07-11-2016 04:16 PM
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  1. cswilly's Avatar
    rizzymo reported this fix first over at community.verizonwireless.com

    - issue is with having "Ok Google" enabled from any screen.
    - Google Now setup, disable "Ok Google" from any screen option
    - reboot phone.

    Fix is confirmed by me today and three other happy campers in late October 2014.
    Chris Pearson4 likes this.
    12-01-2014 07:02 AM
  2. Chris Pearson4's Avatar
    I dealt with this for about 4 months before I finally got tired of it. Deactivating Okay Google fix the problem immediately. Restarting the phone will only fix the problem temporarily until Okay Google has restarted.
    Corey Swilley likes this.
    12-13-2014 07:36 PM
  3. Phyllis Wallace's Avatar
    HELP someone i have a samsung 3 and i can hear my callars but they cant hear me.
    01-27-2015 08:21 PM
  4. ocprovost's Avatar
    How do I fix this problem already restarted phone and it is still doing it
    01-28-2015 04:58 PM
  5. ocprovost's Avatar
    I have same problem did u fix it
    01-28-2015 05:00 PM
  6. bsettz's Avatar
    I had the same problem on my galaxy S5. Solution... the mic get clogged. I mean no one could hear me for weeks and I didnt know what to do. I googled for answers. And... the mic was clogged I dont know where the mic is on a S3 or S4 but on the 5 the mic is a little pin hole next to the charging port. I stuck the thin part of an earring in there and I really had to put a little force to it. [Be careful I dont want to be the reason you all do something harmful to your phones.] But yes this worked like a charm phone is perfect now. Heres the youtube video link and yes it works.... Watch "THEY CAN'T HEAR ME?? GALAXY S4 and S5 also Tablets" on YouTube
    THEY CAN'T HEAR ME?? GALAXY S4 and S5 also Tablets:

    Posted via the Android Central App
    01-28-2015 10:03 PM
  7. Daryl Bird's Avatar
    Hey look they know about that problem. There is so many complaints identical to that all over United States. I I purchased mine 1.2.2015 and it has done it right out of the box. Samsung pretends they've never her of the problem
    01-29-2015 04:00 AM
  8. Mariusz Nadolski's Avatar
    HELP someone i have a samsung 3 and i can hear my callars but they cant hear me.
    Make sure that small hole on the top of your phone isn't blocked or covered .
    02-04-2015 03:52 PM
  9. birdone's Avatar
    Doesn't matter 10 months later and there doing the same thing. Straight out of the box new for $750 you also can have one. I wonder if I was charged extra for that
    02-08-2015 01:13 PM
  10. grmaeva's Avatar
    I did the paperclip in the small hole at the bottom of the phone, but I used a needle. Viola! My phone is working correctly now!!! Thank you for this forum!!!!
    03-22-2015 02:45 PM
  11. Pete LeRay's Avatar
    I bought a whole new Samsung Galaxy s5 on Friday when it first came out. When I have tried calling with it it does not work unless I put it on speaker phone. No one can hear me and I can't hear them unless I switch. Is there any way I can resolve this issue or is it a problem with the phone and I should take it back to the store I bought it at, as it is completely new?
    I have a galaxy S4 and suddenly any caller cannot hear me and I cannot hear them. Totally dead. Speaker phone and headphones DO NOT work either. I hope its something I can fix?
    04-21-2015 07:00 PM
  12. TexasTester's Avatar
    Just for grins check and see if your phone is set to wifi calling I took my wifes Note 3 off of that mode and it raised the volume instantly.
    05-04-2015 10:19 AM
  13. Erick Morris's Avatar
    I found fix that might work for some.

    I have a Note 3 that would not allow me to here the caller or vice versa not even if I used speaker phone, only Bluetooth calls worked. I tried most of the suggested fixes on this forum to no avail, then I called Verizon and went through some reset procedures that didn't work, it wasn't until I was told to power the phone off and and remove the Sim card then put it back in did my problems disappear. the the Verizon tech sounded as surprised as me that removing the Sim card and putting it back in did the trick lol....anyway hopes it helps some
    05-28-2015 09:52 AM
  14. Derek Winter1's Avatar
    I am having the same problem with my HTC ONE M8.
    05-29-2015 04:11 AM
  15. bbabq4's Avatar
    I have same problem with Galaxy Note 4 phone - I have Verizon. None of the tips on this forum have yet solved the problem. I have to use speaker phone for the person I call to hear me.
    06-29-2015 11:15 AM
  16. Marcus Spicer's Avatar
    I have a Samsung Galaxy Avant. I turned the device off and turned the device back on. And it corrected the problem.
    08-05-2015 10:42 AM
  17. RANGER 1983's Avatar
    Leah,

    All I can say is YAHTZEE!
    After returning two BRAND NEW Note 4's to my local Verizon store...
    And after clearly pointing out the issue to my capable friends at my Verizon store...
    They replaced BOTH Note 4's with BRAND NEW phones since i have a corp account and have 30 days on any equipment.
    Well the SAME ISSUE happened again this morning (about a week later and just like before) and I was freaking out!
    I HAD tried all of the other "fixes" suggested by all of our kind friends here that posted their fixes or thoughts regarding this problem, but with ZERO results.
    Then, prior to going back to Verizon one more time and dumping Samsung altogether, I Googled my issue one more time and found myself here with all of you.
    After scrolling down past all of the kind suggestions which I had already attempted, and which had all failed, I found myself at your post.
    So after reading down a bit, I grabbed a "staple", unfolded it partially, inserted it in the very small hole next to the charging port on the bottom of my phone and hoped for the best.

    I quickly rang up my wife and like I said earlier... YAHTZEE!
    She could once again hear me 5 x 5.

    However that obviously poses some inevitable questions:
    1. Why or how did the mic "semi" fail in the first place (semi meaning only while in used without headset or Bluetooth devise)?
    2. Why and how does that particular "fix" actually fix it?
    3. And how long will it last?

    Looking forward to hearing from you all in this regard.
    Especially Leah who saven me a Factory reboot, set up, bla bla bla.

    Thanks again Leah,
    RANGER
    09-28-2015 09:03 AM
  18. Kerry Dalton's Avatar
    Thank you for your solution! I tried this and it worked on my phone.Everything is now back to normal.
    10-08-2015 10:23 AM
  19. Jason Ochs's Avatar
    SOLVED: Not sure which suggestion solved it because I tried them all. The last two things I tried was pulling the battery and unclogging the microphone. I took a pin and lightly scraped inside every hole side-to-side. I didn't get much dust but it must have been enough. Phone is a Note 3. My voice comes over very clearly now.

    SYMPTOMS:
    • Caller could not hear me.
    • Eventually caller could hear me mumble but nothing reconizeable.
    • I could hear myself speak just fine though the phone's speaker.
    • Speakerphone worked just fine.
    • I don't use any blue-tooth devices.
    12-30-2015 01:16 PM
  20. psenneff's Avatar
    YAY! Thanks clearing the cache worked. I had tried everything out there. This is what finally worked.
    Thanks!
    07-11-2016 04:16 PM
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