01-25-2018 03:54 PM
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  1. GG67's Avatar
    I'm glad that I am not the only person with this problem. I am on my 3rd s5 in less than 6 months. When I call t-mobile they act as if I'm the only person with the problem. I have uninstalled apps, taken out my SD card, and master reset. I'm on my newest phone now is only 2 days old today and it has rebooted 3 times already.
    12-15-2014 09:47 AM
  2. GG67's Avatar
    This is my thoughts, as I'm reading it seems to be just t-mobile.
    12-15-2014 09:57 AM
  3. littauer's Avatar
    I, too am having the problem, both with my phone and my wife's, I think only since the 4.4.2 update. Also t-mobile. Anxiously awaiting the new Android version.
    12-16-2014 04:15 PM
  4. Raveneo's Avatar
    Had that problem and T-Mobile replaced it for free. Mine wouldn't download a system update too.
    I just wish the OS would get updated cause the Bluetooth issue is horrible.
    12-16-2014 09:00 PM
  5. ItsMeMandi's Avatar
    My T-mobile S5 is doing it also. It doesn't happen that often -- maybe once or twice a week. Most of the time I'm not even using it when it does it.
    12-18-2014 06:54 PM
  6. NobodySpecialReally's Avatar
    It seems like the only carrier that was mentioned was t-mobile. (which I also have) could this be some of the T-Mobile bloatware/customization?
    This isn't a T-Mobile problem. I have Verizon and it's been happening to me ever since I got the phone in September. Phone will reboot itself under any and all circumstances -- while I'm in my car, while I'm at my desk at work, while I'm on a call, while I'm playing games, when I'm not touching it, while I'm sleeping. Sometimes it will last an hour or two before resetting itself; sometimes it will reboot twice in 90 seconds. I'd say that it reboots, on average, around 40 times a day.
    queequeg99 likes this.
    12-19-2014 12:11 PM
  7. queequeg99's Avatar
    This isn't a T-Mobile problem. I have Verizon and it's been happening to me ever since I got the phone in September. Phone will reboot itself under any and all circumstances -- while I'm in my car, while I'm at my desk at work, while I'm on a call, while I'm playing games, when I'm not touching it, while I'm sleeping. Sometimes it will last an hour or two before resetting itself; sometimes it will reboot twice in 90 seconds. I'd say that it reboots, on average, around 40 times a day.
    This is exactly what is happening with me as well (another Verizon customer). I got my phone in early September and it worked well for about 4 weeks. Then the rebooting started. It was in fits and spurts for a while (sometimes days would go by without reboots). But now the phone is pretty much worthless. When it really gets going, it will reboot constantly. I don't even have time to input my pin. It just goes and goes (I generally take the battery out after 20-30 times). I've also experienced a lot of lock ups. The only way I've been able to recover from those (other than removing the battery) is by holding down the power button and volume down button and forcing it to go into maintenance boot mode. At Samsung's suggestion, I took it into a Best Buy, where a Samsung technician did a software reflash (a quick 10 minute process that is supposed to be a complete write of the OS, not the factory refresh a user can do from the Services menu on the phone itself). The damn thing auto rebooted before I even got out of the store. I have absolutely no apps installed (since the reflash) and no microSD card so I'm at a loss. Samsung is having me RMA the POS.
    12-21-2014 12:59 PM
  8. queequeg99's Avatar
    Seems like my first attempt to reply didn't post. Anyway, I'm a Verizon customer and this has been happened to me. I got my phone in early September and things went well for a month or so. But after a few randum reboots in October, things have gradually gotten worse and worse. The phone is basically useless now. Sometime 20-30 reboots in a row if I let it go that long before taking the battery out. I had a Samsung tech at Best Buy do a software reflash but the thing was rebooting before I even left the store. No apps installed (and no MicroSD card) since the reflash so it's not an app issue. I'm also getting random lockups that require going into maintenance boot mode to even get the thing to restart. Samsung is having me RMA my phone.
    12-21-2014 01:36 PM
  9. dramnor's Avatar
    I have sprint and my phone is restarting itself every 5-10 minutes. I noticed this started about a week and a half ago. It did this for 3 days then stopped. Then all of a sudden yesterday it started doing it again. It restarts so often I can't use it for anything other than a paperweight at this point. Does anyone have any updates on if they've fixed the issue? My hunch is that it has to do with a bad update that came out. My phone frequently says that its waiting for updates just prior to restarting. When I go in to do a manual update it says none are available.
    01-03-2015 10:20 PM
  10. queequeg99's Avatar
    I just got my phone back from Samsung. They did, in fact, try to repair it (no replacement). I know that at least the phone body is my original one since I made a very discrete mark where the battery goes with a Sharpie. However, based on the repair statement that accompanied the phone, it looks like the body is the only thing that is still original. The repair statement indicates that they replaced the LCD, some cosmetic items (perhaps the chrome band around the perimeter of the phone?) and "a component." The list of components replaced in the details includes part numbers that correspond to the LCD screen, the USB port, and the main motherboard. I've had the phone for 24 hours and so far it hasn't rebooted.

    It did come back set to some indecipherable foreign language (Cambodian I believe).
    01-04-2015 11:26 AM
  11. Tom LLoyd1's Avatar
    I have a Samsung Galaxy S5 from T-Mobile and have been experiencing the same problems with frequent rebooting as others have had since the 4.4.2 update. After reading the various posts and all the things tried it looked like my best bet was to try turning off wifi on my phone (Comcast is my home wifi) and so for four days now the phone has not rebooted at all. So I expect that may well be the problem. I am going to also do a negative test and turn it back on and see if it starts rebooting again, but I thought it best to post my results thus far in case this might help someone else who is going nuts with the rebooting. I expect the best solution will be when and if they come out with a system software update that fixes the problem.
    ddgiant likes this.
    01-05-2015 05:38 PM
  12. ddgiant's Avatar
    I just wanted to post another update. I have had it restart one time when I was not on WiFi, that is since thanksgiving. I have had it restart with in 30 seconds of turning WiFi back on, I have had it restart 3 times in less then two minuets with WiFi on.

    Here is another twist for us all though. At church I turn on hotspot sharing so that my tablet has internet access, and it has never restarted on me in this configuration.

    I hope lollypop fixes this and it comes out soon.
    01-08-2015 05:07 PM
  13. queequeg99's Avatar
    Another follow up:

    I've had my phone back from Samsung RMA for a week now and it hasn't rebooted once. It's like it's a different phone (which, of course, it is based on the repair detail Samsung provided).

    I suspect that Samsung doesn't run these things through enough tests prior to shipping. So an unusually large number of early "bathtub" curve problems arise after shipping during the first couple of months in a consumer's hands. When I first spoke with Samsung, they were convinced that it was a software problem. They had me delete all apps, do a factory refresh, remove my microSD card, replace the battery, and finally have the system reflashed by a Samsung tech at Best Buy. That last step allegedly eliminated the possibility of corrupt updates to the OS. However, it still auto-rebooted, at which point they had me RMA the phone. And now all is well (fingers crossed).
    01-09-2015 11:09 AM
  14. Riza Ramos's Avatar
    This happened with my phone and what i did is I wiped all my data and fixed it with the samsung kies. problem is the kies did not restored it to 4.4.2 but upgraded it to 5.0. Unfortunately even the lollipop cannot fix this issue.
    I am very depressed cause I really thought it was just kind of OS problem but it turns out its not.
    01-12-2015 11:59 PM
  15. ddgiant's Avatar
    I was just reading on some t-mobile forms, people saying it is the VoLTE in the call settings, I am going to turn my wifi back on and turn off VoLTE and see if that does anything.
    01-20-2015 05:32 PM
  16. Bavallone's Avatar
    I was just reading on some t-mobile forms, people saying it is the VoLTE in the call settings, I am going to turn my wifi back on and turn off VoLTE and see if that does anything.
    I did this yesterday and it randomly restarted this morning. It was downloading app updates at the time. Has anyone else noticed a link between the two?
    01-22-2015 10:45 AM
  17. MellyH's Avatar
    I did this yesterday and it randomly restarted this morning. It was downloading app updates at the time. Has anyone else noticed a link between the two?
    I am no techie and hubby hates my inability to understand the difference between wi-fi and internet. However... I was reading these posts and immediately thought, "I update only on wi-fi, therefore it reboots only on wi-fi." Whenever a computer (like, say, this phone) updates, it needs to reboot, right? So, when it downloads 60 updates, it's gonna harsh the system and confuse the snot out of it. You ever know that person (ahem, me) that never updates their computer and wonders why they have viruses and apps (programs when I was growing up) that would freeze and glitch?

    Again, I reiterate, I am far from a technology specialist, but this is probably how I'd explain it to my husband if I wanted to complain to him about it. Though, lately, his answer is to get me an iPhone...

    And yes, my s5 is having all the problems people have listed.
    01-26-2015 10:26 AM
  18. JHURL's Avatar
    I just got my phone yesterday from Verizon. Overnight it froze and I had to reboot with power/vol keys. It's now randomly restarting. I put it in safe mode and it still restarted. I've turned the wifi off now to see what happens, but paying Verizon for more data isn't an acceptable solution.
    01-28-2015 09:18 AM
  19. Leon Whalley's Avatar
    Hi i have had the same problem with my phone and i have fixed it by putting some cardboard between the battary and the case and it has not turend of since this means the battary was coming away from the contacts and had little movement or play in it. this is worth a try doing this will stop the phone being water proof as the silcone round the back s not tight if it stil turns off its probly a softwhere issue not hardwere another solution is buy a new battary as the one you have could be slightly bent this is why it will keep falling out.
    02-01-2015 01:30 PM
  20. tkrusher53's Avatar
    I got my S5 last August, it worked flawlessly until about November then it started the rebooting item all are talking about. Mine is T-Mobile. I am also seeing this issue with my home WiFi where it is continually dropping and reconnecting to it, this is new in addition to the rebooting issue (at least as far as I know). When it drops I look at the WiFi section on settings, says it is ready to connect when nework quality improves. This happens CONSTANTLY at this point, I am only connected to WiFi from home. There seems to be relationship between the rebooting problem and the wifi as the reboot also happens at work when I am not connected to wifi. I had a day or so stretch about a month back where it reset itself like 8 times over the period, frequency is not that great but multiple times per day. I have a Samsung Galaxy Tab S 10.5in tablet that I got in December, it is also running 4.4.2, am not seeing either issue with it. Both are build KOT49H but obviously one is for the tablet, the other the phone. The kernels were built within 6 days of each other.

    I truly believe this is a Samsung issue, not T-Mobile. THe table has been great so far but the bloat ware on my phone is not something I like to see. Experience with my Samsung SMART TV tells me that Samsung does not do software well, their Smart HUB package was crap.

    As far as the post about putting some cardboard in the back to keep the batter secure, sound good, someone even mentioned a faulty battery (I have several backup replacement brands) but my latest round of reboots has been happening with the stock Samsung battery and with the phone at rest, on a tabletop. No chance the battery "wiggled" loose (here in Michigan we don't get tremors lol).

    I think Samsung has a sleeping giant of a recall on their hands and knows it, don't want to broadcast it out there. In the meantime everyone is looking to deflect the blame.
    02-02-2015 07:00 AM
  21. tkrusher53's Avatar
    I forgot to mention battery life. I have gotten, during light use admittably, 68 hours on a charge. A few times the phone went into this mode of sucking the battery dry in less than a day with light use. This is going on at this time. Not even 24 hours on a charge with me hardly using the phone. Not sure how all this is related but wanted to throw that out there.
    02-02-2015 07:18 AM
  22. tkrusher53's Avatar
    For anyone who may be interested here is the list of apps that shows up as Downloaded on my App Manager (73 in all). Might be a way to at least rule some stuff out?

    Adobe Reader
    AirBnB
    AllShare Cast Dongle
    Anazon
    AndroiTS GPS Test
    ANT Radio Service
    ANT+ Plugins Service
    Barcode Scanner
    Beaming Service
    Brother iPrint&Scan
    Chrome
    Costco
    Currency Converter
    Daily Comic Reader Light
    Drive
    Drive AutoSync
    Dropbox
    Evernote
    Facebook
    Yahoo Finance
    Flights
    Fly Delta
    Free Press (Detroit paper)
    GALAXY Apps
    Gmail
    Google Play Books
    Google Play Games
    Google Play Movies and TV
    Google Play Music
    Google Play Newstand
    Google Play services
    Google Play Store
    Google Search
    Google Text to Speech Engine
    Google+
    Heart Rate
    HP Print Plugin Service
    iHeart Radio
    Instagram
    Instant Video
    Lookout
    Maps
    Maverick
    Messenger
    My Maps
    MyFitnessPal
    News and Weather (Google)
    Rhapsody
    Samsung in-App purchase
    Samsung Link Platform
    Samsung Print Service Plugin
    Samsung Push Service
    Security policy updates
    SideSync 3.0
    SideSyncSource
    SkyDroid
    Skype
    Smart Remote
    Smart Tools
    Solitaire
    Speedtest
    Spotify
    SwiftKey Keyboard
    Sygic
    T-Mobile TV
    Translate
    TuneIn Radio Pro
    Urbanspoon
    Visual Voicemail
    WiFi Analyzer
    Write
    Yelp
    Youtube
    02-02-2015 11:56 AM
  23. jasper99's Avatar
    For what its worth, had the same problem, starting after about a month from new. Randomly restarting, sometimes once a day, sometimes several times, no real pattern. T-Mobile sent me a new one under warranty, and it has been rock solid ever since. Pretty sure I have all the same apps running as before.
    02-05-2015 02:08 PM
  24. helsupron67's Avatar
    I've had my Verizon S5 since March 2014, and it's worked pretty well up until the last 2 days. Last night, the running services began stopping, and the phone randomly would lock up &/or restart on it's own, even hanging up calls in progress. some noteworthy items:
    1. It happened on both wireless & OTA signals
    2. It happened whether or not the phone was plugged in or not
    3. I have 3 separate battery's. Results were the same with each one.
    4. Services & apps closing were random. No difference if I cleared individual &/or phone caches.
    5.Problem persisted in safe mode.
    6. Used developer tools to stop processes...
    6. Did a factory reset, and the problem STILL is happening.
    OK, what did I miss??? This thing is a big paperweight to me at this point...
    02-06-2015 01:02 PM
  25. kamaaha's Avatar
    This issue is happening more frequently on my T-Mobile S5 also.

    Here are some details of my experience:

    1. Only happens when connecting to my home wireless network (Belkin router), not work or any others
    2. Happens about once every two hours
    3. Happens when phone is idle and not under use
    4. Phone has been factory reset and cache cleared
    5. T-Mobile will not acknowledge a problem as it cannot be duplicated in store

    Well, Lollipop is due soon, so I remain cautiously optimistic.

    I also would like to do more testing with turning off the VoIP mode... that HD calling is super clear but often drops the calls even under ideal WiFi bandwith. I've always been suspicious of that.
    02-08-2015 01:47 PM
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