06-13-2016 11:00 PM
55 123
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  1. lorred's Avatar
    I am also having the same problem with my galaxy note2.
    01-07-2015 10:01 PM
  2. Darren Kirsten's Avatar
    If you're having your background data on but it still says it's off, try this, go to settings, apps, Google play store, and press force stop and clear data then try to open play store again.
    01-20-2015 08:31 AM
  3. kkramy's Avatar
    Hey S5 forum, I have noticed an issue with the Galaxy S5 that apparently only occurs with the Verizon variant. I work for a place called Wireless Advocates, we are the cell phone kiosk inside of Costco. I'm asking about this because I've had three customers come in to ask about this background data issue.

    I'm not sure what triggers this issue but when I try opening up google play I get the "Background Data Disabled : Google Play Store Needs background data to be Enabled" error. It then gives you the ability to either quit or enable the data. If you press enable it takes you to the account screen in settings.

    When I go to Data usage the option to "restrict background data" is greyed out. You can't even select it and it isn't checkmarked either. Just to clarify, accessing the internet and other things on the phone work perfectly fine. It's just the use of Google Play that is having issues. I called Samsung customer care and they aren't aware of this issue at all. I'm not sure if Verizon know about it but I figured I'd ask here because maybe someone else has experienced this issue with their galaxy s5. Also note that force stopping google play, play services, removing the google accounts and adding them back and rebooting the phone haven't solved it. After the reboot the phone will appear fine and then a box that says "Restricting background data".

    Thanks for reading and hopefully this issue can be resolved.


    Sent from my iPad using Tapatalk HD
    03-16-2015 06:50 AM
  4. kkramy's Avatar
    I too have the same above problem with my S4. It started when i started using Tata Docomo net service. Dont know what to do. They have even changed the zim card. Still the problem persist. " background data disabled problem"
    03-16-2015 06:53 AM
  5. Bill Davis3's Avatar
    So the short story is we let Google use large amounts of data at our expense or we cannot access their store? Yeah, ok, keep it. The real issue on my phone is I blocked some of the features such as Google Books, Music, and the such as they are pulling data yet I don;t use them, then the phone has 'problems.' Sure looks like Google left the entire "Do no harm" motto at the door aye? Oh, don't get me started on VRBO. The best vacation website on the planet ruined by them as well. Why not just charge for some of your products instead of back dooring us?
    04-20-2015 04:47 PM
  6. Submariner38's Avatar
    Wonderful job figuring this out! After trying many things that did not work, this did! (Galaxy S5).
    Danica Le Fleur likes this.
    05-21-2015 02:40 AM
  7. Danica Le Fleur's Avatar
    you know some people are the cause of their own problem.
    05-21-2015 02:58 AM
  8. Danica Le Fleur's Avatar
    Bill Davis3

    that's why there's an option "UPDATE VIA WIFI ONLY."
    your OS is developed by Google my friend, you need to update the applications. the update is there for a bug fix, not to deliberately upset you but to fix an issue that users encountered.
    try to enjoy the device instead of looking for problems, my opinion-which I am entitled to- is you love to complain. I understand that android comes with a lot of bloat ware, unfortunately its something we have to put up with. if you not happy with a Google android device, buy an iPhone. I'm pretty sure you will complain less. although, bare in mind that iPhone comes with a lot of restrictions and u will not be able to customize your device the way you want to.

    no offence intended.
    05-21-2015 03:08 AM
  9. Nijam_Rehan's Avatar
    I also can't off background data on my Samsung Galaxg Grand Neo plus....
    when i go to... settings>Data Ussage
    Restricted background data optin is gone.....
    what can i do now....
    please help me
    ...
    it also show that "Measured by your device.Your service provider may account for data usage differently"
    05-25-2015 09:59 PM
  10. mazhar hussain2's Avatar
    pleas my phone background data is des able
    05-26-2015 04:25 AM
  11. SurfCityUncle's Avatar
    Et voilà, it works. THANKS MUCH Marcos!!
    06-11-2015 12:12 PM
  12. GSystemsOnline's Avatar
    That is quite the suggestion! A year old, but matures nicely for me.

    MacroDroid with manually restricting apps that clearly use more background data than foreground data would probably go a long way to saving data and battery...although, at that point, it would be entirely on the user to catch up with their notifications and such at their own pace.

    My only issue with this would be my email (I sync four accounts to my phone), but, like most people, I randomly pull my phone out every so often anyway, so...
    06-22-2015 08:20 PM
  13. WHood1123's Avatar
    Hey S5 forum, I have noticed an issue with the Galaxy S5 that apparently only occurs with the Verizon variant. I work for a place called Wireless Advocates, we are the cell phone kiosk inside of Costco. I'm asking about this because I've had three customers come in to ask about this background data issue.

    I'm not sure what triggers this issue but when I try opening up google play I get the "Background Data Disabled : Google Play Store Needs background data to be Enabled" error. It then gives you the ability to either quit or enable the data. If you press enable it takes you to the account screen in settings.

    When I go to Data usage the option to "restrict background data" is greyed out. You can't even select it and it isn't checkmarked either. Just to clarify, accessing the internet and other things on the phone work perfectly fine. It's just the use of Google Play that is having issues. I called Samsung customer care and they aren't aware of this issue at all. I'm not sure if Verizon know about it but I figured I'd ask here because maybe someone else has experienced this issue with their galaxy s5. Also note that force stopping google play, play services, removing the google accounts and adding them back and rebooting the phone haven't solved it. After the reboot the phone will appear fine and then a box that says "Restricting background data".

    Thanks for reading and hopefully this issue can be resolved.


    Sent from my iPad using Tapatalk HD
    06-23-2015 10:50 PM
  14. WHood1123's Avatar
    Yes I'm having the exact same issue!! I can't find any info on how to correct it. I don't know what to do
    06-23-2015 10:51 PM
  15. WHood1123's Avatar
    Yes I'm having the exact same issue!! I can't find any info on how to correct it. I don't know what to do. And I use Metro PCS.
    06-23-2015 10:51 PM
  16. ToughTaureanWoman's Avatar
    Thank you Marco. This fixed the problem for me where all else had failed!
    06-29-2015 07:20 AM
  17. Syed_Iqbal's Avatar
    Super working for me
    07-26-2015 12:40 PM
  18. Sandy Hayek's Avatar
    Thank you that worked!
    08-11-2015 07:33 PM
  19. Boris Pogoriller's Avatar
    Most helpful
    09-28-2015 06:52 AM
  20. sjbmon's Avatar
    I'm having this issue on my Samsung tablet however under setting there is no quick settings option.
    10-02-2015 08:52 AM
  21. kittycathy's Avatar
    This doesn't work for me...I have powered down, turned the background data on and off several times, synced and unsynced several times. Any other suggestions??
    03-07-2016 07:48 AM
  22. kittycathy's Avatar
    This IS this is the answer!!!!!!!! Force Stop!!!!
    03-07-2016 08:16 AM
  23. xv15's Avatar
    Wow after a long battle I think I finally got it. I had to also clear the cache and force stop. Frustrating!
    Same. Clearing cache and closing app wasn't enough, had to force restart.
    03-14-2016 08:44 PM
  24. Jlcookson56's Avatar
    You are a life saver. Nothing else I tried worked. I LOVE YOU
    05-14-2016 09:37 PM
  25. abdulmoizbari's Avatar
    Hey S5 forum, I have noticed an issue with the Galaxy S5 that apparently only occurs with the Verizon variant. I work for a place called Wireless Advocates, we are the cell phone kiosk inside of Costco. I'm asking about this because I've had three customers come in to ask about this background data issue.

    I'm not sure what triggers this issue but when I try opening up google play I get the "Background Data Disabled : Google Play Store Needs background data to be Enabled" error. It then gives you the ability to either quit or enable the data. If you press enable it takes you to the account screen in settings.

    When I go to Data usage the option to "restrict background data" is greyed out. You can't even select it and it isn't checkmarked either. Just to clarify, accessing the internet and other things on the phone work perfectly fine. It's just the use of Google Play that is having issues. I called Samsung customer care and they aren't aware of this issue at all. I'm not sure if Verizon know about it but I figured I'd ask here because maybe someone else has experienced this issue with their galaxy s5. Also note that force stopping google play, play services, removing the google accounts and adding them back and rebooting the phone haven't solved it. After the reboot the phone will appear fine and then a box that says "Restricting background data".

    Thanks for reading and hopefully this issue can be resolved.


    Sent from my iPad using Tapatalk HD
    05-25-2016 10:30 AM
55 123

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