Default ringtone suddenly being ignored
I haven't seen this exact problem here yet. I've had my Samsung Galaxy S5 for a few months. Starting some time in just the past two weeks my default ringtone has been ignored. When people who are not in my Contacts call me my custom default ringtone should be used, but instead some Samsung ringtone is being used instead. The custom ringtones I have set for specific people in my Contacts lists are all still working just fine. It's only the default ringtone for unknown callers that has changed. ??? Tech support wants me to do a factory reset but I'm not sure the problem is quite annoying enough to warrant such drastic measures. Yet. But I would like my own default ringtone back and I can't imagine why the phone would suddenly start behaving this way. Phone is not rooted.
I have tried changing my default ringtone. No luck, still ignored. I have powered off and removed the battery numerous times. No effect. On tech support advice I have deleted the cache partition and rebooted. Still no joy. He said the next step was a factory reset at which point I balked. Any help?
I haven't seen this exact problem here yet. I've had my Samsung Galaxy S5 for a few months. Starting some time in just the past two weeks my default ringtone has been ignored. When people who are not in my Contacts call me my custom default ringtone should be used, but instead some Samsung ringtone is being used instead. The custom ringtones I have set for specific people in my Contacts lists are all still working just fine. It's only the default ringtone for unknown callers that has changed. ??? Tech support wants me to do a factory reset but I'm not sure the problem is quite annoying enough to warrant such drastic measures. Yet. But I would like my own default ringtone back and I can't imagine why the phone would suddenly start behaving this way. Phone is not rooted.
I have tried changing my default ringtone. No luck, still ignored. I have powered off and removed the battery numerous times. No effect. On tech support advice I have deleted the cache partition and rebooted. Still no joy. He said the next step was a factory reset at which point I balked. Any help?