1. Giaruso's Avatar
    My Galaxy S5 email is set up and I am getting emails OK, but when those emails have attachments, they won't download. I get error messages that say "You must download the message before you can download the attachment." The message is already downloaded; I can read it. At wit's end. Any help will be appreciated.
    06-18-2014 09:10 PM
  2. TechGod2014's Avatar
    Try scrolling to the bottom and see if there's a option to download the entire message first. Maybe your download settings is limited when you're on mobile data

    Sent from my SM-G900T using AC Forums mobile app
    06-18-2014 09:52 PM
  3. PsychDoc's Avatar
    If you're using the native email client that comes with the phone (labeled "email" in the app drawer IIRC) you may want to try either MyMail or BlueMail, both available for free from the Play Store. I'm using MyMail and I love the graphics and simple UI. I find it much better than the stock email client.

    Give it a try. See what you think.
    06-18-2014 10:03 PM
  4. TechGod2014's Avatar
    I have no problem using the stock email app. He shouldn't have to download an app to view attachments.

    Sent from my SM-G900T using AC Forums mobile app
    06-18-2014 10:21 PM
  5. AZgl1500's Avatar
    I used to be an ardent MyMail fanatic. It is a great app.

    but, I got turned onto CloudMagic by a post about the fact that CM will sync up with Exchange servers without a hiccup.

    I tried CloudMagic and was totally impressed by the UI, it has a nice clean look.l When you read a message it has a tiny Trash Barrel at the top of the screen. I appreciate that, and when touching that trash barrel, the message is instantly gone and it is displaying the inbox again (I set it up that way). CM syncs with my Yahoo mail account like a dream. Delete the email on the phone, it disappears on my PC desktop at the same time. Neat.

    It also shows all of my Yahoo Folders and Archives, makes moving emails to any of those folders just as easy as if I were using my desktop PC.

    * CloudMagic - Email App - Android Apps on Google Play

    The only negative so far, and I'm working on this; I have not found a way to click on a SPAM message and have it tell Yahoo to mark that one SPAM.

    Anyway, give CM a try. It downloads attachments w/o a hiccup.

    I just sent myself an Attachment test email from Lycos to my Yahoo account.
    Attached is a screenshot showing how the attachment looks in CloudMagic. Now that is an attachment notification that even my 72 years young eyeballs can't miss
    Attached Thumbnails Cannot download email attachments with Galaxy S5-cloudmagic-attachment.jpg  
    06-18-2014 10:40 PM
  6. Eric S5's Avatar
    I had the same problem. Open the mail app. Settings ---> manage accounts ---> click the mail account ---->Sync settings ----> change limit retrieval size to unlimited.

    Hope this helps.
    07-23-2014 12:54 PM
  7. Denise Bareham's Avatar
    Have read some threads about changing settings to unlimited in email Settings, but makes no difference. LIke others I can't open an attachment in email or in sms test - phone says I have to download first and won't let me download anyway. Really odd. Denise
    11-24-2014 05:29 AM
  8. Casey OSH's Avatar
    SIR- I had a customer come into my AT&T store with the same issue..
    when you open the main email that shows the attachment, you need to take your finger and swipe bottom to the top of your screen. A little window will show up to download al details. After that you will get a circular blue ring. Once that is done go back into attachment and your attachment will appear.
    thecomicbookandme likes this.
    11-24-2014 04:24 PM
  9. Jayvee Estrada's Avatar
    sir- i had a customer come into my at&t store with the same issue..
    When you open the main email that shows the attachment, you need to take your finger and swipe bottom to the top of your screen. A little window will show up to download al details. After that you will get a circular blue ring. Once that is done go back into attachment and your attachment will appear.
    this fixed my issue as well.. Thank you!
    I just scroll down to the bottom of the message. Once the blue refresh icon appeared. You can now click on download attachment.
    01-26-2015 06:27 PM
  10. mrjaycee's Avatar
    Thanks Casey OSH. Swipe worked on my s5.
    03-20-2015 11:53 AM
  11. Baxter Bedard's Avatar
    This was driving me crazy as well. Hold down the email for a longer time with your finger or stylus - that "downloads" the attachment
    05-19-2015 11:55 AM
  12. Muzamil Saiyad's Avatar
    Thanks Jayvee Estrada your Solution worked.
    05-25-2015 07:17 AM
  13. akento's Avatar
    just simply change the sync option - limit it to unlimited (no limit attachment)
    06-16-2015 03:13 AM
  14. Jimmyfromphg's Avatar
    Casey,
    Thank you - much appreciated. Your solution worked.
    Surprisingly, I went through two layers of tech support with Verizon and they referred me to the third layer. This took twenty minutes (before the third layer of support). I decided to try the web and found your excellent note. Thanks again.
    07-15-2015 08:05 PM
  15. DavidA1966's Avatar
    I had the same problem and this fixed the problem in seconds. Thanks for the straightforward advice!
    02-17-2016 02:43 PM
  16. Brenda Jones4's Avatar
    I find if I hold finger on the paper clip and slide finger across to the arrow at the end of the line I can then open preview as I see 100% downloaded. Hope this helps.
    04-23-2016 12:32 PM
  17. annepoveromo's Avatar
    I had the same problem. Open the mail app. Settings ---> manage accounts ---> click the mail account ---->Sync settings ----> change limit retrieval size to unlimited.

    Hope this helps.
    Thank you Eric s5!!!!!!!
    07-10-2017 04:05 PM

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