09-12-2016 03:05 AM
266 ... 45678 ...
tools
  1. aavery1996's Avatar
    Its the memory card!!!! If you have an sd card try taking that out and see if it works!! Saved my life
    06-19-2014 04:49 AM
  2. scipper77's Avatar
    Its the memory card!!!! If you have an sd card try taking that out and see if it works!! Saved my life
    I don't think it's that simple. I had it happen one time and I have never installed a memory card in my phone.

    I think there is a strong possibility that it is a physical problem. Bad connection, solder, internal component overheating. Or it could be firmware issue (not apps but the core I/O stuff like bios or video drivers on a computer) Why do I think this? Because a software issue can usually be narrowed down to a specific app or circumstance. If you look at this thread solutions are all over the place. Press the screen, disable certain programs, turn off power saving mode. Perhaps what I find more telling is that some people claim to have the black screen issue several times a day while others have no issue at all. It only happened to me one time ever, and I have not changed a thing as far as my use. I've had my phone for 2 months.
    06-19-2014 08:57 AM
  3. amemmes's Avatar
    I don't think it is any of those things (never had a micro sd card in there, have had the camera setting on or off, etc). I sent my phone to Samsung. They said it was an issue downloading software (which makes sense because it seems that every time I restart it after popping the battery some software update downloads). Got it back yesterday and it happened again today.
    06-19-2014 09:02 AM
  4. amemmes's Avatar
    I don't think it is any of those things (never had a micro sd card in there, have had the camera setting on or off, etc). I sent my phone to Samsung. They said it was an issue downloading software (which makes sense because it seems that every time I restart it after popping the battery some software update downloads). Got it back yesterday and it happened again today. So frustrating. And after talking to Samsung again their rep wanted me to try things that were already tried and she is saying I have to send it in again.
    06-19-2014 09:04 AM
  5. scipper77's Avatar
    I don't think it is any of those things (never had a micro sd card in there, have had the camera setting on or off, etc). I sent my phone to Samsung. They said it was an issue downloading software (which makes sense because it seems that every time I restart it after popping the battery some software update downloads). Got it back yesterday and it happened again today. So frustrating. And after talking to Samsung again their rep wanted me to try things that were already tried and she is saying I have to send it in again.
    Are they sending you the same phone or a replacement?
    06-19-2014 09:24 AM
  6. Rhyno77's Avatar
    Hi guys!

    I'm having the same problem.. I do notice, however, that if i press my finger against the white bezel above the display (where front facing camera is) this normally wakes the screen up.. Seems to be some kind of hardware glitch or something to do with the camera function?

    /Aarto
    This is what I have to do. I think the issue is with the proximity sensor, not anything to do with the camera or anything else.
    I just run my finger across the 2 sensors at the top and it comes back to life, as if I had held it to my head then took it away.
    06-21-2014 09:29 PM
  7. Alex Iskandar's Avatar
    Possible Solution?

    I think I have found the solution for this nasty problem.

    I've tried everything I have read here in this thread, factory reset, enable/disable apps etc. etc. I've called Samsung in the Netherlands and strangely enough they had never heard of this problem. There advise was to take the phone to a service center and get a deep factory restore???

    Based on the occurrences I got me thinking that it has something to do with the lock screen, and yes i've tried disabling and enabling the camera short cut but without any results. Than I have read something about the health apps, also enabled/disabled them.

    Than I noticed that the lock screen displays the actual weather forecast on the lock screen, so i've disabled the additional information function.
    This function displays the weather and the pedo meter from s-health...

    Since disabling this function, no more black screen for me! I hope this help some other S5 users out there!
    Settings>Lock Screen->>Additional Information to Off
    Hi all, I'm also having this issues. Seems now the problems increased.
    And I think it is related to proximity sensor and somehow the auto lock. The issues seems
    I have the S view flip cover with chip on that.

    The problem arisen increasingly, when I'm using standard cover on my s5 and then the blank screen showed.
    Then I found a clue, I just open the standard cover and use my flip cover. All the sudden my s5 working perfectly with cover and the s view.

    so my conclusion, this is something wrong with the sensor. And also may be something related to flip cover and the s-view program.
    The problem haven't resolved up to now.
    06-22-2014 01:47 AM
  8. Marina Bumber's Avatar
    I'm no techie whatsoever but I think it has something to do with proximity sensor since when I'm done with a phone call and want to end it it stays dark so long that I never get to end it, the other one is always quicker.

    I rest my case.
    06-22-2014 08:09 AM
  9. sharma abhishek03's Avatar
    Hello all,
    I bought samsung s5 two months ago and have been facing the same problem ,I tried to get in touch with samsung customer care also reagrding this.
    Samsung support team suggested below steps.
    1.Take the battery out and restart the device ,that dint work in my case.
    2.Run the device in safe mode,safe mode can be activated by pressing the down volume rocker while the phone starts up,this mode restricts all third party applications and runs bare minimum applications
    This also dint work in my case,even with bare minimum applications issue was reproduced,suggesting this was not caused because of some third party application.
    3.Do backup and factory reset,so i downloaded the samsung kies 3 software ,did a backup ,did factory reset .
    While restoring the data i realized that i have lost my sms( crazy kies)
    This also dint work in my case.

    Last option was to drop the phone at the samsug customer care centre.

    I just as hit and trial effort activated the smart stay option and after that the issue has not been reproduced,it had been 3 days .
    I will keep u guyz updated if i face it still ,but as far as now issue seems resolved.
    06-23-2014 10:22 AM
  10. SAMmarked1's Avatar
    A few fixes that have worked for others

    Factory reset BUT do not sign in your Gmail SKIP IT for awhile and try the phone.

    SD card remove- some the new app permissions are messing w the software when they are saved to SD.

    Create a new user through settings and see if that works.

    Posted via Android Central App
    06-23-2014 10:52 AM
  11. selfself2's Avatar
    i've had my galaxy for about a week now and i started having this problem by the second day. It happened every single time my screen went off. I went through this whole thread and tried just about everything and it didn't work. I spoke to a tech at Samsung which did resolve my issue. I have been using my phone for two days now with no issue.

    The first thing to do is to power off your Android smartphone and remove the battery and put it back in.
    Then press power, volume up and home buttons at the same time, simultaneously.
    Keep pressing these keys until recovery mode is being displayed on your Galaxy S5.
    In recovery mode, use volume up and down buttons in order to scroll up and down; also use power button in order to select your option.
    Finally clear cache.

    I will keep you guys posted if the problem comes back. The tech was positive that this solved my issue but I am still a bit nervous it might just have solved it temporarily.
    06-24-2014 01:11 AM
  12. Airman1947's Avatar
    Ok, I think I've FINALLY gotten the problem to go away on my end. It hasn't done it in a few weeks now, at least not to the point where the screen is so dead that I have to take the battery out. A couple of times, it wouldn't come on right away, and only the buttons lit up. But after rapidly pressing the Power button a few times, the screen came back on. I'm wondering if this is just what I had to do in the first place. I don't think so, though. But, I would try that if you're having this problem.

    I managed to get it to work by tinkering with various settings, and apparently, this one works. One of them was to disable S-Voice like someone suggested. Not sure if that was it. However, I did NOT press down harder on the screen or the battery cover like someone else suggested. So, in my case, it does not appear to be hardware. To summarize what I've determined about the problem:

    Things I've ruled out:
    • Hardware issue
    • Runtime system (seems to happen for both Dalvik and ART)
    • Disabling system apps (even with them all enabled, problem still existed)
    • My custom launcher (I believe it happened even when I was using stock)
    • Enabling Aggressive Desktop (happens regardless)
    • Having an S-View Case (I don't have one)
    • Travel Destinations Lock Screen Wallpaper Enabled (doesn't make a difference)
    • Factory Reset (I fixed it without doing a fac reset)
    • Clearing Phone Cache (Doesn't seem to help)
    • Needing software update (I have the latest one for my Verizon S5)
    • Enabling Force GPU Rendering (Doesn't make a difference)


    So, all of that being said, I believe that what did it for me was one of the settings or one of the apps that I disabled. Might perhaps be a software glitch of some sort? Anyway, I have all of the following apps disabled (Turned off):
    • Accessories
    • Amazon
    • Amazon Kindle
    • Amazon MP3
    • Amazon Appstore
    • Caller Name ID
    • Drive
    • Flipboard
    • Google Play Games
    • Google Play Movies & TV
    • Google Play Music
    • Google Play Newsstand
    • Hangouts
    • IMDb
    • Isis Mobile Wallet
    • Memo
    • Messages
    • S Voice
    • Slacker
    • Verizon Support & Protection
    • Verizon Tones
    • VZ Navigator


    Also, here are some special settings that I tweaked:
    • Lock screen - > Additional Information OFF
    • Air View -> OFF
    • All Motions and Gestures -> OFF
    • Toolbox -> OFF


    I believe that's everything. I can't say for sure which one of these things fixed the problem...if any of them! It could have been a hiccup. And, the problem might vary, but it is working for me in this configuration. Hope that helps!
    06-24-2014 11:33 AM
  13. hawaiisaurus's Avatar
    it seems there may be several problems causing this.....mine appears to be hardware....every time the black screen happens..i eventually found that if i softly twisted the phone a little bit, a green flash would come up....after that..the screen will turn on fine again. unfortunately, i'm not in the place where i bought the phone for another few weeks, so can't take it back to samsung for warranty yet.

    but, i tried to narrow down the problem with the hardware, and seeing what actually moves when there is some twisting on the phone...i suspect it might be a problem with the battery connection somehow? I tried inserting a small piece of folded-up paper on top of the battery before closing the cover (in essence, pushing the battery down further)...and the problem disappeared right away and hasn't happened again in a few days....

    so..maybe worthed a try?
    06-24-2014 09:05 PM
  14. AZgl1500's Avatar
    Thanks for the last 5 or 6 suggestions.

    I bookmarked every single one, for my future "problem" that just might show up.
    06-24-2014 09:16 PM
  15. walterwood44's Avatar
    I had this happened three days in a row the first week after getting my new Verizon S5. I was not aware of twisting the phone or anything mechanical to cause it. Once when it happened I just put the phone down for about 20 minutes to see it it would come back but the screen still did not come on. Each time I had to pull the battery to restart it.

    I took the phone back and the rep suggested several things to try. First was to remove my SD card (which had been in my S3 without a problem). Next I uninstalled Lookout. Then he had me replace Lookout with Clean Master. A week later with no problems I got a new SC card and installed it. I still have not had a problem. Not sure which of these fixed it.

    My wife also got an S5 at the same time as mine. Her's has Lookout installed but never had an SD card and that phone has not had a problem.

    Walter
    06-24-2014 09:38 PM
  16. PattyPos's Avatar
    This isn't just an s5 problem. It is happening with my Galaxy Light as well.

    DH and I both got one about 1.5 months ago. Mine has had the problem from about day 1 and is getting worse. His isn't having the problem at all. I don't have an SD card. He does. I don't have some of the setting/apps etc mentioned here, but he does and doesn't have a problem. Sometimes we both have those setting and apps, but still only I have the problem.

    I'll have to slowly go through the suggested ideas here. It will be hard to tell which ones work as sometimes this happened 4-5 times a day for me, sometimes not at all or only once. I appreciate the ideas.

    We got these off HSN. Never ordered there before. I guess I will need to look into figuring out out to return it if this stuff doesn't work.
    06-26-2014 10:58 PM
  17. RionDunn's Avatar
    Same here. I don't have to pull out the battery since another push of the wake button will wake the screen but still it's annoying... And sometimes when my phone is ringing, I take it out of my bag and want to answer it but the screen is black and ringing... Also it's very slow to light up after I'm done with a phone call and remove it from my ears. So I don't get to hang up phone calls, the other one is always faster! Aaaaaaa! But other than that I love it B-)

    Posted via Android Central App
    I believe that's just the software. I find mine is slower than any other handset I have used. When I'm done with a call I take it from my eat and go to hang up and have to wait a few seconds for it to light up again. Weird

    Sent from my SM-G900W8 using AC Forums mobile app
    Marina Bumber likes this.
    06-26-2014 11:06 PM
  18. RionDunn's Avatar
    This has happened to me twice. First instance was when I locked my phone via the power button and it wouldn't wake up (3 - 5 minutes with no lights at the bottom).
    I did the hard reset and it went into recovery mode so I was able to restart. Thinking that it was a defective phone I was able to exchange it for another at the T-Mobile store.

    Second instance was today when my NEW phone did the same thing. Locked via power button and it wouldn't wake up (wasn't paying attention to the lights). This time during the hard reset it just restarted and things so far have been ok. I called Samsung technical support and they recommended that I exchange the phone.

    My husband has the Galaxy s5 as well and his phone has been fine. The only thing we can think of is he did a factory reset before using it. We're going to exchange my phone AGAIN but this time do a factory reset before using it. Crossing my fingers... but this is getting frusturating.
    Have you guys disabled svoice?

    Sent from my SM-G900W8 using AC Forums mobile app
    06-26-2014 11:09 PM
  19. AZgl1500's Avatar
    If I want to quickly do something else, I always hit the Home Key and get on with it.

    If I want to be sure everything has closed down, I just use the Double Menu button to bring up the apps used list and select Close All.

    Some of the apps I have are very exasperating about not wanting to let you exit them. So, I just force them closed.

    If I want to close an app, I don't need to be asked "are you really sure?"
    06-27-2014 04:09 AM
  20. walterwood44's Avatar
    I had this happened three days in a row the first week after getting my new Verizon S5. I was not aware of twisting the phone or anything mechanical to cause it. Once when it happened I just put the phone down for about 20 minutes to see it it would come back but the screen still did not come on. Each time I had to pull the battery to restart it.

    I took the phone back and the rep suggested several things to try. First was to remove my SD card (which had been in my S3 without a problem). Next I uninstalled Lookout. Then he had me replace Lookout with Clean Master. A week later with no problems I got a new SC card and installed it. I still have not had a problem. Not sure which of these fixed it.

    My wife also got an S5 at the same time as mine. Her's has Lookout installed but never had an SD card and that phone has not had a problem.

    Walter
    I should have kept my mouth shut. This just came back this morning. I have not installed anything new but I did remove a few apps that were copied over from my S3.
    06-28-2014 10:20 AM
  21. Marina Bumber's Avatar
    I believe that's just the software. I find mine is slower than any other handset I have used. When I'm done with a call I take it from my eat and go to hang up and have to wait a few seconds for it to light up again. Weird

    Sent from my SM-G900W8 using AC Forums mobile app
    I'm having this issue and it's driving me crazy. Even more so than the problem we're discussing here which I also suffer from.

    I rest my case.
    06-28-2014 12:15 PM
  22. Jason Eaton's Avatar
    It happened to me twice on father's day. After the first time I pulled battery and was freaking out. The second time it didn't go all the way black and that's when I realized that I managed to accidentally turn the auto brightness off and move the slider all the way down, at least all the way the first time. I could faintly see it the second time and clicked the auto brightness. You can remove the option from the notification panel. Figured I'd make my first post useful.
    06-28-2014 08:05 PM
  23. Daniel Ransun's Avatar
    I also had the same problem since 2 weeks ago i bought my GS5 (SM-G900H). I did try all the ideas and tips from all of you guys here but nonetheless it still happen. Mine even not showing the boot logo on start up but only can hear the samsung's music. I hope it's not the hardware issues since i still put on hope with the upcoming kitkat 4.4.3. And if the blank screen problem still occur after this updates, then i will go to samsung service center because i started to believe it is the hardware issues.
    06-28-2014 10:01 PM
  24. R5off's Avatar
    Guys I think, that the issue is HARDWARE. I have the black screen since day one for more than a two months now. My observations indicate that when the battery level is going low (e.g less than 30%) the black screen appears more often and more frequently. What are your observations?
    06-29-2014 12:24 AM
  25. Jason Eaton's Avatar
    Actually, I just figured out what it really was the first time. The second time was definitely what I said before. But it was just a coincidence. Check out this pic!

    Posted via Android Central App
    Attached Thumbnails Galaxy S5 black screen upon wake up-screenshot_2014-06-29-01-31-23.jpg  
    joehutch likes this.
    06-29-2014 12:34 AM
266 ... 45678 ...

Similar Threads

  1. Galaxy s4 sound
    By jcho17 in forum AT&T Samsung Galaxy S4
    Replies: 16
    Last Post: 05-25-2014, 03:05 PM
  2. KitKat finally!! lets see them screen shots
    By Le_Roux in forum Samsung Galaxy Note 2
    Replies: 10
    Last Post: 05-07-2014, 11:58 AM
  3. Replies: 1
    Last Post: 04-26-2014, 12:05 AM
  4. Update for Galaxy 4
    By Lou_69 in forum Android 4.4 KitKat
    Replies: 0
    Last Post: 04-25-2014, 09:37 PM
  5. new tmobile S5 on craig list
    By allipki in forum Samsung Galaxy S5
    Replies: 3
    Last Post: 04-25-2014, 09:18 PM
LINK TO POST COPIED TO CLIPBOARD