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  1. t11rmh's Avatar
    What's going to keep the replaced cover from breaking?
    Not opening it! Seriously, I have bought a separate battery charger which came with a spare battery so I charge that up and take the back off my phone and swap out the depleted one.

    Since I got it back I have opened the port cover about 6 times to plug it into my computer. It still feels add fragile as ever. I have also bought two spare covers for about 13 each.

    I fully expect it to break again as the design is exceptionally poor. And I have shelled out quite a bit to cater for this shoddy workmanship.

    Do complain to Samsung as they said it was just me who was having this issue in the UK. Tell them it's not just you and me.

    Posted via Android Central App
    06-08-2014 09:53 AM
  2. Eclipse2K's Avatar
    What's going to keep the replaced cover from breaking?
    Get a wireless charging cover. That's the best solution but it makes all cases for the most part except most Bumpers useless. So far I've stuck with the charging cover opening each night because I prefer to use my phone while charging at times. Plus, water resistance means nothing to me to be honest. I have went years without it and the only advantage it has now is from rain which was never an issue.

    That's me though and in no way do I feel its acceptable to break. I'm just not going to stress.

    Samsung Galaxy S5 (Verizon)
    06-08-2014 03:56 PM
  3. Sophie Baker's Avatar
    Before this phone I had a BlackBerry 9900 which was so utterly awful I had to send it back FOUR times. Each time I was sent a new (refurbished) handset. I got so sick of sending the damn thing off and having to use a crappy backup phone over and over that I'm just not sure I can face doing that again. Water resistance isn't a huge concern for me - however I have only had the phone a couple of months and will be paying it off for the duration of my 24 month contract so I feel torn
    06-09-2014 04:17 AM
  4. t11rmh's Avatar
    Before this phone I had a BlackBerry 9900 which was so utterly awful I had to send it back FOUR times. Each time I was sent a new (refurbished) handset. I got so sick of sending the damn thing off and having to use a crappy backup phone over and over that I'm just not sure I can face doing that again. Water resistance isn't a huge concern for me - however I have only had the phone a couple of months and will be paying it off for the duration of my 24 month contract so I feel torn
    I would send it away just the once so that Samsung know about the issue and fix it at their own cost.

    I do not open it very often now that I have it back. I do have spare covers so when it breaks again I'll fix it myself.

    Posted via Android Central App
    06-09-2014 05:47 AM
  5. Richard Paterala's Avatar
    I have the replacement parts in stock. google+ message me not sure of the rules and regulations of the message board, but the part is $18.99.
    Mine broke also....had phone for about 2 months.

    - - - Updated - - -

    This is shipped from the USA you won't have to wait a month for it.
    nudejewel likes this.
    06-09-2014 11:11 AM
  6. alfstoria1's Avatar
    I am surprise that it didn't happen earlier, I got my SG5 on April and today the little plastic string just come off, my worry is if I want to do a trade (tmo) no having the USB door attached will lower the value. Any solution out there? :/

    Posted via Android Central App
    06-11-2014 06:11 AM
  7. t11rmh's Avatar
    I am surprise that it didn't happen earlier, I got my SG5 on April and today the little plastic string just come off, my worry is if I want to do a trade (tmo) no having the USB door attached will lower the value. Any solution out there? :/

    Posted via Android Central App
    Solutions all through this thread. Take your pick......

    Posted via Android Central App
    06-11-2014 01:43 PM
  8. sue8500's Avatar
    The plastic part that attaches the cover to the phone snapped in half. You can remove the 2 screws on the back to release the other half. Samsung will not replace you have to send the phone to them. At least without your phone for 2 weeks. Mine broke today 1 day shy of beiing 2 months old. AT&T will not replace under warranty
    SCREWED............ You can order an after market replacement cover.
    06-11-2014 08:04 PM
  9. Ramer84015's Avatar
    Personally, I just took mine off and put it away in case I have to take it in. It's extremely easy to remove. Instruction can be found here. If your's broke and you want to replace it, I found this but I can't believe it's $19 for a little piece of plastic.
    bembol likes this.
    06-11-2014 09:19 PM
  10. Eclipse2K's Avatar
    Personally, I just took mine off and put it away in case I have to take it in. It's extremely easy to remove. Instruction can be found here. If your's broke and you want to replace it, I found this but I can't believe it's $19 for a little piece of plastic.
    I may be doing this soon.

    Samsung Galaxy S5 (Verizon)
    06-11-2014 09:23 PM
  11. Philipp Yeo's Avatar
    I have the replacement parts in stock. google+ message me not sure of the rules and regulations of the message board, but the part is $18.99.
    Mine broke also....had phone for about 2 months.

    - - - Updated - - -

    This is shipped from the USA you won't have to wait a month for it.
    Can you tell us what site it is? (please don't tell me it's witrigs)

    Sent from my SM-G900F using AC Forums mobile app
    06-14-2014 11:23 PM
  12. Eclipse2K's Avatar
    Can you tell us what site it is? (please don't tell me it's witrigs)

    Sent from my SM-G900F using AC Forums mobile app
    Haha, that's the only site anyone throws around.

    Samsung Galaxy S5 (Verizon)
    06-15-2014 12:08 AM
  13. nik66's Avatar
    Created an account just to post, same issue. Little black plastic strand came apart from plastic cover, clearly the glue holding it together came unbonded. Definitely a manufacturer's defect, I wasn't overly rough with it.
    06-15-2014 03:59 AM
  14. chrisfromwa1's Avatar
    Samsung seems to be still ignoring the issue. Just pathetic that they won't do what's right and offer an updated design and actually fix the problem.

    Everyone needs to keep posting on their FB page about this.
    06-15-2014 09:01 AM
  15. chrisfromwa1's Avatar
    Samsung seems to be still ignoring the issue. Just pathetic that they won't do what's right and offer an updated design and actually fix the problem.

    Everyone needs to keep posting on their FB page about this.
    Hey,
    So last night I posted on Samsungs FB about this issue again. I was surprised, that I got this response:

    Samsung Support wrote: "Hi Chris! Sorry for the negative experience. If the USB port cover for your S5 broke, we can fix it for free. Please feel free to reach out through Samsung Support PM (private message) so that we can obtain information that we'll be needing for repair. Thanks. ^Joy"
    But when I got up this morning, my post as well as the response was deleted. Anyone know what the Samsung Support Private message is? Wondering if they will actually fix it for free, or did 'Joy' respond by mistake and deleted it.
    06-16-2014 11:56 AM
  16. chrisfromwa1's Avatar
    Hey,
    So last night I posted on Samsungs FB about this issue again. I was surprised, that I got this response:

    But when I got up this morning, my post as well as the response was deleted. Anyone know what the Samsung Support Private message is? Wondering if they will actually fix it for free, or did 'Joy' respond by mistake and deleted it.
    OK, update.
    Samsung is sending me some shipping labels and are going to replace the port cover for free.

    I'll update again once I get the phone back.

    so I want to avoid breaking this again as much as possible. What wireless charging pad should I buy for this phone?
    06-16-2014 02:07 PM
  17. Eclipse2K's Avatar
    OK, update.
    Samsung is sending me some shipping labels and are going to replace the port cover for free.

    I'll update again once I get the phone back.

    so I want to avoid breaking this again as much as possible. What wireless charging pad should I buy for this phone?
    It annoys me to no end that you must send your phone in for this. They could just send a replacement cover for you to install yourself. Its one screw and a tab to pop up. Its just to deter people if you ask me.

    I'd get the Galaxy S5 OEM Wireless Battery Cover, Tylt Vu Qi Pad and a Belkin Grip Bumper. That's what I'm using and its great.

    Samsung Galaxy S5 (Verizon)
    06-16-2014 03:26 PM
  18. jmooski's Avatar
    Maybe its time to just call those with supposedly broken ones liars and **** them off. Hopefully that will get a more detailed explanation from them.

    Posted via Android Central App
    06-16-2014 04:50 PM
  19. AZgl1500's Avatar
    OK, update.
    Samsung is sending me some shipping labels and are going to replace the port cover for free.

    I'll update again once I get the phone back.

    so I want to avoid breaking this again as much as possible. What wireless charging pad should I buy for this phone?
    This Qi receiver will fit inside the OEM case and does not buldge out the back at all.

    At $18.99 it is only 20% of the cost of the Samsung Qi charging setup.
    Plus, it includes the charging pad!

    * Qi Standard Wireless Charger kit 'mine'
    06-16-2014 06:03 PM
  20. Eclipse2K's Avatar
    This Qi receiver will fit inside the OEM case and does not buldge out the back at all.

    At $18.99 it is only 20% of the cost of the Samsung Qi charging setup.
    Plus, it includes the charging pad!

    * Qi Standard Wireless Charger kit 'mine'
    Correct me if I'm wrong but doesn't any Qi receiver cross the path of the seal in order to make contact? I could be wrong but I could swear I read this and if so that breaks the seal.

    Samsung Galaxy S5 (Verizon)
    06-16-2014 06:05 PM
  21. bigmatt503's Avatar
    I noticed on ebay, you can order a replacement for around 5 dollars from several different vendors... I'm gonna try and glue mine first

    Sent from my Samsung galaxy s5
    06-17-2014 08:54 AM
  22. Destiny Castro-Medina's Avatar
    Yes this happened to me. I'm trying to find out how to get it fixed. Without the cover, our phones are no longer water proof.
    06-17-2014 10:00 PM
  23. li2327's Avatar
    I was using the spigen neo hybrid case for mine and the charger cover was too hard to open with the case on so I eventually took my charger cover off completely. It was more of a nuisance to me than anything.

    Posted via Android Central App
    06-17-2014 10:21 PM
  24. Eclipse2K's Avatar
    Yes this happened to me. I'm trying to find out how to get it fixed. Without the cover, our phones are no longer water proof.
    First, I want to clarify that the phone is in fact not water proof. It's water resistant and that's it. You may have meant that but its clarification for anyone who may not.

    Its unacceptable that it broke but its still resistant to water when the tab breaks. You just have to keep track of it when removed.

    Samsung Galaxy S5 (Verizon)
    06-17-2014 10:59 PM
  25. bigmatt503's Avatar
    Before work this morning I used a little dab of jb weld and 8 hours later it's back to normal.
    I have decided to order a couple covers from eBay (Hong Kong should take a while). Forget Samsung!! No way am I sending my phone out... Under 10 bucks for 2 covers... I'm leaving them off anyhow.... Just want them for resale reasons🚮

    Sent from my Samsung galaxy s5
    06-17-2014 11:20 PM
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