Need help changing my alternate pass code! but forgot original one!

[dking9101]

I've been using the fingerprint scanner on the GS5 but sometimes I run into problems I tried to enter my alternate pass code (or at least what I thought it was) and it doesn't work, and in order for me to change it I need the original which I don't have. Is there any way to bypass this and create a new one?

Posted via Android Central App

 

[Kilroy13]

Go to the store and see if they can help! Of course they will verify if it's your phone or not first!

Sent from my HTCONE using Tapatalk

 

[Stephen Clinton]

I had the same problem. Delete your scanned fingerprints, this also deletes your alternative password. Then just rescan your fingers and reset the password

Posted via Android Central App

 

[Caledonia91]

Yup, delete your fingerprints in the fingerprint manager and that will clear your alternative password.

 

[dking9101]

Thanks

Posted via Android Central App

 

[kilofoxtrot]

Yup, delete your fingerprints in the fingerprint manager and that will clear your alternative password.

When you try to delete a fingerprint, you are asked for your alternate password..... which doesnt help you if you have forgotten the password.

 

[sirmaru]

Google this address to replace a forgotten password: Android Device Manager. You must use your google password to access that site. Then you can lock your phone with a brand new phone password and use that one in the future.

 

[Ricky Taylor]

where do you go to delete the fingerprints? i cant find it.
fyi it is also not recognizing my finger.

 

[mgalvez1029]

Settings
Quick settings
Finger scanner
Finger print manager
(in this step, you will need to verify by scanning your finger print)
Select menu (in the upper right hand corner where the 3 dots are)
Choose Deselect

Posted via Android Central App

 

[Jolene Wilcox]

this didn't work, there is no quick settings

 

[Reginald Horton]

This method definitely works.

 

[nmres]

My fingerprint is not recognized and insists on alternate password which is gone...stuck with an unusable system

 

[nmres]

I had the same problem. Delete your scanned fingerprints, this also deletes your alternative password. Then just rescan your fingers and reset the password

Posted via Android Central App

Scanned fingerprints can't be deleted if the phone can't recognize your print...still needs the alternative password...

 

[AZgl1500]

Clear out all Credential Certificates.

Settings (search for 'cre') select Clear Credentials.




Passwords and Pincodes will be erased.

Not sure about the Fingerprints, but those should go also.

 

[Mary L Locke]

Settings
Quick settings
Finger scanner
Finger print manager
(in this step, you will need to verify by scanning your finger print)
Select menu (in the upper right hand corner where the 3 dots are)
Choose Deselect

Posted via Android Central App

 

[Mary L Locke]

This method worked quickly. Thank you mgalvez1029!!!!

 

[Debbie risley]

Go to:
Settings
Fingerprint Scanner
Fingerprint Manager
Swipe down your Index finger (dont forget that's the finger you used to set it up with) I kept using my thumb
swipe it straight down the middle
Press and Hold Fingerprint 1 and you should see the trashcan icon, once you delete it you will need to re configure your fingerprint, but it will walk you through it, and then pick your password, it has to be at least 4 characters and have a letter in it, not just numbers keep it in mind when you re do it so you don't have to go through this all over again!!!
This worked for me on my Galaxy S5 for Sprint phone. Good Luck!!

 

[Angele Wasyliw]

can't enter password forgot the original one

 

[Angele Wasyliw]

can't sign in no finger scanner to let me in my phone

 

[Angele Wasyliw]

can't scan finger print or sign in with password forgot