1. haymond's Avatar
    anyone have this issue?
    10-17-2014 11:37 AM
  2. ABOSWORTH007's Avatar
    Did you happen to sit down, lean or kneel on the phone? This happened to me when I accidentally kneeled on my S4. The screen became unresponsive but I still got notification sounds and vibrations. Basically, your screen/digitizer damaged from the sounds of it.
  3. Rmedy21's Avatar
    Must have a defected phone
    10-17-2014 11:47 AM
  4. ABOSWORTH007's Avatar
    Did you happen to sit down, lean or kneel on the phone? This happened to me when I accidentally kneeled on my S4. The screen became unresponsive but I still got notification sounds and vibrations. Basically, your screen/digitizer damaged from the sounds of it.
    10-17-2014 12:44 PM
  5. Rmedy21's Avatar
    You probably damaged the phone internally. If it's still under warranty or if you have insurance I would put a claim through a defected phone

    Posted via Verizon Galaxy S5๐Ÿ˜Ž
    10-17-2014 12:49 PM
  6. haymond's Avatar
    It was a warranty replacement phone from tmobile and it was sent to me..the same day I received it it cutoff and started doing that...
    10-17-2014 01:43 PM
  7. Rmedy21's Avatar
    Then you need to call them and let them know so they can send you another one

    Sent from Verizon Galaxy S5 ๐Ÿ˜Ž
    10-17-2014 01:57 PM
  8. Rmedy21's Avatar
    You should be good from there

    Sent from Verizon Galaxy S5 ๐Ÿ˜Ž
    10-17-2014 02:00 PM
  9. haymond's Avatar
    Ok thank you
    10-17-2014 03:03 PM
  10. haymond's Avatar
    Will be getting my S5 back tomorrow....Samsung said it was a software issue and they exchanged battery and charger....
    10-21-2014 11:12 PM
  11. Leanne Mc Cairns's Avatar
    i was busy on my phone and the nxt minute a black screen.it makes the message tones but thats it
    11-27-2014 11:50 AM

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