1. Elina Filipova's Avatar
    I was in a car accident and the screen of my phone was completely shattered. The phone seems to work since it vibrates and makes the start-up sound. I connected it to my laptop with the USB cable and I see the device but since it's not in the import/export mode, the galaxy folder on my computer is empty. I have to return the broken phone to Samsung because I got a replacement and I want to transfer all my data first and then wipe the data from the phone.

    Can someone help please? Thanks!

    EDIT: I'm using the pattern lock, not PIN or fingerprint.
    11-20-2014 02:58 PM
  2. B. Diddy's Avatar
    Welcome to Android Central, and I hope it was only your phone that got hurt! See if this method works: http://forums.androidcentral.com/gen...ed-screen.html
    11-20-2014 04:49 PM
  3. Elina Filipova's Avatar
    Thanks for the quick response! I used to lock my phone using the pattern and not the PIN. Would the OTG mouse work with a pattern lock?
    11-20-2014 08:12 PM
  4. B. Diddy's Avatar
    Theoretically, it should work, but it may be more challenging, depending on how complex your pattern is.
    11-21-2014 12:52 AM

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