1. Tony Santiago's Avatar
    Hello all

    I had tried to make a call on my Galaxy S5 (AT&T). As soon as I would try to make the call, the prompt on the screen would be stuck on "Call". I did go to Ultra Power Saving mode and the call worked that way. I had tried the hard reboot (holding the volume up, power and home keys) and did a cache clear partition. But on regular mode the call is stuck and won't get through.

    Anything else I need to do before the infamous "factory reset?"

    Thanks
    09-18-2014 11:51 AM
  2. TimmyTwo2's Avatar
    Hello all

    I had tried to make a call on my Galaxy S5 (AT&T). As soon as I would try to make the call, the prompt on the screen would be stuck on "Call". I did go to Ultra Power Saving mode and the call worked that way. I had tried the hard reboot (holding the volume up, power and home keys) and did a cache clear partition. But on regular mode the call is stuck and won't get through.

    Anything else I need to do before the infamous "factory reset?"

    Thanks
    I had an issue making calls when the FreedomPop app was trying to intercept my dialer and I hadn't visited the app since it did an update requesting it. I went into the app on a whim and it popped up asking if I wanted it to take over my dialer, I declined and then I could make calls with my native dialer. If you have any VOIP apps, my suggestion is try opening them to make sure they don't have a pop up prompt display asking to take over your dialer.
    09-18-2014 06:48 PM
  3. Tony Santiago's Avatar
    Good idea. Thanks.
    09-19-2014 04:38 PM

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