1. kanesmith41's Avatar
    Hi, just bought my son the s5 and every now and then it'll power off and back on. Everything else seems fine except that. Any suggestions would be greatly appreciated.

    USMC97
    11-14-2014 07:53 AM
  2. B. Diddy's Avatar
    It actually powers completely off, then powers back on, going through the whole boot sequence? Or is it only the screen that turns off, then turns on again?
    11-15-2014 03:45 AM
  3. kanesmith41's Avatar
    It's just the screen. I did a battery pull and so far it's working fine.

    USMC97
    11-15-2014 05:13 AM
  4. kanesmith41's Avatar
    I done that yesterday and it's only done it once so far.

    USMC97
    11-15-2014 11:14 AM
  5. B. Diddy's Avatar
    One thing that can make the screen suddenly turn off is a magnet--if it gets close enough to the smartcover sensor (which is often located somewhere at the left bezel for a tablet, but might be in a different location for a phone), it might activate it, which causes the screen to go to sleep. This is how those smartcovers cause a device to sleep as soon as you close the cover, and to wake when you open the cover. Is it possible that there's a magnet getting too close to the phone's sensor? Is it in a case?
    11-15-2014 11:44 PM
  6. kanesmith41's Avatar
    Yes, it's in a otter box defender.

    USMC97
    11-16-2014 12:14 PM
  7. B. Diddy's Avatar
    I don't know too much about Otterboxes. Could it be exerting too much pressure on the Power button at times, causing the screen to shut off?
    11-17-2014 01:47 PM

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