1. TWERBY's Avatar
    Does anyone know why some emails i receive say they are damaged. I'm using a new Samsung s5 phone & downloaded adobe PDF reader that says "this document is empty" also ive tried it with Docs To Go & this app says "error opening file. it appears to be damaged"
    I've used both these apps on my OLD iphone 4 and they work great & i can still open them on my iphone but not my samsung s5?
    05-09-2014 10:14 PM
  2. sjaduae's Avatar
    Are you trying to open an image file as a PDF or a document ?

    Sounds like you have your default apps association wrong
    05-09-2014 11:14 PM
  3. TWERBY's Avatar
    Yes im trying to open as PDF file
    And ive set default app to adobe pdf reader now & still saying the same thing

    Posted via Android Central App
    05-10-2014 12:32 AM
  4. TWERBY's Avatar
    All fixed just had to change limit retrieval size from 50kb to unlimited size in sync folder

    Posted via Android Central App
    05-10-2014 01:25 AM
  5. carbear02's Avatar
    wait where is that setting? i had the same problem - i forwarded a pdf file to a friend and it was corrupted. problem was with the phone.
    05-10-2014 09:30 AM
  6. TWERBY's Avatar
    Go to email app click on manage accounts > select email acc > sync settings> limit retrieval size>then select no limit
    You need to do this for each email account separately.

    Posted via Android Central App
    diamondRanch likes this.
    05-10-2014 08:38 PM
  7. DAVE WATSON2's Avatar
    Samsung S5 setting up email manually
    if you have already set up using auto setup

    Delete email account from phone:
    Go into email settings manage account click on bin icon.
    Go back into email again, will prompt you for email address + password:
    Click manual setup Microsoft exchange active sync dont change anything
    Click next account options pop up then in email retrieval size change to no limit
    Then click next. You should now receive all attachments.
    05-12-2014 08:33 PM

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