08-23-2014 01:04 AM
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  1. dougandalice's Avatar
    dougandalice
    My phone just froze up. Nothing on it works. how do I fix it?
    08-18-2014 11:43 PM
  2. UJ95x's Avatar
    UJ95x
    Retired Ambassador
    Welcome to AC
    Going to start with the obvious. Have you done a battery pull on your device and rebooted it?
    08-18-2014 11:47 PM
  3. dougandalice's Avatar
    dougandalice
    not sure how to open the new phone. (I am very green using this phone)
    08-18-2014 11:51 PM
  4. UJ95x's Avatar
    UJ95x
    Retired Ambassador
    Originally Posted by dougandalice
    not sure how to open the new phone. (I am very green using this phone)
    It's fairly easy. Just pull of the back (battery door) and pull the battery. There should be an opening where you can use your finger to just pop it off.
    08-18-2014 11:55 PM
  5. Slashyou's Avatar
    Slashyou
    Originally Posted by dougandalice
    My phone just froze up. Nothing on it works. how do I fix it?
    How did you put the battery in when you got it?? and your sd and sim etc? take off the back cover and the big thing that says samsung and some text on it is the battery to pull it out and put it back in and put the back cover on again and turn it on
    08-21-2014 03:47 AM
  6. meyerweb#CB's Avatar
    meyerweb#CB
    To be fair, I'm pretty sure the store he bought it from put in the battery and sim (if it has one).
    08-21-2014 03:59 PM
  7. UJ95x's Avatar
    UJ95x
    Retired Ambassador
    Originally Posted by Slashyou
    How did you put the battery in when you got it?? and your sd and sim etc? take off the back cover and the big thing that says samsung and some text on it is the battery to pull it out and put it back in and put the back cover on again and turn it on
    The battery is already inside the phone when you get it. My carrier rep put in the sim for me when I bought it
    08-22-2014 07:53 PM
  8. todbanner's Avatar
    todbanner
    I'm green too. When mine froze I think I did hold power button and vol down to reboot
    08-22-2014 08:18 PM
  9. Slashyou's Avatar
    Slashyou
    Originally Posted by UJ95x
    The battery is already inside the phone when you get it. My carrier rep put in the sim for me when I bought it
    Lol really ? Well then you have to eat the phone,s backcover loose or pull with internet help if you cant get it off LOL
    08-23-2014 12:47 AM
  10. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Here's a link to the manual. Instructions on how to insert the battery are on page 12: http://downloadcenter.samsung.com/co...D06_140312.pdf

    If the battery pull doesn't work, try booting into Recovery Mode and wiping the system cache partition, which won't erase any personal data: Reset: Samsung Galaxy S 5 | T-Mobile Support
    UJ95x likes this.
    08-23-2014 01:04 AM
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