1. Gambit11B's Avatar
    New to the forum, and Android. Just got a new S5 Active (ATT) last week, and have noticed on at least 3 occasions where the phone's audio stopped working in multiple applications (unlocking phone, you tube, notifications, games). A simple reboot fixed the problem, but I can see this becoming a nuisance after awhile.

    Is this a known issue with either the phone, or software???? If so, is there something else I can do to prevent it???? If not, should I return it to the store and get another (if hardware problem)????

    Thanks!!!!
    06-16-2014 01:31 PM
  2. PsychDoc's Avatar
    Definitely not a common problem. As much as I hate to suggest it a factory reboot may be your best option. If it still does what you describe you need to exchange it.

    Sent from my SM-G900V using AC Forums mobile app
    TenshiNo likes this.
    06-16-2014 02:03 PM
  3. Gambit11B's Avatar
    Definitely not a common problem. As much as I hate to suggest it a factory reboot may be your best option. If it still does what you describe you need to exchange it.

    Sent from my SM-G900V using AC Forums mobile app
    Thanks for the speedy response. I guess I'll need to return to the store.....
    06-16-2014 02:37 PM
  4. TenshiNo's Avatar
    Unfortunately, when you manufacture millions of something, some percentage are destined to have some kind of issue. Sorry to hear you got one of the "bad" ones. I agree that you should definitely look at getting it replaced.
    06-16-2014 06:35 PM

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