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  1. ironkittenn's Avatar
    Go for it. Certified Like New Replacements tend to be just as good as a new one but we tend to get upset since we bought a new device. Or you could just be a sneaky person and accept the phone, remove the charging port cover from the new device, out it on the old and apply the broken one to the new one. Honestly doesn't matter in the end if you want to just keep your device. Especially if they're aware of the issue already and you're not hiding it.

    *Do at your own discretion. I'd more than likely do this because I'm not about to buy a new screen protector since Tempered Glass isn't cheap.

    Samsung Galaxy S5 (Verizon)
    Hey, thanks for the advice. And to be honest, I have considered your suggestion even BEFORE you posted. LOL This is just so frustrating tho and the one flaw I see with the phone. Love it otherwise. Thanks again,
    Kat
    05-15-2014 11:53 PM
  2. Eclipse2K's Avatar
    Hey, thanks for the advice. And to be honest, I have considered your suggestion even BEFORE you posted. LOL This is just so frustrating tho and the one flaw I see with the phone. Love it otherwise. Thanks again,
    Kat
    No problem. Why should you have to continue to waste your time on reprogramming replacements and buying display protectors? Its just plain dumb and Samsung has no one to blame but themselves. Normally I wouldn't even bring that suggestion up as these things are usually user error. However, in this case with all the reports of broken doors why should we care about their policy regarding broken devices? Its not physical damage but rather poor design damage.

    Samsung Galaxy S5 (Verizon)
    Cornjerker1977 likes this.
    05-16-2014 12:32 AM
  3. t11rmh's Avatar
    I've had mine for a little over a month and the cover broke off too last nite. Can't press it back on because there is still a little piece of the plastic connecting tether piece is what snapped and is still attached to the cover. Samsung said they could repair it for a $75.00 charge. Verizon wants to send me a replacement with the caveat that there's a 10% chance that it'd be refurbished as opposed to a new one since the phone is so new and fee have been returned. Suggestions anyone???
    Kat
    Or you could buy a replacement cover yourself for about $19.99 and fix it yourself. Then you'd know that the phone is not refurbished.
    05-16-2014 02:29 AM
  4. Eclipse2K's Avatar
    Or you could buy a replacement cover yourself for about $19.99 and fix it yourself. Then you'd know that the phone is not refurbished.
    Except that's ridiculous. The replacement cover will most likely be susceptible to the same breaking issue as the current ones. Now they're out $20 and need to spend another $20. Repeat this at least once a month and you have the most expensive phone you've ever owned.

    Samsung Galaxy S5 (Verizon)
    05-16-2014 02:31 AM
  5. Sophia Zhao's Avatar
    Hope all the problems can stop after wireless charger cover can be got.
    05-16-2014 03:27 AM
  6. Eclipse2K's Avatar
    Hope all the problems can stop after wireless charger cover can be got.
    That would stop all the problems. Heck, even if the cover broke from those rare occasions that we need to open it I'd still be okay. I just don't want to lose the cover due to constant use.

    Samsung Galaxy S5 (Verizon)
    05-16-2014 03:31 AM
  7. RennieDowns's Avatar
    Yes, mine broke today morning, I don't know how it is possible? There is a big question mark in its durability and quality now.
    05-16-2014 03:45 AM
  8. t11rmh's Avatar
    Except that's ridiculous. The replacement cover will most likely be susceptible to the same breaking issue as the current ones. Now they're out $20 and need to spend another $20. Repeat this at least once a month and you have the most expensive phone you've ever owned.

    Samsung Galaxy S5 (Verizon)
    Can't argue with that. I sent my phone back to Samsung to fix it which they did for free. I then bought an extra battery pack so that I can charge a battery without opening the USB Port Cover. And I have bought some spare port covers too. So, yes, I have spent far more than I intended to deal with this design fault. And this is why this will be my last Samsung phone.
    Cornjerker1977 likes this.
    05-16-2014 04:07 AM
  9. Eclipse2K's Avatar
    Can't argue with that. I sent my phone back to Samsung to fix it which they did for free. I then bought an extra battery pack so that I can charge a battery without opening the USB Port Cover. And I have bought some spare port covers too. So, yes, I have spent far more than I intended to deal with this design fault. And this is why this will be my last Samsung phone.
    But where do you go from Samsung? The only other manufacturer I'd consider is HTC and there having their own issues. The camera lens cover, which is made of plastic, is scratching and making pictures blurry. The coating on the lens is scratching and HTC is charging most of them for damage to device.

    Samsung Galaxy S5 (Verizon)
    05-16-2014 04:33 AM
  10. t11rmh's Avatar
    But where do you go from Samsung? The only other manufacturer I'd consider is HTC and there having their own issues. The camera lens cover, which is made of plastic, is scratching and making pictures blurry. The coating on the lens is scratching and HTC is charging most of them for damage to device.

    Samsung Galaxy S5 (Verizon)
    Well, I'll be looking at what Sony has to offer when it is time to replace my S5.
    05-16-2014 07:11 AM
  11. sirmaru's Avatar
    How many of you folks with broken port cover flaps have purchased after market, non-Samsung cases for the s5? I'm beginning to think the cases do not provide enough clearance to open the port cover flap.

    I have a Samsung S-View flip cover replacement s5 back cover with a flip front cover. There is plenty of clearance on mine to open the port cover. It could be some of the non-Samsung after market cases are really the problem.

    If that is the situation, buying a new port cover won't help and getting a new s5 won't help either. That also means the fault is not poor design by Samsung but rather poor design of some of the after market cases.
    05-16-2014 09:03 AM
  12. t11rmh's Avatar
    How many of you folks with broken port cover flaps have purchased after market, non-Samsung cases for the s5? I'm beginning to think the cases do not provide enough clearance to open the port cover flap.

    I have a Samsung S-View flip cover replacement s5 back cover with a flip front cover. There is plenty of clearance on mine to open the port cover. It could be some of the non-Samsung after market cases are really the problem.

    If that is the situation, buying a new port cover won't help and getting a new s5 won't help either. That also means the fault is not poor design by Samsung but rather poor design of some of the after market cases.
    In my case I have a belt case so I have to take the phone out of it completely to use it. Can't blame all of this on phone cases. It is poor design and manufacturer.

    Lets do an analogy. I drive a Mercedes-Benz. One of the reasons I do is that I know that they put their product through all sorts of tests before unleashing them on the public. Like opening and closing the doors 1000's if not 10,000's of time to test durability. I bet Samsung did not get anybody to try and break these port covers before signing off on the design - unless it is all down to faulty manufacture and bad quality control during fabrication.
    05-16-2014 09:49 AM
  13. bembol's Avatar
    Well, I'll be looking at what Sony has to offer when it is time to replace my S5.
    Sony is doing an amazing job with the Z series, I love my Z2!

    I would be surprised if Samsung doesn't address this issue on their next flaship (Prime, Note 4 and even S6). Easiest solution is make Wireless Charging STANDARD! I don't see them adding Magnetic Charging Ports like Sony.
    05-16-2014 09:58 AM
  14. t11rmh's Avatar
    Sony is doing an amazing job with the Z series, I love my Z2!

    I would be surprised if Samsung doesn't address this issue on their next flaship (Prime, Note 4 and even S6). Easiest solution is make Wireless Charging STANDARD! I don't see them adding Magnetic Charging Ports like Sony.
    Samsung are going to have to admit liability first as they are fobbing off most customers who have this problem. I only got mine fixed for free as I persevered and put in an official complaint as well.
    05-17-2014 12:57 PM
  15. eyecon82's Avatar
    I won't post any links but one can google "witrigs" to order a replacement USB Port cover for $ 19.99 and another $ 4.99 for a special screw driver to attach it.

    As I mentioned several times before, that cover should be opened at a 90 degree angle and NOT twisted up or down. It should lie parallel to the USB connector. It is the twisting which breaks the flap.

    Place it on a flat surface like a table and gently use one's finger nail to pry off the corner not having the flap. Then use the USB connector to ease the cover back to 90 degrees and then plug it in.
    Yea yea yea, you keep repeating your posts.

    Fact is that this is a quality issue and samsung needs to own up to it

    -Sent from Tapatalk
    Jon Jackson and t11rmh like this.
    05-18-2014 09:02 PM
  16. toconnell74's Avatar
    You say they fixed yours for free? How did you send it back to samsung? What steps did you take to get that done? As you know if you call their customer service they want $75. Samsung is spending more then any other company in marketing especially with their new Samsung Gallaxy s5 Terminal at the London Airport. HERE IS AN IDEA KEEP THE CUSTOMERS YOU HAVE THAT HAVE PURCHASED YOUR PRODUCTS HAPPY!!!!! I had the gallaxy 3 and their laptop. Never again now that I have seen their customer service.
    Cornjerker1977 likes this.
    05-19-2014 02:26 PM
  17. Jon Jackson's Avatar
    Yea yea yea, you keep repeating your posts.

    Fact is that this is a quality issue and samsung needs to own up to it

    -Sent from Tapatalk
    Bless you, it needed to be said.
    Cornjerker1977 likes this.
    05-19-2014 02:34 PM
  18. wookiee2cu's Avatar
    Bad design, yes. Quality issue, not really as the phone still works fine regardless. The only other way I could see them implementing it is to have the cover slide on some sort of track but then all cases would have to have one side of the bottom cut out to allow you to slide it. The cover has to be tethered some way and this was probably the most inexpensive option they came up with.
    05-19-2014 03:01 PM
  19. t11rmh's Avatar
    You say they fixed yours for free? How did you send it back to samsung? What steps did you take to get that done? As you know if you call their customer service they want $75. Samsung is spending more then any other company in marketing especially with their new Samsung Gallaxy s5 Terminal at the London Airport. HERE IS AN IDEA KEEP THE CUSTOMERS YOU HAVE THAT HAVE PURCHASED YOUR PRODUCTS HAPPY!!!!! I had the gallaxy 3 and their laptop. Never again now that I have seen their customer service.
    Well, I live in England so I complained to Samsung technical support over here who then sent me a bag to send my phone back to them for repair. A day later I put in an official complaint with Samsung UK and said that this was not good enough. Every so often I called the complaint number again or e-mailed to complain about how slow the repair was taking - and they chased up the repair section on my behalf.

    Maybe it is different in the US but this is what I did. I told Samsung that I was not the first and that I would not be the last who has this problem.

    So I got my phone back repaired free of charge.
    05-19-2014 03:46 PM
  20. t11rmh's Avatar
    Bad design, yes. Quality issue, not really as the phone still works fine regardless. The only other way I could see them implementing it is to have the cover slide on some sort of track but then all cases would have to have one side of the bottom cut out to allow you to slide it. The cover has to be tethered some way and this was probably the most inexpensive option they came up with.
    It is a quality issue as the cover keeps snapping.If the glove box in my car did not close because of bad design then I'd still call it out as a quality issue. Bad design invokes bad quality.
    Cornjerker1977 likes this.
    05-19-2014 03:48 PM
  21. toconnell74's Avatar
    How did you get T-Mobile to replace your phone? I have T-Mobile I contacted them and they just referred me to Samsung.
    05-19-2014 03:53 PM
  22. Eclipse2K's Avatar
    Bad design, yes. Quality issue, not really as the phone still works fine regardless. The only other way I could see them implementing it is to have the cover slide on some sort of track but then all cases would have to have one side of the bottom cut out to allow you to slide it. The cover has to be tethered some way and this was probably the most inexpensive option they came up with.
    If the phone is manufactured with the hinge and the hinge breaks than its a quality issue. A bad design would be if Samsung opted against the hinge and expected us to keep track of the cover when it was removed.

    Samsung Galaxy S5 (Verizon)
    05-19-2014 04:16 PM
  23. bembol's Avatar
    Comparing it to the Sony XPERIA Z2 flaps I noticed the problem is the length is too short. Also before closing make sure you slide it in.



    "I'll put up color bars before I'll put you in front of our cameras. " - MacKenzie (The Newsroom, HBO)
    05-19-2014 04:42 PM
  24. wookiee2cu's Avatar
    If the phone is manufactured with the hinge and the hinge breaks than its a quality issue. A bad design would be if Samsung opted against the hinge and expected us to keep track of the cover when it was removed.

    Samsung Galaxy S5 (Verizon)
    I saw it as a bad design because as soon as the AT&T rep opened the port and showed me I made the comment that's not going to last long but it's a personal opinion I guess.
    05-19-2014 05:03 PM
  25. eyecon82's Avatar
    Bless you, it needed to be said.
    No kidding. I think that user literally copy and pastes the same post over and over again about how you don't need it and you can just go buy one.

    Personally, I don't wanna spend an extra $20 to replace some flap that costs probably 10 cents to manufacture

    -Sent from Tapatalk
    Jon Jackson and SERBDVB like this.
    05-19-2014 08:43 PM
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