A
Verizon Wireless and Samsung Mobile nightmare! My new Samsung Galaxy S5 has gone through 50gb of data in background apps even when "background app" data is off.
See my Google Plus for posts regarding
Verizon Lies
This occurred at the beginning of May 2014. After 20 hours + on the phone with
Verizon support and Samsung support, three trips to the Verizon store, and hard resetting my phone twice, Verizon agreed to pay for the
data overage.
The data overage is nearly $700!! HOWEVER VERIZON suspended my account today for not paying the overage. I called them, went through 5 hours of phone calls with them and they reactivated my service. They said again they would take care of the charges at 5pm today. At 9pm Verizon called again and told me that they couldn't handle the overages and that I would have to pay for it. I argued and told them that I did not use that data. I was on WIFI, I had background apps disabled and the phone continued to use the data. I provided screenshots proving it. Sheera of Verizon wireless said that she would see what she could do and will call me back tomorrow! How ridiculous!
I have been a Verizon customer for 13 yrs! We have 4 lines on the account and have never used more than 12gb a month.
Has anyone else experienced this big of a false data usage? Please help or give advice!
Atlanta
Verizon Wireless Customer who is not happy!