Please Help with voice call quality.

[TheCROW163]

Hi All,

I'm having a problem with my S5, the caller's voice coming out of the earpiece is very bad in quality: I get a distorted sound and some sound vibration in my ear just like a blown speaker. I'm sure it's not from the carrier as it happens on Viber calls on Wi-Fi as well.

Is there any way I can adjust the sound? An equalizer app or the like?
Does Adapt Sound work on the earpiece for voice calls and Viber calls?

I don't want to send the phone to be repaired under warranty as it will take a long time, so any input is appreciated.
Thank you kindly.

 

[Greg C]

Hi All,

I'm having a problem with my S5, the caller's voice coming out of the earpiece is very bad in quality: I get a distorted sound and some sound vibration in my ear just like a blown speaker. I'm sure it's not from the carrier as it happens on Viber calls on Wi-Fi as well.

Is there any way I can adjust the sound? An equalizer app or the like?
Does Adapt Sound work on the earpiece for voice calls and Viber calls?

I don't want to send the phone to be repaired under warranty as it will take a long time, so any input is appreciated.
Thank you kindly.

I set up Adapt Sound and found it made a big difference. I too use Viber and Adapt Sound works very well. It takes about a minute to set up Adapt Sound. Make sure it is very quiet around you when you set it up. Use ear buds when you are setting it up.

http://www.phonearena.com/news/Make-your-Samsung-Galaxy-S4-sound-better-using-Adapt-Sound_id43210

http://global.samsungtomorrow.com/?p=37094

 

[TheCROW163]

Thank you so much for your reply.
I'm trying it now, gonna test it with my incoming calls and get back with the result. I really hope it works, cos I believe the problem is with low frequency sounds.
In the meantime if anyone has any more ideas, please chime in.

 

[Greg C]

Thank you so much for your reply.
I'm trying it now, gonna test it with my incoming calls and get back with the result. I really hope it works, cause I believe the problem is with low frequency sounds.
In the meantime if anyone has any more ideas, please chime in.

You're welcome. Please post how it goes.

 

[TheCROW163]

Well it seemed to help a little but I still get some sound vibration at times. It depends on the callers voice.