1. AC Question's Avatar
    i just purchased a galaxy s5 a couple months ago and i have chosen the fingerprint security option as my main entry to my phone. however the option to use the scanner is not available for some reason right now on my phone. it is asking me to use my alternative password which i do not remember because i have been using the finger print scanner for so long. I am worried that i will have to wipe my device to get into it, i have many important photos/information on my phone, is there an alternative way to unlock my phone?
    07-13-2014 02:35 PM
  2. Madd54's Avatar
    This MAY work, and there probably is a much simpler route.
    I used Android Device Manager to lock my 2nd phone, a galaxy S2, when I loaned it to someone for emergencies and forgot to reset it.
    When I got it back I forgot I set a password or I used a combination of my default passwords it would not accept.
    I was able to lock it again with Device manager with a new password, and then unlock it.

    www.google.com/android/devicemanager
  3. anon8380037's Avatar
    This MAY work, and there probably is a much simpler route.
    I used Android Device Manager to lock my 2nd phone, a galaxy S2, when I loaned it to someone for emergencies and forgot to reset it.
    When I got it back I forgot I set a password or I used a combination of my default passwords it would not accept.
    I was able to lock it again with Device manager with a new password, and then unlock it.

    www.google.com/android/devicemanager
    07-13-2014 03:22 PM
  4. ruben43's Avatar
    any luck on unlocking your phone
    08-20-2015 10:46 PM
  5. ruben43's Avatar
    any luck on unlocking your phone??
    08-20-2015 10:47 PM
  6. anon8380037's Avatar
    any luck on unlocking your phone??
    We can't know. Some had luck trying the Samsung version.
    http://m.androidcentral.com/what-do-...creen-password

    Welcome to Android Central.
    08-21-2015 09:18 AM

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