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  1. atg284's Avatar
    Does anyone know how much the deductible is for the S5 thought Asurion? Mines fine just curious.
    05-05-2014 06:14 PM
  2. mikeh32's Avatar
    200!

    Sent from my SM-G900P using Tapatalk
    05-05-2014 07:49 PM
  3. eyecon82's Avatar
    So do I, but it is still 150 100 bucks

    Sent from my SM-G900P using Tapatalk
    I thought best buy insurance doesn't have a deductible? At least they didn't used to? I forget now

    -Sent from Tapatalk
    05-05-2014 07:59 PM
  4. mikeh32's Avatar
    I thought best buy insurance doesn't have a deductible? At least they didn't used to? I forget now

    -Sent from Tapatalk

    Nope, for a camera glass it is, which is (not nice word).

    The part is all of maybe a dollar, if that.

    I am reaching out to a few people now to get just the glass.

    Its impossible to find, not even brightstar has them.
    05-05-2014 10:51 PM
  5. Topgonzo's Avatar
    Will otterbox pay for it?

    Sent from my LG-LS995 using Xparent BlueTapatalk 2
    05-05-2014 11:23 PM
  6. _YoKolorMeBadd's Avatar
    Will otterbox pay for it?

    Sent from my LG-LS995 using Xparent BlueTapatalk 2
    Why would Otterbox pay for it?

    Sent from my SCH-I535 using AC Forums mobile app
    05-06-2014 12:24 AM
  7. Dizfunctions's Avatar
    Could it possibly be that cases are putting pressure on the lens?

    Sent from my LG-D801 using Tapatalk
    05-06-2014 06:19 AM
  8. Topgonzo's Avatar
    Why would Otterbox pay for it?

    Sent from my SCH-I535 using AC Forums mobile app
    Because not only are there reports that the otter box on the HTC m8 is putting pressure on the camera but same thing with the s5 and Otter box. Sounds like its the design of the case causing stress fractures

    Sent from my LG-LS995 using Xparent BlueTapatalk 2
    05-06-2014 10:28 PM
  9. mikeh32's Avatar
    I have a uag case. And I just ordered a new lens piece....

    Sent from my SM-G900P using Tapatalk
    05-07-2014 01:12 AM
  10. Greg C's Avatar
    That is a downside to the way the S5 was designed....having the camera lens protruding out like it does.
    mivettec likes this.
    05-07-2014 01:30 AM
  11. TurboToyota1987's Avatar
    I have a uag case. And I just ordered a new lens piece....
    Where did you order the glass from?
    05-07-2014 01:57 AM
  12. TurboToyota1987's Avatar
    So I am curious, my brother and his girlfriend got an S5 each on the same day that my lens cover broke and theirs are just fine. My model is a black one and theirs are the white versions. So I guess what I am asking are if the lens is breaking on the white bodied ones as well or just the black models?
    05-07-2014 02:00 AM
  13. eyecon82's Avatar
    That is a downside to the way the S5 was designed....having the camera lens protruding out like it does.
    They have always been protruding since the s2. Even the htc Evo had it protruding

    -Sent from Tapatalk
    05-07-2014 02:19 AM
  14. zerrisk's Avatar
    So I am curious, my brother and his girlfriend got an S5 each on the same day that my lens cover broke and theirs are just fine. My model is a black one and theirs are the white versions. So I guess what I am asking are if the lens is breaking on the white bodied ones as well or just the black models?
    Black here, perfectly fine.
    05-07-2014 04:05 AM
  15. Greg C's Avatar
    I wasn't aware of that. The S5 is my first Samsung phone. So is the camera lens getting damaged fairly common with the S series?

    They have always been protruding since the s2. Even the htc Evo had it protruding

    -Sent from Tapatalk
    05-07-2014 05:03 AM
  16. throttlehappy's Avatar
    Nope, for a camera glass it is, which is (not nice word).

    The part is all of maybe a dollar, if that.

    I am reaching out to a few people now to get just the glass.

    Its impossible to find, not even brightstar has them.
    I thought if you broke the phone or lost it there wasn't a deductible?
    05-07-2014 06:05 AM
  17. xmostwanted559x's Avatar
    Those who has broken lens does any of you use a case that pushes lense in. My spigen tough armor indents the lense like half a cm. So it doesn't touch a table when I set it down
    05-07-2014 10:43 AM
  18. mivettec's Avatar
    Where did you order your lens from?
    05-07-2014 11:30 AM
  19. mivettec's Avatar
    I have a white one and this happened to me yesterday, I called Samsung and they said no one else has had this problem, and i also have a case on it and never have drop it. they said $70 to fix it. So I dont now what i should do.
    05-07-2014 11:33 AM
  20. mivettec's Avatar
    I have a white one and this happened to me yesterday, I called Samsung and they said no one else has had this problem, and i also have a case on it and never have drop it. they said $70 to fix it. So I dont now what i should do.
    05-07-2014 11:41 AM
  21. mikeh32's Avatar
    I'll post when I get it

    Sent from my SM-G900P using Tapatalk
    05-07-2014 12:55 PM
  22. Sophia Zhao's Avatar
    I removed the camera lens from my midframe replacement and found it's not an easy task, but not point to remove but install. Not only need an original camera lens, if you want to keep it waterproof, also need some adhesive felt pad and sticker. I will show the pictures.
    First, i removed the camera lens ringgalaxy s5 camera lens cracked-20140505_102847.jpg
    Then found there are two kind of adhesive, outer one is transparent, the other inner one is black.galaxy s5 camera lens cracked-20140505_110636.jpg
    That's the adhesive felt pad with strong adhesive, but i had removed almost, you can imagine that that place full of black adhesive felt pad except the center.galaxy s5 camera lens cracked-20140505_112747.jpg
    And now can see the real face of the camera lens. You can see that the edges of black paint had been damaged by tweezers when pry the lens.galaxy s5 camera lens cracked-20140508_123600.jpg
    For now, the market doesn't have all the adhesive for replacing camera lens, so once you broken the camera lens, either send to Samsung or wait until you can find all the adhesive.
    eyecon82 likes this.
    05-08-2014 01:25 AM
  23. grich05's Avatar
    Same thing happened to me. My Galaxy S5 was in my pocket and I pull it out to find the back camera lens cracked!? This is definitely a design flaw!
    tmartin1177 and mivettec like this.
    05-08-2014 04:50 PM
  24. eyecon82's Avatar
    Same thing happened to me. My Galaxy S5 was in my pocket and I pull it out to find the back camera lens cracked!? This is definitely a design flaw!
    Was it in a case?

    -Sent from Tapatalk
    05-09-2014 02:27 AM
  25. mivettec's Avatar
    Everyone needs to call Samsung and complain about it. They keep telling me no one else has had this problem. We shouldn't have to pay $70.00 to get it fix every time it cracks.
    tmartin1177 and Ramona P like this.
    05-09-2014 12:14 PM
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