10-13-2016 03:13 PM
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  1. Jon McCaw's Avatar
    This was happening to me and I tested all different methods to solve this.

    Since both my wife and I have 3 series BMW 2013 model, it helped me narrow this down to the blue tooth software on the car itself.

    I tested my wife's car and my car - both with the same symptom using my phone
    When i used my wife's Galaxy S5, she is able to use the cars Bluetooth seamlessly. (which made me believe it was my phone)
    after testing a call on a separate Bluetooth device apart from the car, I found out that my phone was able to connect and hold a call longer than 5 minutes which was longer than any other call previously I had on the car BT.

    After checking the manufacturers website, I found out that there have been some updates to the BT software and now I just need to update my software in the car - which also affects the USB drivers as well to handle USB3. (since most cars were made previous to the USB3 tech, this will help downgrade to USB2 speeds in compatibility mode).

    So my next step is to get a USB audio interface for my phone or use my old iPhone 5 to do the upgrade.

    Hope this helps!!

    Equipment used:

    Samsung S5 (Both my wife and I are using currently)
    Car BT: 2013 BMW 328i & 2012 (late) BMW 335i
    11-05-2014 12:59 AM
  2. Jody Breitenbach's Avatar
    I have a 2012 Kia Soul and I am having issues pairing my Samsung Galaxy S5 with the car. I do not have UVO, just a standard factory satellite radio. I had the Galaxy s4 before and had no big issues. I have the little steering wheel icon "on". Any ideas?
    11-20-2014 01:02 PM
  3. Jody Breitenbach's Avatar
    Found my own solution. I needed to activate the "steering wheel" icon on my phone, then go to the car to set up the phone, hit the select (the Kia 0000 code) & push the right button on the stereo to ping the phone, enter the code of 0000 on the phone & pairing was successful. Otherwise - no matter how many times I had the Galaxy s5 scan for the Kia Soul - it never found it. I had to send out a "ping" from the car to the phone.
    11-21-2014 09:36 AM
  4. Matt Brandow's Avatar
    I have checked that box and still receive the same error/issue
    12-01-2014 10:47 AM
  5. mwalk23's Avatar
    same issue sir
    12-08-2014 01:00 PM
  6. Sd Youngpros's Avatar
    I'm having trouble with my bluetooth connection in my car. Whenever i connect my galaxy S5 it disconnects in the middle of a call or song then immediately re-connects and then disconnects and repeats over and over again. I know it's not the car because i never had this problem in the past with my galaxy s4 active or my iphone 5. I tried un-pairing it and then re-pairing it but its still doing the same thing. It's really frustrating. Anyone having the same issue? Any ideas on what it might be whether its the phone itself or the KitKat OS?
    racedog likes this.
    12-18-2014 12:59 AM
  7. Sd Youngpros's Avatar
    I have the galaxy s5 and own a lexus rx 350 and had the same issues. I talked with a Lexus information specialist. The problem is with the operating system of the phone. There will be an update to the Lollipop operating system in the near future that will alleviate this problem. This update should happen in early 2015.
    12-18-2014 01:02 AM
  8. Corey Kronengold's Avatar
    Well, its early 2015 and we still don't have a solution. Clearly software related for me.
    Nissan Rogue 2014 + Galaxy S5 (Verizon) just updated to Lollipop 5.0.

    When I first got the car (September) all of the BT messaging worked. The car synced with the address book and had full control over text messaging. That was with Android 4.3. The upgrade to 4.4 killed the messaging, but I was still able to answer the phone and control music via the car's steering wheel. But I couldn't initiate a call to a random contact. Only to recent calls. Otherwise I'd have to enter the phone number manually or select the contact manually.

    I tested by rolling back to 4.3, and everything worked fine. I held off on upgrading again until 5.0 was released, hoping for a fix, but alas, there is none.

    I'm going to test some of the In-Car apps in the store to see if any of them support the messaging.
    Karen5927 likes this.
    02-05-2015 01:03 PM
  9. dags00's Avatar
    Help please. My s5 keeps losing the Bluetooth connection intermittently in my lexus...Makes it unusable. Also the music player keeps turning on and I'm thinking the issues could be related. Anyone have a fix for this? It must be the phone since my son's iPhone doesn't have any of the Sam issues in my car
    02-10-2015 10:24 PM
  10. Mus1cl's Avatar
    2015 Chev Trax and new Samsung Galaxy 5. I have tried repeatedly to pair my bluetooth with my new car and am unable to do so. It keeps telling me that Voice Recognition is not supported on my device. I have called T-Mobile, they can't help and my next stop is this forum. I have tried to pair it based on the manual and the car actually sees the bluetooth from my phone and connects to bluetooth. It then asks me if I want to download my contacts and when it do it says they are there however the phone book does not show up. Then when I press the hands free button my steering wheel the voice does not ask me for direction but rather the above message appears regarding the voice recognition. Does anybody have any suggestions other than pairing it again and again and again?
    02-24-2015 07:24 PM
  11. Anna Lathan's Avatar
    I recently purchased a 2015 GMC Terrrain. I have paired my Samsung Galaxy S5 to it and can use my phone. The problem is my contacts want remain and I have to give my phone permission to access my phonebook each time a start my vehicle. That is very frustrating. I have a 2012 Ford Focus and it also has this capability. I don't have this problem. If I don't immediately tell it yes, it want let me voice dial anyone in my contacts. Please tell me what to do to alleviate this problem.
    03-04-2015 04:02 PM
  12. dkelly701's Avatar
    When it asks permission, there should be a box to put a check in saying do not ask again. Put a check in that box and it can access them without having to ask permission each time (at least that was true in my case).

    I recently purchased a 2015 GMC Terrrain. I have paired my Samsung Galaxy S5 to it and can use my phone. The problem is my contacts want remain and I have to give my phone permission to access my phonebook each time a start my vehicle. That is very frustrating. I have a 2012 Ford Focus and it also has this capability. I don't have this problem. If I don't immediately tell it yes, it want let me voice dial anyone in my contacts. Please tell me what to do to alleviate this problem.
    03-04-2015 04:30 PM
  13. Jlynn2's Avatar
    Just bought 2015 Nissan Murano yesterday...GalaxyS5 will NOT stay connected to bluetooth. Can't use anything on phone. .. so bummed.. stupid phone
    04-21-2015 02:39 PM
  14. cknapp61's Avatar
    26APR2015

    I am posting a bit of a lengthy partial solution here, hoping that a detailed description with many keywords, might be found when searched for by other people with similar issues. I am pretty good with technology, programming with MS Access database, etc., so I consider myself an advanced computer and technology user. I have my smartphone set up more like a laptop and can get more productivity out of it with regards to spreadsheet and presentation manipulation than most can get out of a desktop system, my point being that though a competent techie, I have not come to a permanent fix....yet...if I do, I will post a follow up here.

    There seem to be many articles on the Internet discussing inter-connectivity via Bluetooth between the Toyota radio head audio system and various Android Samsung Galaxy phones such as the Galaxy S3, Galaxy S4, Galaxy S5 and Galaxy S6 with regards to having problems with respect to not playing music files (MP3, WMA) stored on the phone via the automatic Bluetooth connection.

    I am having a similar problem with the 2015 Toyota Corolla S Plus (owned for about two weeks) with the Entune Premium audio system. The radio head suddenly began having problems not automatically playing music files (MP3 and WMA) via Bluetooth from my Samsung Galaxy S3 Android Smartphone running Android 4.3.3 operating system (NOT rooted). For about a week, when selecting the Bluetooth audio mode on the car's audio system, the car's audio system worked fine, automatically playing the music files stored on my phone, displaying the Artist, Track Title and Album names as well as the Cover Art on the radio head display.

    I will explain my temporary fix first, then the steps I had tried which did not work. Regardless, I have called Toyota Corporation, though the guy was pleasant, he had not run into this problem and could not assist, thus, I will be taking the car to my Toyota dealer this week.

    *******HERE IS THE TEMPORARY FIX I CAME UP WITH. **********
    (I use WinAmp as my music player on the phone, but this will work with the default Samsung Music or Google Play music file (MP3, WMA) player APPs.
    From the Google Play Store, I downloaded the SoundAbout (one word) APP. Basically, this APP has settings which force audio from the phone to be routed to a Bluetooth device such as an earpiece, the car (A2DP protocol) as well as allowing the user to select other protocols based on the device designated to receive the audio. Having first paired the phone to the car once, I then subsequently start the car, wait for the audio system to boot up and select the Bluetooth audio mode. Next, I turn on my phone's BlueTooth, launch the WinAmp player (or music player of your choice) on the phone, select a song to play, then PLAY (Random and other play modes must be set once). This causes the SoundAbout APP to send the audio via Bluetooth to the radio head and the music plays through the car stereo (and the calls also go through the radio head, when a call is complete, WinAMP continues playing music automatically). I can even change tracks by using the thumb pad of the steering wheel. There are only two issues with this arrangement, first, the audio track titles/information and Cover Art are not displayed on the car's radio head display, and secondly, the car radio head is simply not working as it should, it is much cooler to show your family and friends how the car automatically plays music files from the phone via Bluetooth without touching the phone for true, safe, hands free operation...thus the reason I will take the car to the Toyota dealer this week.
    ****the settings used on the SoundAbout APP, after experimentation, which work for me are: SoundAbout SERVICE-On With Status; Media Audio-Let APP Decide; Phone Call Audio-Let APP Decide; Connectible Devices/Bluetooth Settings-Bluetooth Auto Enable CHECKED.

    ****Steps I had taken found from various websites which DID NOT SOLVE my issues, in order from advanced to rudimentary:**********

    -It was suggested to ROOT the phone....HECK NO, to many APPS and too much data to re-install!

    -Cleared the Bluetooth cache and data under the Phone's SETTINGS/MORE/APPLICATION MANAGER (at this point scroll to the right to get to ALL)/Bluetooth SHARE (select by tapping once), select FORCE STOP, CLEAR CACHE, CLEAR DATA...then reboot the phone.

    -There was another option which did not work regarding clearing the music cache on the phone, I do not recall the steps right now, but they can be searched for on the internet, but it did not work.

    -Delete the phone from the Toyota radio head audio system, turn the car off, unpair the Toyota Bluetooth connection from the phone, reboot the phone. Start the car and re-pair the phone to the car. (hint, not sure why anyone bothers suggesting this as a fix online. If you as the user have not figured out on your own to "re-boot" the system from scratch and try again, you should probably not have purchased such a car audio system, and none of us would be looking for such a simple solution on the internet, thus such postings are inconceivable to me, all they do is become the top listed solutions, which of course do not work in most cases).
    04-26-2015 09:15 AM
  15. cknapp61's Avatar
    27APR2015

    My salesman helped me figure this issue of the Toyota Corolla S Plus Entune Preumium Radio Head suddenly no longer automatically playing music files (MP3, WMA) from my Android based Samsung Galaxy S3, Galaxy S4, Galaxy S5, Galaxy S6 (listing all models as this is likely a universal solution, attempting to make "Google Searches" find this posting) with Android v4.3.3 operating system installed, via Bluetooth.

    With the help of my salesman, after connecting his Galaxy S4 to my system and the automatic Bluetooth playing of music files from his phone worked, I poked around on his phone and found that the Toyota Radio Head was looking for the Android phone to have the APP "Sound Player" (large blue outline of a circle with a PLAY graphic (blue arrow pointed to the right) in the middle of the circle, and a green music note covering about one third of the icon on the right side) be set as the phone's default music player. I believe that I had changed my phone to use WinAmp as the default music player, thus the Toyota Radio Head could not play the music files automatically, forcing me to launch WinAmp manually to send music to the Toyota Radio Head via Bluetooth.

    After changing the file association for music files (MP3, WMA) on my phone the Samsung Galaxy S3, to the "Sound Player" APP described above, the Toyota Radio Head does in fact now automatically play music files from my smartphone.

    To change the file association for a music file, browse to a music file using your phone's file browser (I use SOLID EXPLORER, a dual-pane file browser like 2xExplorer for Windows), long press the music file, a window should pop up showing various music players installed on your phone, select OPEN WITH, place a check mark in the box labeled "Always Use This Application", select the APP "Sound Player" (icon as described in first paragraph of this posting). Be sure to do this for each music file type you have, once for MP3, once for WMA, etc.

    I had searched the Internet and even asked the Toyota Assistance Center (corporate), which Android Music Player the Toyota Radio Head was looking for as the phone's default music player, but no one could answer this question. I still recommend using the Android APP "SoundAbout" (one word) as mentioned in my Original Posting, as it does allow the user to direct where phone call and music audio should go via Bluetooth or wired headphone connection, it really does help keep the Bluetooth connected devices such as earpieces and car audio systems from losing the Bluetooth connection to the phone. I hope this helps anyone having issues.
    04-27-2015 10:33 AM
  16. Pierre Kerbage's Avatar
    Problem Solved! Using a Lexus GS 350 2015 and a Verizon S5 with Lollipop (aka buggiest OS in the history of Android). I was having bluetooth disconnect about once every 5 seconds and reconnect and disconnect (endless loop). 1st thing you need to do is to DELETE all messages from your Text Messages. COMPLETELY clear all of them and delete the history if you have it. Also, if you are using Verizon's Messages+ - stop the GEO TRACKING (I can't believe they enable it by default) - reset your phone - problem gone. If problem persists - on your Lexus, turn OFF the auto synch text messages - just proceed with MINIMAL settings for the Text Messaging. So the issue is with text messaging and bluetooth on the S5 running Lollipop. Hope that helps!
    John Ballard1 likes this.
    05-30-2015 04:03 PM
  17. GHS4u's Avatar
    I just found out that the Bluetooth connection problems I was having is that I had "Bluetooth Auto Connect" that stayed on the old version 4.2.2 under KitKat. It did not update with Lollipop 5.0.1. Verizon had me uninstall the Auto Connect. Bluetooth functions; Auto Connect is not needed. When in your car, if it does not automatically connect, check Settings. Under Bluetooth, click on box next to your phone device name. The screen will show paired devices. If paired & not connecting, may need to unpair it (by hitting gear pic to its right) and then pair it up again to initialize. Hope this helps.
    06-27-2015 07:46 PM
  18. Boberoo's Avatar
    Looks like an old thread, but I'll kick in my two cents worth, since I just went thru this after the latest Android update, I am now running Android 5.0 on my Galaxy S5. After upgrading, I could no longer get a blue tooth connection in my 2012 Kia Soul +. Calls to the dealer suggested only routine stuff like unpairing and repairinng, removing the phone from the list of connected devices, shut off the blutooth in the car then try again as a "fresh start". None of that worked, which was really frustrating. They did offer to let me bring in my car and leave it with them for a day, and for a $125 diagnostic charge they would try to figure out the problem.

    I found the solution on another website, that suggest flushing the blutooth cache and app data. To accomplish this, go to settings, then the application manager. Swipe from right to left so you are looking at ALL, not downloaded, sd card, or running, Select blutooth, scroll down and tap on clear cache, then clear data, then re start the phone. Worked like a charm for me.
    07-03-2015 10:12 PM
  19. newfiechick's Avatar
    I have a 2014 Chev Trax and also use a Galaxy S5. I have the exact same problem. I can see my phone book in my car but I get the same error saying that voice recognition is not supported on my device. I talked to the dealership where I brought my vehicle and I was told that it was because my phone was too new for the car. I was told that the S3 was a supported device but not the S5 yet. If anyone knows a solution to this I'm all ears.
    07-07-2015 01:37 PM
  20. Tycoon7436's Avatar
    I 2011 BMW 535 WON'T WORK WITH MY GALAXY S5 EITHER. The local BMW dealer is sympthetic but BMW USA is non responsive. What is the best phone to use with my BMW?
    07-17-2015 07:01 PM
  21. mishy321's Avatar
    Ever since downloading lollipop onto my Samsung S5 I am having trouble with my Bluetooth connection in my car which I never had before. It constantly disconnects and reconnects every few seconds. I have unpaired the phone and then repaired but the same issue occurs. It also won't let me transfer my contacts asks me over and over even though I clicked yes and ticked don't ask again.
    07-26-2015 01:13 PM
  22. utvolfan67's Avatar
    Connected....disconnected.....connected. That is exactly what I'm getting with my HTC One with Lollipop in my 2015 Camry. I have to be in the car for at least 15min before it finally stays connected. Toyota did a software update yesterday for bluetooth on it and when I first left the dealer it worked. Next time I got back in my car it was connecting and disconnecting again. This phone works fine in my 2007 Tundra. So frustrating.
    07-29-2015 09:37 AM
  23. John Ballard1's Avatar
    This solution:

    "allowed the car to transfer my contacts but said no when it asked me to transfer the messages. I clicked the boxes to "never ask again" and drove to work which takes about 15 min and it worked"

    Resolved it for me. Thanks so much it was driving me crazy
    07-29-2015 12:43 PM
  24. Kezzad's Avatar
    I have had no problems with the Bluetooth until the last update. My phone had connected to the Bluetooth in both of our cars. Now it cuts in and out even if I am not in the car. I have now downloaded the Auto correct so fingers crossed it will work.
    08-07-2015 10:59 PM
  25. beve23's Avatar
    I just bought a Galaxy S5 and a 2015 Toyota Sienna. When I first paired & connected, phone, Spotify off my cell phone and text messaging all worked in the Sienna. I was able to make handsfree calls, change music sources (spotify/xmsirius/radio) and view/listen to my incoming texts via the navigational screen.

    Then, last week, I did the update on the Galaxy S5....then coincidentally, spotty connection/disconnection of everything bluetooth in the Sienna. So, I disco'd bluetooth, removed devices, repaired devices, etc...and all of a sudden, texts could not be read via the nav. screen and I received this message Samsung Galaxy S5 bluetooth issue-2015-08-25-21.35.18.jpg. (sorry, I can't figure out how to make this picture right side up)

    I read and followed the advice posted in this thread and other articles, and all bluetooth activity in the Sienna works! Unfortunately, I had to reset my Galaxy S5 to Factory Reset in the Settings, and load up all my favorites apps again. Luckily, all my photos and videos automatically upload to my cloud services and nothing was lost except old text messages that weren't all important.

    So, resetting my Galaxy S5 to Factory settings and then pairing my "new" phone to the Sienna, connected everything bluetooth in the Sienna....and no more problems with handsfree phone, music and text messages on the nav screen.

    Good luck and hope this helps!
    08-26-2015 09:54 AM
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