06-17-2016 09:28 PM
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  1. Hendo255's Avatar
    My favorite thing about this thread is all of the camera lenses that are magically cracking without ever being touched, dropped, mishandled or removed from their cases. Why I had a similar thing happen just the other day. I was sitting in the kitchen minding my own business and not touching anything when my car suddenly blew up! And then, moments later, my cat spontaneously combusted. I didn't even pet her or anything! It's a conspiracy!
    05-18-2014 05:13 PM
  2. jenpossy's Avatar
    has anyone ever thought that perhaps they could have be damaged in transit to the store and they didn't notice as you didn't until you went to take a picture. i live in canada and when i got mine a few days ago there is little plastic screen protector over the lens except for the middle. there is nothing around on mine to say the there is anything that will break. and i have a dropped mine from about knee hight with a inicpio dual layer case on it and nothing happened i just checked mine because i saw this thread. a few of you sound like you might have broken on accident, with keys and stuff in your pocket and no case it can get broken and ladies lets not pretend that we don't take a lot of stuff along with us in our purses! it is very annoying when this happens. and to the guy who posted the picture of his broken lens you clearly hit it on something that did not just happened out of no where! as you said you think hit it on a corner or something that would do it. (not trying to be mean) but anything can happen. but when getting a phone i always wait 30 min in the mall or store that i got it from and play with to make sure that it works right before leaving it. so always give the new phone that you get a good once over before you leave the store, in case something this happens and then you get a different one with out all this hassle. if anything looks out of place ask for a different one.
    05-18-2014 06:12 PM
  3. eyecon82's Avatar
    Probably not that big of a deal. People come to forums to complain about things like this. Out of the what millions of s5 sold we have a a few hundred maybe a thousand that have a lens that broke? And just because they say they didn't drop it, bump it against anything doesn't mean it didn't happen. I know I broke my old note's screen because it was in my pocket when I was working on my car and I pressed up against the car. Didn't notice till probably an hour later when I pulled it out of my pocket. Stuff happens

    Sent from my SM-G900V using AC Forums mobile app
    People only go on to forums to complain. And you have to think that those who are forum savvy post about it...

    Im sure there are thousands out there who have had this happen, but don't go on forums to complain
    Did not drop my phone. Otterbox case from day one. Found my camera lens cracked about a week later. Paid $175 deductible to insurance. Got a replacement. Called samsung after I read others having same problem. The tech said, this is the first time he heard of it. I'm going to email them later. My first phone was made in korea. My new phone is made in china. Don't know if this matters. I'll report back if this one cracks as well. I had an s3 for years. Had no problems with that one.
    I've read a lot of people with otterbox have this happening and with having cases on in general. Perhaps it's the way these cases transfer the stress to the camera lens body

    That is stock Script Reader verbiage, and it is on every carrier customer service. They all claim they never heard of that problem which is total BS.

    My phone is in a Speck CandyShell Grip case and no camera issues.
    Lol. True

    -Sent from Tapatalk
    05-18-2014 08:54 PM
  4. marktrc's Avatar
    So now there is a rule that no one can complain on forums?
    Complaint or not, it is information that can be helpful to others.
    Is there a 100 percent chance that this is not a real problem with the s5 or at least maybe some of the early production ones? If someone decided to wait a few months till the early s5s problems got worked out because they saw this thread, wouldn't that be a good thing? I'd sure be happy if someone saved me $175.
    It's easy to read about someone else's problem and blame it on them or dismiss it but you might look at it differently if this happened to you.
    Being a car guy, I'm wondering about forums and people who "complained" about faulty ignition switches. Or I seem to remember a different recall on cars that accelerated on their own. Could it be that people blamed the defect on driver error at first.
    05-21-2014 04:23 AM
  5. harmony1412's Avatar
    So where are you able to get it fixed... I called Samsung and they want to charge $160+ to fix it, mine broke with a case and I never dropped it. There is no type of recall on it regardless of multiple complaints.
    05-27-2014 03:34 PM
  6. harmony1412's Avatar
    Mine cracked without dropping it as well. I have it in a otterbox and have had the phone for less than a month. I called Samsung and they said there is nothing they can do that it is physical damage and that I would be charged $160+ to get it fixed or replace the phone. Anyone know of any place that will just replace the glass and not replace the whole phone?
    05-27-2014 03:42 PM
  7. mikeh32's Avatar
    lets hope this works!

    I have two on express shipping, and i will post when they arrive.

    It will be a very easy swap

    all you have to do is take a small knife and scrap what is left

    Replacement Camera Glass Lens Cover for Samsung Galaxy S5 I9600 G900 G9005 | eBay
    05-27-2014 04:57 PM
  8. eyecon82's Avatar
    Mine cracked without dropping it as well. I have it in a otterbox and have had the phone for less than a month. I called Samsung and they said there is nothing they can do that it is physical damage and that I would be charged $160+ to get it fixed or replace the phone. Anyone know of any place that will just replace the glass and not replace the whole phone?
    Seems like people should avoid the otterbox case since a lot are reporting theirs broke in that case

    -Sent from Tapatalk
    05-27-2014 08:41 PM
  9. alil25's Avatar
    I've seen talk of people using Otterbox Defender. I have mine in an Otterbox Symmetry and have had no problems. I even dropped it on a tile floor, it bounced and slid (doh!), and there wasn't a scratch on it or the case.
    05-27-2014 09:49 PM
  10. demarco5's Avatar
    that ebay replacement lense probably wont work bc supposedly there is a lot of waterproof adhesives behind the original lense that you wont be able to just reapply to the new one
    05-28-2014 09:43 AM
  11. mikeh32's Avatar
    There is not a lot of it. I removed it.

    Sent from my SM-G900P using Tapatalk
    05-28-2014 10:20 AM
  12. Hayleyscomet100's Avatar
    Went 3 weeks W the plastic over my S5 lens before I realised it. Hope you get the phone sorted

    S5 Rocks

    05-28-2014 10:26 AM
  13. demarco5's Avatar
    There is not a lot of it. I removed it.

    Sent from my SM-G900P using Tapatalk
    you removed what? the adhevsive? so you replaced ithe lens and that part of your phone is not water reistant anymore?
    05-28-2014 11:03 AM
  14. mivettec's Avatar
    Thank you.. for the information. Yes.. please post us to let us know how it turn out. How you did it...
    05-29-2014 07:03 PM
  15. demarco5's Avatar
    yeah looking for an update here so we know what to do when this $7 ebay piece comes in the mail
    05-29-2014 07:49 PM
  16. mikeh32's Avatar
    Has not arrived, but I'll post as soon as it comes

    Sent from my SM-G900P using Tapatalk
    05-29-2014 07:50 PM
  17. demarco5's Avatar
    you said you removed the old camera lens already though? and the adhesive?
    05-29-2014 07:59 PM
  18. mikeh32's Avatar
    Yeah, it was shattered. Took a pocket knife and scraped it out. The lens just lays inside

    Sent from my SM-G900P using Tapatalk
    05-29-2014 08:02 PM
  19. demarco5's Avatar
    do you notice any diff in camera quality without the glass part there? mine looks hazy but maybe bc i didnt pull all that broken pieces off yet?....kinda worried itll get damaged more while this piece sits in the mail...
    05-29-2014 08:24 PM
  20. mikeh32's Avatar
    I can't take pictures. I believe the glass helps focus the lense. Right now i put tape over it to protect it

    Sent from my SM-G900P using Tapatalk
    05-29-2014 08:26 PM
  21. xmostwanted559x's Avatar
    Maybe otter box issue
    05-29-2014 08:32 PM
  22. steve1279's Avatar
    does the plastic lens protector play any roll in the glass breaking? I just noticed my camera lens has a removable film over it.
    05-29-2014 10:52 PM
  23. mikeh32's Avatar
    Btw, for those saying otterbox, no otterbox for me. I have a uag, which puts very little stress on the phone

    Sent from my SM-G900P using Tapatalk
    05-29-2014 10:59 PM
  24. aboulsaoudm's Avatar
    i just broke my glass too. only the outter one. im thinking of just waitin till a replacment comes out..... its that easy to break, i did drop the phone on concrete so thats my reasoning. also no case at that time
    05-29-2014 11:37 PM
  25. demarco5's Avatar
    looks like without replacement black waterproof adhesive this is not possible according to this link

    How can I replace the camera lens on the Samsung Galaxy S5? - Samsung Galaxy S5 - iFixit
    05-31-2014 10:03 PM
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