12-12-2016 01:51 PM
31 12
  1. mikem3223's Avatar
    My S5 arrived yesterday and both the battery and the phone itself have purple Xs on the water ingress sticker (images of both attached). That means that it is NOT "water damaged", correct? I read somewhere that it IS damaged if there are Xs, but somewhere else that the Xs mean it has NOT been touched by water, as the purple Xs 'bleed' out into the sticker and turn it red if water touches it.

    This is the second S5 BestBuy.com has sent me, both with purple Xs on the stickers. Just making sure it is all good before I let them off the hook.

    Thanks in advance for any assistance you are able to provide!S5 Arrived with Purple Xs on Water "Damage" Sticker-20140821_161937.jpgS5 Arrived with Purple Xs on Water "Damage" Sticker-20140821_161714.jpg
    08-21-2014 03:27 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! According to this video, they should be white if not water damaged:

    08-21-2014 07:49 PM
  3. B. Diddy's Avatar
    Sorry, but this thread says that normal is white with red X's, and water damage causes the red to bleed all over the sticker, making it all red. http://forums.androidcentral.com/ver...n-tripped.html

    Let me look into this more ...
    08-21-2014 07:51 PM
  4. B. Diddy's Avatar
    Ok, I'm pretty sure that if you see the X's, it's dry. If it has bled and the whole sticker turns blue or red, then it's water damaged:

    mikem3223 likes this.
    08-21-2014 07:56 PM
  5. gottria's Avatar
    Mine doesn't even have a sticker on the inside of the phone. I see a small hole with a sticker of some sorts under it. Does everyone have a sticker?
    08-21-2014 08:36 PM
  6. Chief G-Hawk's Avatar
    Mine is just white. No x marks at all. I would check with best buy.

    I have both the black model s5 and the electric blue model s5 that I recently got at best buy and both of them are just white. No X marks. Even my s4 does not have it either.

    Posted via the Android Central App
    08-22-2014 08:13 AM
  7. Mrrikki's Avatar
    UK phone the one on the phone is white no x's on it, the one on the battery is solid black brand new phone 10 days old.
    08-22-2014 08:31 AM
  8. Almeuit's Avatar
    I would be asking for a refund.
    08-22-2014 08:42 AM
  9. nikkisharif's Avatar
    I bought mine from Verizon & it has the same white sticker with purple x's.
    08-22-2014 09:51 AM
  10. Chief G-Hawk's Avatar
    Here is what mine looks like

    It may be different for carriers

    Posted via the Android Central App
    Attached Thumbnails S5 Arrived with Purple Xs on Water "Damage" Sticker-20140822_101014.jpg   S5 Arrived with Purple Xs on Water "Damage" Sticker-20140822_100928.jpg  
    08-22-2014 10:11 AM
  11. mikem3223's Avatar
    Went straight to Samsung for help. Appears that the sticker would have been all pink/red if damaged, not white with Xs. See attachment.

    If someone with a VERIZON S5 could confirm, that would be awesome!
    S5 Arrived with Purple Xs on Water "Damage" Sticker-samsung_water.png
    nikkisharif likes this.
    08-22-2014 01:04 PM
  12. Chief G-Hawk's Avatar
    So it looks like the Verizon models comes with the white sticker with the X on them. Not sure why AT&T models is just plain white.
    08-22-2014 01:06 PM
  13. B. Diddy's Avatar
    And I think it needs to be clarified--based on what I read on various web sources, I think a water damaged sticker will be solidly pink or purple, depending on the initial color of the X's. That rep made it sound like the purple X's would change to pink X's, which I don't think is the case. In the OP's situation, the sticker would turn all purple if water damaged.

    I think that was what the OP was getting at when he asked "All pink, correct?"
    08-22-2014 01:11 PM
  14. AugustArborists's Avatar
    Just for some variation, I have an S5 Active, only one sticker, white, on the top of the battery to the right of the terminals. None in the battery tray, although I'm sure there is at least one more inside the phone.
    08-22-2014 01:52 PM
  15. gottria's Avatar
    Can anyone with a Sprint S5 check to see if there is even a sticker on it? I have seen 2 both with no stickers. 1 I just bought on Swappa that seems to be working fine but no sticker. Battery can easily be swapped to show no damage to the battery.
    08-22-2014 01:54 PM
  16. TheRewardisCheese's Avatar
    I have the AT&T version and can confirm that AT&T S5's are white stickers with NO purple X's. Sounds like the purple X thing is a Verizon specific
    08-22-2014 03:31 PM
  17. B. Diddy's Avatar
    Wow, this variation is pretty silly. I wonder if anyone has ever been denied warranty coverage because they were told there was water damage, but instead it was the technician who misread the water damage sticker. With so many variants, it sure seems possible.
    08-22-2014 03:37 PM
  18. bbmjack's Avatar
    G900H AMF g900f I don't see them it's pure white

    Posted via the Android Central App
    08-22-2014 04:06 PM
  19. troshs's Avatar
    Verizon tends to use the Xs. If you have AT&T then you should not see xs, just white squares. The whole thing turns color when water damaged. Our Samsung rep came into our wireless center at work last month and explained it all out. It depends on the carrier.

    Boom! From My S5
    nikkisharif and B. Diddy like this.
    08-23-2014 06:21 PM
  20. AshManMB's Avatar
    My s5 stickers are white no red or purple x's on it. Perhaps it is carrier specific stickers??? Mine is tmobile and bought right when it came out...

    I would tell you better to go into best buy and check the phones there.....

    Sent from my SM-G900T using Tapatalk
    08-24-2014 03:43 PM
  21. thanarc's Avatar
    Does anyone here know if that sticker can react to the moisture in you hands
    cause my phone was working perfect 3 days ago and the something with the software did something to my phone then is would stop working
    then it said it had it didn't have the official os
    now the battery does work I have never put my phone in water and i have a case the help even more to moisture out
    08-26-2014 11:12 AM
  22. thanarc's Avatar
    ok if its purples x's on a version model means no water damage
    It will turn red (100% sure red )or i think blue , there is water damage
    if they tell you it is water damage it is water it is not do not listen to them if it is
    08-26-2014 12:14 PM
  23. bsettz's Avatar
    All white no x,s from at&t store

    Posted from galaxyS5
    08-26-2014 12:39 PM
  24. joelong1's Avatar
    I am so glad you made this thread. I just bought a used Verizon S5 and saw the purple X and was worried that there was some water damage. Seems like it is carrier specific as to what the stickers look like. My friend has the AT&T branded galaxy S5 & he checked for me and it was completely white.
    09-19-2014 03:51 AM
  25. Valerita's Avatar
    i just bought a galaxy note 3 att from ebay and it came with the white sticker with red x's on the phone and a white sticker on the battery, i was panicking thinking that someone sold me a water damage phone, i was about to request a refund but i wanted to be sure about it, so it looks like it is ok
    09-25-2014 11:50 PM
31 12

Similar Threads

  1. SEC Network on WatchEspn
    By maxman1 in forum Amazon Fire TV
    Replies: 13
    Last Post: 10-22-2014, 06:06 PM
  2. Just got an update on my Active
    By AugustArborists in forum Samsung Galaxy S5 Active
    Replies: 7
    Last Post: 09-13-2014, 01:08 PM
  3. A few questions about S5, I'm considering a purchase
    By AC Question in forum Ask a Question
    Replies: 3
    Last Post: 08-22-2014, 05:25 AM
  4. SD Card with Question on Notificaion Bar?
    By AC Question in forum Ask a Question
    Replies: 8
    Last Post: 08-21-2014, 08:03 PM
  5. how to merge splice join videos on samsung galaxy s4?
    By AC Question in forum Ask a Question
    Replies: 0
    Last Post: 08-21-2014, 02:51 PM