12-20-2014 10:48 AM
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  1. Leapinglister Lister's Avatar
    Leapinglister Lister
    How do I unlock my phone for free? It's asking for a Samsung account which I forgot?
    12-19-2014 11:16 AM
  2. Aquila's Avatar
    Aquila
    The best bet would be to call Samsung's customer service and go through their identity verification process. Once they have confirmed you are the owner they can give you your username and send it to your backup email address.
    12-19-2014 11:46 AM
  3. dpham00's Avatar
    dpham00
    Moderator Team VP
    The carrier might be able to help you too.

    Sent from my Verizon Samsung Galaxy Note 4
    12-19-2014 11:47 AM
  4. Almeuit's Avatar
    Almeuit
    Moderator Team Leader
    Originally Posted by Darth Spock
    The best bet would be to call Samsung's customer service and go through their identity verification process. Once they have confirmed you are the owner they can give you your username and send it to your backup email address.
    I would agree with this process.
    12-19-2014 11:47 AM
  5. dpham00's Avatar
    dpham00
    Moderator Team VP
    If you set up a Google account then you can unlock with the Google account information.

    Sent from my Verizon Samsung Galaxy Note 4
    Aquila likes this.
    12-19-2014 11:48 AM
  7. Gracie Ward's Avatar
    Gracie Ward
    Originally Posted by Leapinglister Lister
    How do I unlock my phone for free? It's asking for a Samsung account which I forgot?
    I tried the lock my phone feature for lost phones. On Google account. It let me set a new pin for the phone but it does not change the password/Passcode for the fingerprint.
    At least I can get in the phone now. Can't use the fingerprint alternative password though.

    Posted via the Android Central App
    12-20-2014 10:48 AM
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