Galaxy S5: No access to keypad during phone calls!

[Marc Wilson 57]

My S5 is from EE, and has a big cartoony picture of whoever you're calling taking up most of the screen, plus a couple of buttons.

I'm not sure how to change this- none of the options are obvious. How can I access the keypad during a voice call?

 

[mnuttall87]

Does your dialer look like this?


It should have the "keypad" option at the bottom. If not, you should be able to hold down on the left capacitive button and that will bring up the options menu.

 

[JH Padley]

I am having the exact same issue. When I go into the phone settings, I do not see an option for displaying a keyboard.

 

[Maverick9614]

Good news: it can be fixed!
Bad news: it is a little bit of a pain.

I got this the day after activating my phone and the only way I was able to clear it was to back up my data and do a factory reset. You will lose all your passwords and accounts, but the issue will go away.
I haven't had this problem again in the 2 weeks since.

 

[Warthog37]

I had this problem up until 5min ago.

1) Go to your drop down tool box menu
2) Select car mode to turn it on
3) Exit out of car mode
4) Return to the drop down tool box menu to turn off the car mode.
5) Try calling your voicemail now.

It fixed both my keypad-less calls, and automatic speaker phone.

 

[che da]

Thank you
You made my day!!! Got car mode to quit!!!!

 

[CeeFree]

Thank you for this fix!! This has been driving me nuts for a week now!

 

[Matt Schechter]

That works temporarily for me, but how do I disable this app permanently?

 

[Gadafi Ali]

Hi, my dialer looks like that. I have the latest kitkat 4.4.4. I do not have access to my dialer at all during calls. I've factory reset twice and hard reset once already. Safe mode does not help much, it did for a very brief period. Then, became useless. Any solutions? It's Galaxy s5 G900V

 

[Carrie Hall]

My phone is a new unlocked Verizon and I'm using T-mobile (just got it yesterday). I could access and use keypad but no calls I made could recognize the entries. Because I saw this issue here but didn't quite want to do a factory reset yet, I called my T-mobile support and they had me clear my phone cache and data, take out the battery and SIM (which I had done during my configs between my old and new phone) but this last time I did it and powered back up, everything was FINE and the keypad was recognized and worked properly!!!

 

[AZgl1500]

easy use Bluetooth, or simply turn on the speaker. it will stay on

 

[takemetoahigh]

Hey there, I am wondering which cache and data you cleared on your phone to have your keypad function working on phone thank you

 

[Kimberly Maggio]

i can get the keypad to come up but can not use the keypad during a call.

 

[Don Bosco1]

I had the same issue. Go into the phone dial pad screen and go into settings. Look for DTMF Tones. Set it to long and try that. Worked for me.

 

[Queentracy]

I had to register just to say thank u it worked this have been giving me problem for 3 months since I got this phone I can't believe I keep going thru all my settings even open the DTMF but never changed it once again thanks Don Bosco1

 

[Feldon]

That fricking Car Mode is like a virus. It keeps reasserting itself until you go into Applications and Disable it and all the component parts.

 

[Denise Gomez]

i had the same issue. Go into the phone dial pad screen and go into settings. Look for dtmf tones. Set it to long and try that. Worked for me.

yes finally! This does work! Sooo happy! Thanks for your help!!!

 

[Love On Tobias]

I had the same issue. Go into the phone dial pad screen and go into settings. Look for DTMF Tones. Set it to long and try that. Worked for me.

This worked for me. I never would have figured this out on my own. Thanks so much.

 

[pholarin]

Thank you very much Don Bosco1 I joined just to say thank you .Ive been battling with this for over 6 months. I wiped my phone to factory settings 5 times . I decided to try what your wrote it was like a magic.Thanks

 

[kal]

I had the same issue. Go into the phone dial pad screen and go into settings. Look for DTMF Tones. Set it to long and try that. Worked for me.

Holy crap!! I have had this phone for almost two years and this issue has been a constant pain in my a$$ the entire time. I thought it was because I rooted my phone right after I got it. Figured I messed something up. Never would have thought of looking at DTMF Tones. Never even knew they were there. Don Bosco, YOU ROCK!!!! Thank you.