anon(52425)
Well-known member
just got off the phone with Samsung. They are of no help either. You can send your phone in and have it fixed for about $75.00 but you would be out of a phone unless you went to Verizon or wherever you purchased your product for a loaner phone. The lady that I spoke with said it's now a product flaw however I have seen too much on this topic to not agree. Out of options for now....
I don't think the rep you talked to has the authority to make such a statement about it being a "product flaw". Unfortunately you and the other guy are the minority here. With the amount of users here, just about everyone else is doing just fine. Sucks nonetheless but 75 certainly is better than 600+.