04-24-2018 08:17 PM
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  1. mrwittica's Avatar
    What if I don't have a Google log in
    10-20-2014 09:15 PM
  2. Kyree_thomas's Avatar
    ...

    Posted via the Android Central App
    So no fix for this huh? Alternative password not working even though I'm 100% sure I know exactly what I set for the alternative password. Plus my fingerprint scanner just randomly stops reading my finger... This has been going on for about a month now. Can somebody please help me or find a fix for this. This is really frustrating... $20 Paypal for whoever helps me fix this for God's sake.

    Posted via the Android Central App
    10-20-2014 10:45 PM
  3. Naekeal Jones's Avatar
    Thanks so much! I forgot my alternate password also and just did what you said above and It worked! WHEW!
    10-23-2014 03:05 PM
  4. Angela Sylvester's Avatar
    how do i unlock my husbands phone. it requires his finger print and a google account but i dont know either one and he is in jail. he gave me his phone to use but i cant do anything but recieve phone calls.
    10-23-2014 04:13 PM
  5. Richard Park1's Avatar
    you are my hero
    10-24-2014 07:29 PM
  6. AZgl1500's Avatar
    how do i unlock my husbands phone. it requires his finger print and a google account but i dont know either one and he is in jail. he gave me his phone to use but i cant do anything but recieve phone calls.
    Try this:

    Hold Volume Down, Home Key down, Power Button down.

    It should reset to a new menu you have never seen: Choose Reset to Factory Defaults.

    If that will work, You will loose all of his contact list, but so what?
    at least you will have a working phone.
    10-24-2014 11:46 PM
  7. 66edeguz's Avatar
    I would like to input a new password.
    10-25-2014 10:55 PM
  8. 66edeguz's Avatar
    I would like to input my alternate password because I was not able to do so the first time.
    10-25-2014 11:34 PM
  9. tbuchanan16317's Avatar
    I entered my unlock pattern wrong to many times and in doing so it asked me for my alternative pin # password and I had forgotten that also cause it had been so long since creating it. Since that happened I had to reset my Galaxy s5. After resetting I still had my contacts but lost all my pictures and Apps. With in a few minutes I was able to recover my pictures. Is there anyway to recover my App
    PLEASE HELP ME !!!
    10-26-2014 10:31 PM
  10. Eric Blue's Avatar
    Wow thanks so much I ahve had this locked for a week now and i removed the fingerprint and now thank god its off yay love that I can google something and always get an aswer
    10-28-2014 11:27 AM
  11. ynatrina's Avatar
    i tried using all methods like turning my phone on and off. i tried the android device manager, unfortunately, it wont locate my phone. it says location unavailable even my phone is with me. so frustrating. its been two hours. help me please.
    10-31-2014 08:27 PM
  12. gillberllt's Avatar
    Have you tried re-flashing your room with boot-loader. Or you can try to unlock your phone and erase user data with fast-boot.
    11-01-2014 12:52 AM
  13. mistyvicious's Avatar
    I JUST UNLOCKED MY PHONE AFTER 4 DAYS BEING LOCKED OUT BECAUSE THE FINGERPRINT SCANNER IS A F'ING JOKE AND I COULDN'T REMEMBER THE ALTERNATIVE PASSWORD.
    Please note: If you fail all 10 attempts for the alt password, your phone WILL factory reset, there is no option at the end to use your google account like some people said.
    I HAD OVER A DOZEN OF PEOPLE BETWEEN VERIZON AND SAMSUNG TELL ME THAT I HAD TO FACTORY RESET IT WAS THE ONLY OPTION! I BELIEVED IN MY HEART THAT WAS A CROCK. SO I KEEP WAITING AND RESEARCHING AND CALLING AND ONLINE CHATTING WITH PEOPLE AND I TRIED EVERYTHING I FOUND IN THE FORUMS AND NOTHING WORKED. THEN I FINALLY GOT A VERIZON AGENT WHO KNEW WHAT THEY WERE DOING. HONESTLY I DON'T KNOW HOW MOST OF THE TECHS GET THEIR JOB. I COULD DO THEIR JOB BETTER, ITS JUST SAD. ANYWAYS THIS GUY WAS GREAT AND PATIENT AND THERE WAS ONE STEP EVERYONE LEFT OUT THAT HE TOLD ME AND THANK GOD BECAUSE IT WORKED AND I WAS ABLE TO GET BACK INTO MY PHONE NO PROBLEM! Sorry about all that, I was very frustrated.

    HERE'S WHAT YOU DO:
    On the web or from another phone you want to search for google android device manager.
    You can also download it from the google play store (market) as well.
    Your cell phone must be on!! If it is getting close to a dead battery just to be safe I would charge it a bit and then try this. It doesn't run down the battery or anything but just to be safe, and so you don't have to do it all twice, hopefully.
    As long as you know your google login info you are set, if you don't know it, figure it out first, reset your password or whatever you have to do because this is the only way you can get back into your phone.
    Note: ONLY USE THE GOOGLE ACCOUNT LINKED TO YOUR PHONE! (this should be obvious...)

    Log in using your google info.
    I'm going to be honest I can't quite remember the next steps but it should walk you through it. you may need your phone number or the model number of your phone, or actually I think it just does it itself since it's linked, I'm not sure but put in whatever info you need to and it will start to locate your device.
    This app is great to use if you lose your phone as well since it will locate it for you, its not going to show you an exact location, but mine is showing its within 20 meters and looking at the dot of where it's at, it's on the same street that I am on. That's pretty good if you ask me. It will help you figure out if you lost your phone at a friends house or if a stranger has it and it's pretty much gone for good. But the other great thing about this app is if you did lose it, say you only use the swipe feature now because you are scared to get locked out again, well you can use this app to lock it with a pin and add a message on the lock screen with a phone number as well so if you are lucky and an honest person finds your phone, (which has happened to my bestie before, a stranger found it in a taxi, we just kept calling til someone answered and they left it at the hotel's front desk that they were staying at) they will have a way of contacting you and giving it back. Maybe add a message that says something about irreplaceable pictures to tug at their heartstrings. Another great option, say you are the kind of person that always misplaces things, well if you lost your phone say, inside your house, you can go on here and click on the ring option, it will then call your phone, even if your phone is set to vibrate or silent or on a low setting, it will ring for 5 minutes at full volume! Yes I tested it to be sure.

    Anyways, on to the unlocking!!! Dahh da dahhhhh!!!
    It's so easy it's almost upsetting. After logging in and it locates, you will see 3 options, ring, lock, erase. Chose lock. you will then be prompted to chose a pin, you can put in anything you want but I would suggest to keep it simple so you do not forget it. If you lost your phone and you are locking it, I would suggest to send yourself an email with the pin you chose so if you get your phone back, even if it is days or weeks later you can get into it. Or write it down if you wont lose it. I however lose paper stuff easily so I suggest the email method. If you have the phone in front of you and you are locked out and trying to get back into it just chose something easy like 1234. and you have the option to put in a message as well. I chose to set the pin to 1234 and then put that in the message section just in case I couldn't get into my phone or I got distracted, I didn't want to take the chance of forgetting. Your phone lock screen will then change to a black screen with your message on it. You can then hit the home button and it will go back to your normal screen, if you lock the phone the black screen will come up again. On your normal lock, it should no longer say Alternative Password, it should say PIN. You can then enter your pin and voila! You are back in your phone. If you do get the black screen and then hit the home key and it does not say PIN, you then need to restart your phone. Don't shut it down, you have to restart it. And when it restarts the black screen will come back on and then hit the home and it should then say PIN. Ta da! I really hope this helps. Everyone left out the restarting part so I tried over and over and shut it down and pulled the battery out and everything and could not get it to work. If that does not work turn the phone off and on again and then try to lock it all over again. And restart it if needed. Just keep trying it until it works. GOOD LUCK!!!
    11-01-2014 11:02 PM
  14. rbell38's Avatar
    Worked exactly like snoop97dawg said..it was really quick and super simple. Thanks so much!!!
    11-05-2014 01:10 PM
  15. Bruce-White-Jr's Avatar
    I went to the android device manager, and after that, i had no idea what to click on reset. So what do i do next?
    11-06-2014 09:19 PM
  16. Darylene Perumal-Saktu's Avatar
    What do you do if your internet is turned off on the fone? I simply cannot locate my fone to even proceed with the help given
    11-11-2014 03:56 AM
  17. jtbs5's Avatar
    THANK YOU. Worked perfectly.
    11-15-2014 10:51 AM
  18. brucebockman's Avatar
    Wow, must be a new bug because I'm going through the same thing and no one has an answer yet. Problem: alternate password cannot be reset. Like others have mentioned, I did NOT forget may alternate password, it simply will not be recognized. I can access my phone, and my fingerprint reader still works, but never flawlessly. But when I try and change anything, I am prompted for the Alternate Password which it refuses to acknowledge. So I cannot reset/delete the current fingerprint (because it prompts for the alternate pw), nor can I reset the alternate password because, yes, it asks for the alternate password. So the Android device manager does not help, and I cannot erase the fingerprint which multiple people have said will delete the alt pw--so has anyone figured out this one yet???? I can access my phone but I'd like full functionality--meaning using the fingerprint scan OR the alternate password... Any geniuses out there?
    mmcarn likes this.
    11-17-2014 04:17 PM
  19. Geneva Bartley's Avatar
    Hi,

    I have just come back from holidaying in Jamaica today. I had put a digicel chip in the phone which was working perfectly well until yesterday Monday 17th Nov.14. I am now not able to use my finger printed I.D and I have put my alternative password in but it is not being accepted.

    Regards

    Gemeva
    11-18-2014 11:16 AM
  20. Damian Rivera2's Avatar
    Easy had that happen to me... Just go online to android device manager log in with your google log in wait till it locates your phone u then click to lock your device it asks you for a new password. It over rides whatever password or lock feature u have on it. Then you get phone type the new password and boom problem solved
    This really works. It took me to a page with a map so then I presses lock and lock and erase,then I gave me the option lock or erase(CHOOSE LOCK), I presses lock then I put the new password it worked PERFECTLY😪😪😌
    11-21-2014 06:16 PM
  21. danish ahmed1's Avatar
    HELP!!! I turned the screen of my s5 on and i found that i was stuck on the alternative password screen. I can't go back and i can't remember my alternative password. SO i am stuck on my alternative password screen. I am really quite worried as to how i will get my phone of the alternative password screen.
    11-22-2014 05:11 PM
  22. BryanRoss54's Avatar
    forgt my password..
    11-25-2014 12:05 PM
  23. AbbyOla's Avatar
    Thank you..
    11-29-2014 06:24 AM
  24. Enchantress#AC's Avatar
    Deleting the fingeprints reset my S5 to swipe. All fixed up now! Thanks
    11-29-2014 11:24 AM
  25. liam conicur's Avatar
    I've just reset my password on my s5, follow these steps, 1. turn your phone of . 2. turn it back on at the same time hold the volume, home and the on/off buttons at the same time , the phone will go into android mode , scroll down to factory settings and follow the instructions you will get your phone back, but you will lose some personal data. It may be a good idea to remove the sim and sd cards. good luck.
    11-29-2014 04:04 PM
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