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  1. Kel M's Avatar
    My broke today and I was about to order a new part on eBay. Then I thought of Gorilla glue and my phone is like new again.
    09-11-2014 05:47 PM
  2. Rarhhh's Avatar
    Yes, happened to me too. I telephoned the service provider and they wanted to charge me $180 for a replacement. But this is surely a warranty issue and repair or replacement should be free. I've contacted the relevant authorities to seek a resolution and will update this thread of my progress.
    09-11-2014 09:23 PM
  3. Rarhhh's Avatar
    Yup!

    Mine has broken too. One day it was there, the next not.

    I contacted my service provider and they want $180 to replace it (under my insurance policy). I explained that I considered the breakage a manufacturing fault, which should be covered under the warranty. The guy on the other end of the phone said he had receive many similar complaints!!!! and people had been charged.

    Let's see what the necessary authorities have to say about this.

    Clearly a manufacturing defect, no charge inlet cover = not fit for purpose, it's no longer water resistant.
    09-11-2014 09:30 PM
  4. Kel M's Avatar
    Just glue it everyone!!
    09-12-2014 12:06 AM
  5. StevenBaker's Avatar
    Which part has broken? Go and repair it or as you said that you have bought it earlier than exchange it from the seller.
    09-12-2014 01:54 AM
  6. jon andersen's Avatar
    My door is still attached but will not properly close or seal

    1) AT&T will not provide a loaner
    2) Samsung wants 11 days to replace and will only do it at their service center
    3) After complaining AT&T said they will reimburse me for a go phone after I buy it and open an account for that new phone

    After all that I will still have to go with my aps. and smart phone for about 2 weeks and I will have to go through this inconvenience. Hours messing around with this when they could just send me another rubber door, put out a you tube video on how to do it (for those that are not skilled at such matters).

    I think after this display of customer service I will avoid Samsung in the future.

    PS the phone is not water; proof as many customers have had failures because of the door, even on relatively new phones. the whole marketing lie is just that another big business LYING to us to get our money.
    09-24-2014 03:16 PM
  7. S5_GJH's Avatar
    I took mine off..... So much better without it.

    Yes it means the bottom is no longer water resistant, but neither has any phone I've owned in the past.

    Posted via Android Central App
    09-24-2014 05:13 PM
  8. sweetypie31's Avatar
    My door is still attached but will not properly close or seal

    1) AT&T will not provide a loaner
    2) Samsung wants 11 days to replace and will only do it at their service center
    3) After complaining AT&T said they will reimburse me for a go phone after I buy it and open an account for that new phone

    After all that I will still have to go with my aps. and smart phone for about 2 weeks and I will have to go through this inconvenience. Hours messing around with this when they could just send me another rubber door, put out a you tube video on how to do it (for those that are not skilled at such matters).

    I think after this display of customer service I will avoid Samsung in the future.

    PS the phone is not water; proof as many customers have had failures because of the door, even on relatively new phones. the whole marketing lie is just that another big business LYING to us to get our money.
    The phone was never advertised as waterproof.

    Posted via Android Central App
    09-25-2014 05:41 AM
  9. sweetypie31's Avatar
    I took mine off..... So much better without it.

    Yes it means the bottom is no longer water resistant, but neither has any phone I've owned in the past.

    Posted via Android Central App
    That's why I never replaced mine when it came off. I prefer it to be open w/o the flap.

    Posted via Android Central App
    09-25-2014 05:43 AM
  10. Natasha Staton's Avatar
    Mine wouldn't stay closed. AT&T told me that it was a "known issue," and immediately sent me a replacement phone and postage/packaging to send mine in. This took less than a week and I was never without a phone.

    Posted via the Android Central App
    09-25-2014 06:52 AM
  11. Michael Favela's Avatar
    Yep, Mine was suddenly missing today when I went to plug my phone into my car charger. Debating whether I should buy a new one or not. Part costs like 5.53 on amazon. A couple of bad reviews on there about the replacement part immediately breaking so I don't know if I should risk buying one or not. I suppose its only like 9-10$ wasted if it breaks again....
    10-17-2014 12:16 PM
  12. Caspernsocal's Avatar
    No one has replied with what actually broke. I'm betting it just came off where its attached and either will go back in or at least still seal the port if you put it on. I also bet those that have a broken one yanked on the damn thing. I could be wrong though.

    Posted via Android Central App
    10-18-2014 06:39 PM
  13. Caspernsocal's Avatar
    I honestly dont know how it broke it fell to the floor board and when I picked it up it was off
    10-18-2014 06:41 PM
  14. cruz allen's Avatar
    I think some people have trouble getting it open. I saw a guy at an air port who carried the pen size flat tip to pry it open. Seems if you have no finger nails, its a bword to get open. His was all tore up... I've had mine since may and no issues at all..

    Posted via the Android Central App
    10-19-2014 06:23 AM
  15. Greebe's Avatar
    Have had the S5 since the end of April. Have always taken care of phones... don't even use cases. Example, still use our 6 year old Sprint Hero's and our 3 year old Galaxy S2's on a daily basis (webcams, mp3 players and cooking timers/recipes). But this hinge thing has always unnerved me. Being meticulous when opening and trying not to twist (an impossibility in the real world), the cover fell off a few days ago. Simply pulled plug straight out and the port cover came with it.
    This is a poor design and there are no if's, and's, or but's about it! Shame on Samsung for playing off this defect as user abuse. There isn't a fine line between "use" and "abuse". This was designed for failure.

    I did buy this device for it's water resistance and without the port cover is worthless in this regard. As of now, wish I got the Note 3, which my wife has.
    10-19-2014 10:59 AM
  16. KaterinaYelena's Avatar
    Lol...Sony Xperia Z2 having similar problems with the charging port covers not staying in place!
    10-24-2014 10:04 AM
  17. Sandbox28's Avatar
    Mine broke off with in two months
    10-29-2014 10:38 PM
  18. shanghaichica's Avatar
    I've had mine for 4 months and its still intact but I expect that it will fall off any day now.

    Posted from my S5
    10-30-2014 03:06 AM
  19. Drunder40's Avatar
    Have had my S5 since May and no issues opening / closing the USB port.. It is pain in the *** to open at times but not to the point where it breaks.
    10-30-2014 11:17 AM
  20. black's Avatar
    I don't see this being a design flaw at all. I am pretty hard on my phone when charging it and not even once have I been close to damaging the port cover or anything of the sort. On the S3 and S4 I bent the USB connectors to the point where the couldn't charge unless they were lying still, so I am pretty rough, but the S5 is no problem. Anyway, there are many of you out there, so here you go:

    How to Safely Remove & Replace the Charging Port Cover on Your Samsung Galaxy S5 Samsung Galaxy S5
    10-30-2014 11:33 AM
  21. Jaime Torgrimson's Avatar
    the hinge on mind just broke as well. and i'm not rough with it, unless you consider moving it so i can charge my phone. pay $700 for a phone because i was out of contract this happens. great.
    11-12-2014 10:36 AM
  22. Jaime Torgrimson's Avatar
    it's the hinge
    11-12-2014 10:39 AM
  23. the block's Avatar
    I ripped mine off intentionally last week. I've had the phone since launch day, and I bite my fingernails, so it was an ordeal everytime I wanted to charge my phone. I had to find something to stick in there to pry the cover open. Finally decided the trouble wasn't worth the .001% chance I drop the phone in the toilet, and ripped it off. Now sometime in the next couple of weeks I expect to drop the phone in the toilet.
    11-12-2014 04:13 PM
  24. GamerCenter1's Avatar
    Yep. Just happened to be last week :\. Sent to to Samsung and they are going to fix it for free cause its a comment issue. Still mad about it though cause i have to be without a phone for 9-12 business days.
    11-19-2014 07:26 PM
  25. Jon Jackson's Avatar
    Amazon.com: Samsung Galaxy S5 Waterproof Charger Cover New: Cell Phones & Accessories

    Received in 24 hours and I was back in business. The fix is under 10 bucks and takes 2-3 minutes.
    cydewaze likes this.
    11-20-2014 10:24 AM
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