07-08-2016 07:07 AM
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  1. Gadafi Ali's Avatar
    Hi, my dialer looks like that. I have the latest kitkat 4.4.4. I do not have access to my dialer at all during calls. I've factory reset twice and hard reset once already. Safe mode does not help much, it did for a very brief period. Then, became useless. Any solutions? It's Galaxy s5 G900V Factory Unlocked, paid full price.

    Side Node: During my calls (using T-Mobile Sim) my signal drops from 4G LTE to no bars during my calls, I've done resets and if I'm lucky on my first call during reset it'd let me user the dialer pad. Afterwards, no luck forever more!

    Would love some help, if this is resolved I assure you I will definitely notify and let you pros know!
    10-17-2014 02:59 PM
  2. Rmedy21's Avatar
    Hi, my dialer looks like that. I have the latest kitkat 4.4.4. I do not have access to my dialer at all during calls. I've factory reset twice and hard reset once already. Safe mode does not help much, it did for a very brief period. Then, became useless. Any solutions? It's Galaxy s5 G900V Factory Unlocked, paid full price.

    Side Node: During my calls (using T-Mobile Sim) my signal drops from 4G LTE to no bars during my calls, I've done resets and if I'm lucky on my first call during reset it'd let me user the dialer pad. Afterwards, no luck forever more!

    Would love some help, if this is resolved I assure you I will definitely notify and let you pros know!
    Seems like you need to factory reset the phone and wipe cache.

    Via Verizon Galaxy S5 ๐Ÿ˜Ž
  3. Rmedy21's Avatar
    Hi, my dialer looks like that. I have the latest kitkat 4.4.4. I do not have access to my dialer at all during calls. I've factory reset twice and hard reset once already. Safe mode does not help much, it did for a very brief period. Then, became useless. Any solutions? It's Galaxy s5 G900V Factory Unlocked, paid full price.

    Side Node: During my calls (using T-Mobile Sim) my signal drops from 4G LTE to no bars during my calls, I've done resets and if I'm lucky on my first call during reset it'd let me user the dialer pad. Afterwards, no luck forever more!

    Would love some help, if this is resolved I assure you I will definitely notify and let you pros know!
    Seems like you need to factory reset the phone and wipe cache.

    Via Verizon Galaxy S5 ๐Ÿ˜Ž
    10-17-2014 03:19 PM
  4. slackerjack's Avatar
    Are you on some ROM or all stock. If you rooted, its likely something g you ****ed up while deleting stuff you didn't want...but I'm with the above...factory reset and wipe cache...revert to stock if in a custom rom

    Posted via the Android Central App
    10-17-2014 03:42 PM
  5. AZgl1500's Avatar
    Dropping from 4g back to 3g or 1x during a telco call is not abnormal. It is done to preserve bandwidth at the cell tower. 1x is all that is needed to hold a voice call.

    I am using * ExDialer - Dialer & Contacts - One I use because it allows you to specify how you want the screen to look.

    ie, retain the dialer pad, or the Favorites list, or the Contact's list.

    For editing Contacts, I switch back and forth between the OEM dialer's contact app and the ExDialer's app.
    Just depends on what I want to do. Each has its' merits.
    10-17-2014 06:15 PM
  6. Gadafi Ali's Avatar
    I've done 3 factory resets and 2 hard resets. Are you positive that's going to work? Also, doesn't resetting wipe the cache stuff regardless? If I am wrongly let me know, just assumed wiping did that job.
    10-17-2014 06:33 PM
  7. Gadafi Ali's Avatar
    It's stock, right out of the box. Filled with Verizon stuff on there. Disabled all their add-on. Putting that aside. It's completely out of the box.
    10-17-2014 06:35 PM
  8. Gadafi Ali's Avatar
    Here is a break down of whats going on the Galaxsy s5 G900V Factory Unlocked

    I have been using verizon galaxy s5 on t-mobile. When I initiate a call it loses all the bars, 4GLTE, 3G, H+, E all disappear. During the call touch tone DTMF is not recognized, cannot select menus or dial extensions.
    10-17-2014 06:38 PM
  9. Gadafi Ali's Avatar
    Seems like you need to factory reset the phone and wipe cache.

    Via Verizon Galaxy S5
    I've done a factory reset. still same issue? Anything else?
    10-18-2014 10:30 PM
  10. Gadafi Ali's Avatar
    Seems like you need to factory reset the phone and wipe cache.

    Via Verizon Galaxy S5 ๐Ÿ˜Ž
    I've done a factory reset. still same issue? Anything else?
    10-18-2014 10:30 PM
  11. Rmedy21's Avatar
    I've done a factory reset. still same issue? Anything else?
    Are you rooted? If you are your best bet is to use Odin and flash stock recovery. Maybe this might help.

    Verizon Galaxy S5 ๐Ÿ˜Ž
    10-18-2014 10:46 PM
  12. Gadafi Ali's Avatar
    Are you rooted? If you are your best bet is to use Odin and flash stock recovery. Maybe this might help.

    Verizon Galaxy S5 ๐Ÿ˜Ž
    Will i lose my factory unlock if i do that?
    10-19-2014 01:48 PM
  13. Rmedy21's Avatar
    No you will not

    Verizon Galaxy S5 ๐Ÿ˜Ž
    10-19-2014 05:45 PM
  14. BlueBlazer60's Avatar
    Here is a break down of whats going on the Galaxsy s5 G900V Factory Unlocked

    I have been using verizon galaxy s5 on t-mobile. When I initiate a call it loses all the bars, 4GLTE, 3G, H+, E all disappear. During the call touch tone DTMF is not recognized, cannot select menus or dial extensions.
    Is the unlocked VZW Galaxy S5 fully compatible with T-Mobile? I expect it is because people with more knowledge than I have been commenting on this problem. Sometimes VZW phones are a little weird.
    10-19-2014 09:21 PM
  15. Gadafi Ali's Avatar
    Is the unlocked VZW Galaxy S5 fully compatible with T-Mobile? I expect it is because people with more knowledge than I have been commenting on this problem. Sometimes VZW phones are a little weird.
    Yes works fine, i get 4g LTE and everything
    BlueBlazer60 likes this.
    10-19-2014 10:29 PM
  16. Gadafi Ali's Avatar
    No you will not

    Verizon Galaxy S5
    So, where would I go to get the rom for my phone exactly? Also, since it's a verizon phone isn't it normal for it to turn off all data (phone thinking it's a CDMA phone still) I mean I do still get the " unknown sim card " message every restart. Just letting you know everything.
    10-19-2014 10:33 PM
  17. Gadafi Ali's Avatar
    No you will not

    Verizon Galaxy S5 ๐Ÿ˜Ž
    So, where would I go to get the rom for my phone exactly? Also, since it's a verizon phone isn't it normal for it to turn off all data (phone thinking it's a CDMA phone still) I mean I do still get the " unknown sim card " message every restart. Just letting you know everything.
    10-19-2014 10:33 PM
  18. aliakhter's Avatar
    I recently switched from Verizon to T-mobile and had the same problem on multiple lines. I also noticed that it happened almost always when I was at home, but almost never when I was at work 20 miles away. I called T-Mobile and here is a list of solutions we tried:
    1. Turn off keypad tones. Phone > Settings > Call > Ringtones and Keypad tones. This solutions might work, but it didn't solve the problem for me permanently
    2. Increase length of DTMF tones. Phone > Settings > Call > DTMF tones. This did fix the problem for me for manual dialing during a call, but if I have a contact setup to dial a number after a pause it failed half the time. Also this option seems to be locked for Verizon Galaxy S5s, because it does not show up most of the time, I am not sure how I was able to change it, I just played around within the settings and it showed up.

    I found solution 2 only last night, before that I spoke to T-Mobile tech support multiple times and didn't get a solution. Finally I spoke to a network engineer with T-Mobile and his explanation was that since the Verizon S5 does not support all the same bands as a T-mobile phone, there is a chance that at home I am in an area which uses an unsupported band and the DTMF tones are not working. I am not sure how accurate that is.

    If anyone else has anything to add to this please do since the problem is still there with both my phones.
    2.
    Phamtaztic and Sean Saldan like this.
    12-11-2014 07:17 PM
  19. aliakhter's Avatar
    Anyone know how to get the DTMF tone option to appear under phone settings?
    12-11-2014 07:21 PM
  20. aliakhter's Avatar
    Just noticed that if u turn off the contacts apparently and turn it back on the dtmf tone option is available in settings.

    Posted via the Android Central App
    Attached Thumbnails Why is my Galaxy S5 G900V Dialer unresponsive during calls?-screenshot_2014-12-11-17-51-37.jpg ย 
    12-11-2014 07:52 PM
  21. Gadafi Ali's Avatar
    Hey the DTMF fixed it for. I made it long and worked for me. Thanks a lot man. I'm sure it'll fail if I save a contact on a dial number beside that's this completely fixed the issue I was having really appreciate it man!

    I recently switched from Verizon to T-mobile and had the same problem on multiple lines. I also noticed that it happened almost always when I was at home, but almost never when I was at work 20 miles away. I called T-Mobile and here is a list of solutions we tried:
    1. Turn off keypad tones. Phone > Settings > Call > Ringtones and Keypad tones. This solutions might work, but it didn't solve the problem for me permanently
    2. Increase length of DTMF tones. Phone > Settings > Call > DTMF tones. This did fix the problem for me for manual dialing during a call, but if I have a contact setup to dial a number after a pause it failed half the time. Also this option seems to be locked for Verizon Galaxy S5s, because it does not show up most of the time, I am not sure how I was able to change it, I just played around within the settings and it showed up.

    I found solution 2 only last night, before that I spoke to T-Mobile tech support multiple times and didn't get a solution. Finally I spoke to a network engineer with T-Mobile and his explanation was that since the Verizon S5 does not support all the same bands as a T-mobile phone, there is a chance that at home I am in an area which uses an unsupported band and the DTMF tones are not working. I am not sure how accurate that is.

    If anyone else has anything to add to this please do since the problem is still there with both my phones.
    2.
    12-16-2014 12:13 PM
  22. Chaslee Richie's Avatar
    I recently switched from Verizon to T-mobile and had the same problem on multiple lines. I also noticed that it happened almost always when I was at home, but almost never when I was at work 20 miles away. I called T-Mobile and here is a list of solutions we tried:
    1. Turn off keypad tones. Phone > Settings > Call > Ringtones and Keypad tones. This solutions might work, but it didn't solve the problem for me permanently
    2. Increase length of DTMF tones. Phone > Settings > Call > DTMF tones. This did fix the problem for me for manual dialing during a call, but if I have a contact setup to dial a number after a pause it failed half the time. Also this option seems to be locked for Verizon Galaxy S5s, because it does not show up most of the time, I am not sure how I was able to change it, I just played around within the settings and it showed up.

    I found solution 2 only last night, before that I spoke to T-Mobile tech support multiple times and didn't get a solution. Finally I spoke to a network engineer with T-Mobile and his explanation was that since the Verizon S5 does not support all the same bands as a T-mobile phone, there is a chance that at home I am in an area which uses an unsupported band and the DTMF tones are not working. I am not sure how accurate that is.

    If anyone else has anything to add to this please do since the problem is still there with both my phones.
    2.
    AFTER getting so aggravated that I couldn't use my phone to make touch tone options on important calls I tried everything I could find to fix this what seems to be small issue. I actually came across the only thing that did work and it is to increase the DTMF. There is no other option or setting for the touch tone during calls.
    I am sorry this is not better news, but at least you were correct! And you may turn your keypad tones back on, it doesn't change anything. So glad I'm not the only one this issue was driving totally insane! I guess misery and insanity love company!
    01-23-2015 06:19 AM
  23. Melly Kelly's Avatar
    Ok you have no idea how much searching I have done trying to fix this silly problem! I couldn't listen to my voicemail or even call samsung because they make the caller dial a number from the keypad during calls! I had to use a different phone to do so. I had tried a few things. I cleared the cache partition, then I tried turning off the keypad tones. And finally increasing the length of the DTMF tones worked! I have had my phone since January of 2015 and this problem just arose out of the blue. It is a Verizon factory unlocked phone and I am with MetroPcs/T-Mobile network. I can't thank you enough for the help because Samsung wanted me to send in my phone for repairs which I was not looking forward to doing! Thanks again!!!!!!!!
    05-31-2015 07:14 PM
  24. Gabriella Sanabria's Avatar
    Finding the DTMF option took forever on my phone, but YES that did the trick! Thanks so much!
    08-28-2015 11:52 AM
  25. Daniel Rodriguez Aleman's Avatar
    I recently switched from Verizon to T-mobile and had the same problem on multiple lines. I also noticed that it happened almost always when I was at home, but almost never when I was at work 20 miles away. I called T-Mobile and here is a list of solutions we tried:
    1. Turn off keypad tones. Phone > Settings > Call > Ringtones and Keypad tones. This solutions might work, but it didn't solve the problem for me permanently
    2. Increase length of DTMF tones. Phone > Settings > Call > DTMF tones. This did fix the problem for me for manual dialing during a call, but if I have a contact setup to dial a number after a pause it failed half the time. Also this option seems to be locked for Verizon Galaxy S5s, because it does not show up most of the time, I am not sure how I was able to change it, I just played around within the settings and it showed up.

    I found solution 2 only last night, before that I spoke to T-Mobile tech support multiple times and didn't get a solution. Finally I spoke to a network engineer with T-Mobile and his explanation was that since the Verizon S5 does not support all the same bands as a T-mobile phone, there is a chance that at home I am in an area which uses an unsupported band and the DTMF tones are not working. I am not sure how accurate that is.

    If anyone else has anything to add to this please do since the problem is still there with both my phones.
    2.


    having the same problem over here with my s5 from verizon. i fixed it using your 2nd option. thanks very much.
    i found DTMF tones under CONTACTS/settings/calls.
    if you go directly to settings/call the option doesn't appear at least in my case.
    09-15-2015 02:11 PM
  26. Phamtaztic's Avatar
    I recently switched from Verizon to T-mobile and had the same problem on multiple lines. I also noticed that it happened almost always when I was at home, but almost never when I was at work 20 miles away. I called T-Mobile and here is a list of solutions we tried:
    1. Turn off keypad tones. Phone > Settings > Call > Ringtones and Keypad tones. This solutions might work, but it didn't solve the problem for me permanently
    2. Increase length of DTMF tones. Phone > Settings > Call > DTMF tones. This did fix the problem for me for manual dialing during a call, but if I have a contact setup to dial a number after a pause it failed half the time. Also this option seems to be locked for Verizon Galaxy S5s, because it does not show up most of the time, I am not sure how I was able to change it, I just played around within the settings and it showed up.

    I found solution 2 only last night, before that I spoke to T-Mobile tech support multiple times and didn't get a solution. Finally I spoke to a network engineer with T-Mobile and his explanation was that since the Verizon S5 does not support all the same bands as a T-mobile phone, there is a chance that at home I am in an area which uses an unsupported band and the DTMF tones are not working. I am not sure how accurate that is.

    If anyone else has anything to add to this please do since the problem is still there with both my phones.
    2.
    Thanks so much!

    FU verzion
    10-08-2015 12:49 AM
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