04-24-2018 08:17 PM
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  1. Montre Pitchford's Avatar
    This worked perfectly, thank you so much.
    12-11-2014 11:17 AM
  2. Broderick Wicks's Avatar
    I've been using Fingerprint to unlock and I don't remember my Alternate Password which it's prompting me to put in when sync'ing my work calendar. It never pops up anything to recover my password or reset. What are my options? I can't even reset the phone without it.
    How do u change the alternate password I been trying to do it for two days now
    12-23-2014 12:46 AM
  3. ashkanm's Avatar
    I had the same problem. I deleted my fingerprint and create a new one and I changed my alternative password. It is easier than sign in with your Google account.
    12-25-2014 04:57 AM
  4. spinedoc's Avatar
    It seems there are TWO issues here, on resolved the other one not. The first issue is the phone being locked with the fingerprint sensor, to get past this you use ADM, issue resolved. The 2nd issue, which I also have, is that you are NOT locked out of your phone, you simply cannot change, delete or access the fingerprints registered. When trying to access the fingerprints you ONLY have 2 choices, either enter in an alternate password (it's "backup" password on my Note 4) or swipe your fingerprint, that's it. So the people with the 2nd problem have no solution.
    12-30-2014 04:00 PM
  5. sasa yaan's Avatar
    it just works for change screen password, no for fingerprint alternative password
    01-02-2015 09:03 PM
  6. JohnFarmerNY's Avatar
    Hallo Darylene! I have the same problem as you - both mobile data and wifi are turned off on my phone so the ADM location service is not working for me. So now I'm locked out and don't remember my alternate password. Did you manage to solve the problem? And if so, how? Thanks, John
    01-04-2015 03:54 AM
  7. geosun's Avatar
    Thank You!
    01-04-2015 09:37 AM
  8. Crystal Swaim's Avatar
    SNOOP97DAWG;3586062
    Thank you so much! This worked just like you said!
    01-08-2015 03:17 PM
  9. Matt Borgard's Avatar
    You are the reason the Internet is awesome. Thank you, thank you!
    01-11-2015 09:57 AM
  10. eMarkable's Avatar
    This is in response to an old post but when you "long-press" a fingerprint you won't see a dialogue type screen. On my S5 it just makes a trash can icon show up at the top of my screen. Clicking that removes the fingerprint.

    Posted via the Android Central App
    01-12-2015 12:40 AM
  11. MasterpieceLoft's Avatar
    This post helped me. I was freaking out at first, but I removed my fingerprints registered, I had 3 of them, then I turned off any lock screen options. Once I did that, I went to settings,factory reset phone. That was it. Now I can start from scratch and re install good software to my phone. Yaya. Thank you.
    01-16-2015 06:04 PM
  12. Zr Spears's Avatar
    Im doing like you said but I didn't turn on my Wi-fi or my location. So Google cannot locate my device, right? Then I still cannot change my password. What should I suppose to do? T_____T For now, I only know my Gmail password.
    01-22-2015 05:13 AM
  13. Dara Watson's Avatar
    I just followed the instructions with Google Device Manager, clicked Enable Lock and Erase, click 'Lock' - then select Password... Upon success, I went to my phone, entered this same, new password and i'm back in!

    Thank You Thank You Thank You !!!!!!!
    02-09-2015 07:03 PM
  14. Kasey Meredith's Avatar
    Easy had that happen to me... Just go online to android device manager log in with your google log in wait till it locates your phone u then click to lock your device it asks you for a new password. It over rides whatever password or lock feature u have on it. Then you get phone type the new password and boom problem solved

    You're the man... Or woman... Either way the advice you have worded perfect and was super easy. Thank you
    02-10-2015 10:26 PM
  15. David Larkham's Avatar
    Allowed access to the device, but this hasn't altered the Alternate Password & I'm back to square one!
    02-19-2015 10:32 PM
  16. Babu Vadlamudi's Avatar
    Great unlocked in 1 min

    Thank you for the information
    02-20-2015 12:36 PM
  17. Kasun Madushan's Avatar
    thank you my friend . it was so helpful....
    03-02-2015 10:18 PM
  18. Alejandra Sanchez1's Avatar
    this instruction do not work it just completely locked my phone cannot recorver my password
    03-23-2015 08:19 PM
  19. birdonwall2's Avatar
    Trued owing to android device manager . Filled out new password it said device already has password so this new one isn't required wtf . I need to open it you dumb *** device that's why I put in a new password . Arrrrgggghhhh please any one for assistance
    selbeazley likes this.
    03-25-2015 10:36 PM
  20. birdonwall2's Avatar
    Hello there . I tried that and it has not worked even gone in to google and changed password pft nogo . So can't get in to locked screen scan print no goo bum a what now . Cheers Peter
    03-26-2015 02:24 AM
  21. usoska's Avatar
    Hi,

    If you are in the following configuration :
    - Fingerprints not recognized anymore,
    - Alternate fingerprint password forgotten or not recognized anymore,
    - Your phone is rooted,

    Just install Titanium Backup, and wipe data for the "Fingerprints" app from within TB. I just did that and was able to reset the fingerprint config very quickly and easily.

    This will erase your previously recorded fingerprints, and the alternate password. A reboot may be required before beeing able to register new fingerprints.
    03-26-2015 06:03 AM
  22. sm21's Avatar
    The alternate password very well MAY BE your ORIGINAL gmail password when you setup the Android Device...
    Thanks to those that mentioned it being the gmail password, but it's NOT the present one, but rather the original one *at the time* you setup the device... good luck... - there should be an alternate way to get into there... - good suggestion for all to reset this password, to something you'll always remember, vs. a password at a point in time.
    04-02-2015 09:12 AM
  23. willisgc1's Avatar
    Why isn't this working for me. It rings my phone and will show a lock display, but the password change is not working.
    05-03-2015 08:12 AM
  24. sona sandhu78's Avatar
    I need solution for alternative password. How I recover it thanks
    05-03-2015 08:11 PM
  25. Daniela Moniz's Avatar
    Hi!!

    I forgot my alternative password in my S5 and tried to change my password with ADM but it doesnt change the password.
    Is there anything else I can do to get access to my phone without having to reset it?
    selbeazley likes this.
    05-04-2015 04:35 AM
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