1. romi_kler's Avatar
    I just opened my new Samsung Galaxy S5 and was trying to setup the phone but the setup wizard is stuck on the first Welcome screen. I inserted the SIM and it still will not go past this first screen and it actually won't even let me change the language. Any help would be great!
    04-29-2014 11:23 AM
  2. dpham00's Avatar
    Turn the phone off then hold down the volume and home buttons simultaneously then pressing the power button. This will take you into the recovery. From there, select factory data reset

    dpham00, Android Central Moderator
    Sent from my Verizon Samsung Galaxy Note 3
    04-29-2014 11:26 AM
  3. romi_kler's Avatar
    Hi dpham00,

    I just tried that and it took me to the same "Welcome" setup page but this time it said SAFE MODE in the bottom left corner. It still wouldn't let me select anything and there was no factory data reset option on the screen. Is ther anything else I can do?
    04-29-2014 04:44 PM
  4. romi_kler's Avatar
    Turn the phone off then hold down the volume and home buttons simultaneously then pressing the power button. This will take you into the recovery. From there, select factory data reset

    dpham00, Android Central Moderator
    Sent from my Verizon Samsung Galaxy Note 3
    Hi dpham00,

    I just tried that and it took me to the same "Welcome" setup page but this time it said SAFE MODE in the bottom left corner. It still wouldn't let me select anything and there was no factory data reset option on the screen. Is ther anything else I can do?
    04-29-2014 04:57 PM
  5. dpham00's Avatar
    Then you did it wrong. With phone off, you need to press the three buttons simultaneously and hold. Once something appears on the screen then you can let go. It should take you to recovery.

    dpham00, Android Central Moderator
    Sent from my Verizon Samsung Galaxy Note 3
    04-29-2014 05:15 PM
  6. Golfdriver97's Avatar
    Typically, the first Samsung screen is where you let go. If you see a blue colored type in the upper left, that is another indication to let go.

    Sent from my Nexus 5 using AC Forums mobile app
    dpham00 likes this.
    04-29-2014 05:31 PM
  7. dpham00's Avatar
    Typically, the first Samsung screen is where you let go. If you see a blue colored type in the upper left, that is another indication to let go.

    Sent from my Nexus 5 using AC Forums mobile app
    On my Verizon Samsung Galaxy Note 3, you can hold forever and it will take you to the recovery. But on the tmobile Note 3, holding it too long would cause it to boot normally

    dpham00, Android Central Moderator
    Sent from my Verizon Samsung Galaxy Note 3
    04-29-2014 08:25 PM
  8. Prajjawal 0160's Avatar
    Still doesn't work.
    06-26-2016 12:52 PM
  9. Whchesney's Avatar
    Still doesn't work.
    Same problem! Help desk was baffled also. This is ridiculous. Did you find a solution?
    02-05-2017 07:15 AM
  10. Marcos Gomes2's Avatar
    I just opened my new Samsung Galaxy S5 and was trying to setup the phone but the setup wizard is stuck on the first Welcome screen. I inserted the SIM and it still will not go past this first screen and it actually won't even let me change the language. Any help would be great!

    It's been a while but, did you make any progress? I got a S5 with this same exact problem. It almost seems like the touch isn't working anymore even though it didn't suffer any physical damage.
    10-17-2017 09:13 PM

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