06-17-2016 09:28 PM
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  1. sherlock15's Avatar
    Two months in, otterbox case, screen cracked overnight while not in use.
    Called Samsung- they do not honor their products. Won't warranty the repair of the screen and said it's not defective. Last Samsung product I will ever purchase- going back to LG.
    03-06-2015 12:47 PM
  2. Haalcyon's Avatar
    Bump.
    03-06-2015 03:06 PM
  3. foodfan's Avatar
    Need help, guys. I recently dropped my S5 and shattered the camera lens glass cover. The replacement I ordered on eBay turned out to be cheap plastic and does not allow the camera to focus. Can anyone recommend a specific replacement part/vendor selling real glass comparable to the original to restore camera focus? Please provide a link below. Much appreciated!
    03-12-2015 12:20 AM
  4. Haalcyon's Avatar
    Need help, guys. I recently dropped my S5 and shattered the camera lens glass cover. The replacement I ordered on eBay turned out to be cheap plastic and does not allow the camera to focus. Can anyone recommend a specific replacement part/vendor selling real glass comparable to the original to restore camera focus? Please provide a link below. Much appreciated!
    While I can't recommend such a vendor I would recommend sending the device into Samsung so you know it is done properly. It shouldn't take more than a couple weeks. While it's getting repaired you could audition a Moto G and if it works out and you want to keep the Moto G you'll have decent spare when your primary device comes back.

    ... just an alternative.

    ♻from the Note 4 📶
    03-12-2015 08:35 AM
  5. Rspeedster's Avatar
    I'm in the same boat. My lens cracked for no apparent reason. Design flaw!!!!!!!!!!
    03-13-2015 09:51 AM
  6. Matthew Webb4's Avatar
    Glass is glass it breaks. These are no different then the other 50 android handsets that have glass covering the camera. Apple is smart and uses sapphire crystal which is much harder than gorilla glass or regular glass. Have people not realized glass breaks and is fragile?

    Sent from my SM-G900V using AC Forums mobile app
    Sapphire glass is scratch resistant but more sustainable to drops Samsung does use sapphire glass it's just the apple cameras have smaller surface area so you need to apply more pressure to break it Samsung's have a larger surface area so leas pressure to crack or break it. My camera lens broke and I've never dropped my phone
    04-17-2015 03:30 PM
  7. Mark Vasquez's Avatar
    I did not drop it. It was in the Otterbox Defender case and in the holster for the case. The angle of the opening on the Defender case is very steep on the sides and looks like is directing objects right towards the edge of the lens glass.

    Posted via Android Central App
    Mine broke when in pocket with my keys, only 20 hours after I got it. 200 bucks to fix through at&t. Mine was the s6 active version didn't think I needed a case. The s5 active I had before no issues. Never had an issue before and I've had over 20 different phones in my poctets over the years. I've always had a Cell phone since they were big and you had to Cary a case around the size of 3 bricks and a phone cord to a hansdset. No joke
    09-05-2015 08:02 AM
  8. G2015's Avatar
    I had mine for about 27 hours when I realized my camera lens glass was broken. I got it Friday morning and it was broken by noon on Saturday. I went into my T-Mobile store so my brother could get a new phone and when I was going to show him my phone I realized the lens cover was shattered. It wasn't that way when I entered the store.
    Have a workaround of sorts. I have an old Samsung Galaxy S3. I have found out that I can take pictures with that camera, store the pictures onto a storage card, then insert the storage card into my S5 and upload them to the phone.
    10-02-2015 02:53 PM
  9. notyourgirl's Avatar
    mmmmmm you realize this phone's glass was supposed to be shatter-proof, right? The idea is great, but obviously samsung didn't think the camera lens cover needed to be shatter-proof as well. So yea, broken glass from a what is supposed to be shatter-proof glass is unheard of.
    06-17-2016 09:28 PM
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