1. Kate Ransom Miller's Avatar
    Keeps telling me that it has stopped. I have checked..it's not shut off and I have cleared cache and data..still not working. Any suggestions?

    Posted via the Android Central App
    01-04-2015 01:42 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! It may be that some other app is conflicting. Try booting into Safe Mode, which temporarily disables all 3rd party apps. If the problem stops in Safe Mode, then something you installed is probably the culprit--the challenge then is to figure out which one. You may have to uninstall apps one by one. https://support.t-mobile.com/docs/DOC-10696
    Kate Ransom Miller likes this.
    01-05-2015 06:54 PM

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