1. Michaelbanfield 44's Avatar
    my S5 tell me I am connected and my speed is excellent. However cannot open new emails, FB page posts or use what us. Keep getting a message saying cannot establish connection, tap to retry.
    have I got a virus?
    01-02-2015 05:47 PM
  2. Rukbat's Avatar
    You could have a router with TKIP encryption. Many phones are having a problem with TKIP since KitKat. Check your router and, if you czan, change the wifi security encryption to AES, NOT TKIP ot TKIP+AES. (All your other devices will have to connect again, but by the time you look at them they should have done it automatically. If not, delete the connection, scan and connect again. [That's for laptops and desktops too.])

    Your speed to the router may be excellent, but have you used a speed test app (like Ookla) or a speed test page on the web to see what your internet speed (the speed from the WAN side of the router to the wifi side) is?
    01-02-2015 06:19 PM
  3. shiggins316's Avatar
    Remember that the bars on the WiFi signal Al on your phone is for the signal strength not internet speed. Do a speed test. My phone wouldn't even connect once because the speed was so bad.
    01-02-2015 06:53 PM

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