar
    They apparently are just going to ignore the issue, and delete comments on their Facebook page now.
    Never buying anything from Samsung again, if this is how they treat their customers who buy their products.
    05-29-2014 11:23 AM
  19. eyecon82's Avatar
    Yep, they sure do love to delete comments on Facebook

    -Sent from Tapatalk
    05-29-2014 04:04 PM
  20. chrisfromwa1's Avatar
    Their new trick is to hide these posts from the wall, so other customers can't see it.
    The last one, 'Jake' asked for the model number and carrier. I supply it, and then they hid the post with no further response.

    What a terrible company.
    Eclipse2K likes this.
    05-29-2014 04:21 PM
  21. wookiee2cu's Avatar
    Do you people who suggest this even think before posting this solution? People spent between $200-$600 for this phone plus any tax and fees. Now you're telling them to order new covers for $20 which are bound to break again and then its $20 wasted.
    You said it yourself that its a bad design and will happen again. Suggesting to spend more money just so it happens again is ridiculous and pointless.
    Samsung Galaxy S5 (Verizon)
    You need to relax. Your only other option is to keep sending the phone back to Samsung and be without it for a few weeks, my suggestion or return the phone and get something else. Decide and move on. I was merely offering a suggestion other than mailing it in and being without it for 3 weeks, my bad for trying to be helpful. And the reason I said a few is because 1) it will more than likely happen again 2) they come from China so it takes a little over a week to get here. Do I like having to spend extra money for the phone when I already paid for it? No, who would. As soon as the AT&T rep showed me the port cover I even remarked that's not going to last long, it's an obvious bad design. My suggestion was to merely offer another alternative, if you don't like it then don't order them. Also, if you can't afford $20 you really shouldn't be spending your money on a $200-$600 phone in the first place.
    05-29-2014 05:33 PM
  22. Eclipse2K's Avatar
    You need to relax. Your only other option is to keep sending the phone back to Samsung and be without it for a few weeks, my suggestion or return the phone and get something else. Decide and move on. I was merely offering a suggestion other than mailing it in and being without it for 3 weeks, my bad for trying to be helpful. And the reason I said a few is because 1) it will more than likely happen again 2) they come from China so it takes a little over a week to get here. Do I like having to spend extra money for the phone when I already paid for it? No, who would. As soon as the AT&T rep showed me the port cover I even remarked that's not going to last long, it's an obvious bad design. My suggestion was to merely offer another alternative, if you don't like it then don't order them. Also, if you can't afford $20 you really shouldn't be spending your money on a $200-$600 phone in the first place.
    Are you telling me to relax? I'm quite relaxed but your suggestion is beyond ridiculous and so is your assertion that we shouldn't be buying a smartphone is we can't afford the $20. Who told you I couldn't afford the $20? I have a lot of nice things but the issue isn't the amount of money I make but rather the idea of throwing it away for no reason. I don't know about you but I don't want to throw money away on something that will just break again. No matter how you look at it that's a waste of $20. Who spends money knowing its going to break anyways? Plus, it ships from China so the odds of this cover actually being OEM and water resistant are 50/50. You mind as well just remove the broken cover rather than trust that thing.

    I just don't understand how some one who agrees it will break can justify spending $20 for the privilege of it breaking again. You obviously understand the design flaw but in a way you're acting like its okay that its happening. Acura didn't claim physical damage when my 2012 TSX seat frame broke and caused the leather to expand and crack. No, they replaced both the frame and leather free of charge and gave me a loaner. That was a year after buying the car, not a week or month. There is physical damage from misuse and that from bad parts or design. Samsung has a bad design and needs to step up.


    For the record mine hasn't broke at all and feels fine. That doesn't change my opinion though and I'm not speaking out of anger. I'm speaking out of common sense.

    Samsung Galaxy S5 (Verizon)
    crump13 and eyecon82 like this.
    05-29-2014 06:10 PM
  23. nj1266's Avatar
    What you guys need to do is to get the local media involved. Try and get the attention of tech radio and TV shows. There are a lot of local TV stations that have consumer protection segments on the news. This way you will paint Samsung as the bad guy and they will be forced to listen. Samsung does not want bad media over its flagship.


    Sent from my iPhone using Tapatalk
    chrisfromwa1 likes this.
    05-29-2014 06:20 PM
  24. Mst99's Avatar
    Samsung needs to man up and redesign the cover. Period. Then send it out to registered owners free of charge with install instructions. Anything less is unacceptable. They f'd up, they need to correct it.

    Sent from my basement wearing a tinfoil hat.
    chrisfromwa1 likes this.
    05-29-2014 06:29 PM
  25. eyecon82's Avatar
    What you guys need to do is to get the local media involved. Try and get the attention of tech radio and TV shows. There are a lot of local TV stations that have consumer protection segments on the news. This way you will paint Samsung as the bad guy and they will be forced to listen. Samsung does not want bad media over its flagship.


    Sent from my iPhone using Tapatalk
    What really needs to happen is to have all the major android blogs including android central write an article on this. Everyone should forward the link to the thread to the respective blog editors

    -Sent from Tapatalk
    05-29-2014 08:27 PM
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