Can I get help with a firmware update after it encountered an issue?

[GuerraSantos]

Firmware update encountered an issue

Afterword, tried, through Kies, after being rcognized as galaxy s5, recovery system files, but no device presented.
Tried reinitialization, everithing runned perfectly, till at the end stated "device not recognized".
Trying install original rom 4.4.2, after 5 minutes, at end, states FAIL:
Would you please help me reinstall system files

 

[AZgl1500]

Re: Firmware update encountered an issue

I assume the phone is still in stock form?

what is your ISP or carrier name?

If the upgrade really did crap out, and you have a partial upgrade, you may have to use ODIN to install a new copy of the OEM ROM.

I've never done this, so you need help from someone better than me.


I just did a search for 'odin' and found this how to article.

they show you how to install odin and how to get your OEM ROM files and install them.

maybe this will get you going.

http://www.andromint.com/download-odin-latest-version/

 

[GuerraSantos]

Re: Firmware update encountered an issue

No, is not on stock form.
My ISP is MEO at Portugal.
Tried install ancient roms, bau it always fail.
Trying reboot on recovery mode, states that firmeare upgrade encountered an issue.
System advices, try to get emergency recovery trough KIES.
Although recognizing Galaxy s5, at end states thet did not dound the phote.
It looks that it mainly recognize phone, but when lookin for system files, states not foun (no system files)

Once more, please some one help me in such matter

Guerra Santos

 

[AZgl1500]

Re: Firmware update encountered an issue

Did you purchase the phone through your carrier 'MEO' and it is a valid Samsung phone?

That is, it is not a clone phone from China?

If you can go to a MEO retail store, maybe they could help you with getting the phone working again.

If not, perhaps they can exchange it for a working phone?