06-02-2017 08:45 PM
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  1. jwhite900's Avatar
    I'm not sure if I'm missing something, but since I updated my GS5 to Lollipop, I haven't been able to transfer files to or from the phone through USB. When it connects to my computer all it does is charge now, and the computer doesn't recognize the GS5 as a mass storage device, as a phone....nothing. This used to be simple before the update, and as much as I searched through the phones settings and options, I can't find any settings regarding MTP. Is this happening to anyone else?? Is there a way to fix this? Thanks.
    02-09-2015 03:14 PM
  2. SpookDroid's Avatar
    You could try removing the phone's driver from your computer (it should show up in Device Manger), reboot, and then let the computer try to recognize it again.
    jwhite900 and Timmy tucker like this.
    02-09-2015 03:24 PM
  3. jwhite900's Avatar
    Worked like a charm. Thanks!
    02-09-2015 04:38 PM
  4. jwhite900's Avatar
    ....or not. It work for about 5 minutes, then the same issue arose mid file transfer. I really don't know what the issue is.
    02-09-2015 04:48 PM
  5. SpookDroid's Avatar
    Sounds like a software issue. If you select CAMERA MODE instead of MTP, does it still have issues?
    02-09-2015 05:04 PM
  6. cyberdman's Avatar
    The MTP switch is in the Developers Options. Turn the Developer Options switch On in settings and you can enable MTP.
    02-10-2015 10:25 AM
  7. jwhite900's Avatar
    I think its an issue with the pc. After a bunch of trial and error, if I restart both the pc and the phone, the pc recognizes the phone and connects to it. But its a one time thing because once I unplug the phone, the pc wont recognize it again until I restart both devices. Annoying, but that's the only way it works for now...at least until I can pinpoint the problem. Thanks for you help though!
    Jonathan Biernacki likes this.
    02-10-2015 04:30 PM
  8. jwhite900's Avatar
    I couldn't find developer options, but im pretty sure I have MTP enabled already. It just seems to be a weird bug that I cant pinpoint just yet.
    02-10-2015 04:31 PM
  9. SpookDroid's Avatar
    The MTP switch is in the Developers Options. Turn the Developer Options switch On in settings and you can enable MTP.
    Mmmm...nope. MTP is always available without Developer Options (when you connect the phone you actually have the option to use MTP or Camera Mode). USB Debugging mode is the one in Developer Mode.
    02-10-2015 05:24 PM
  10. SpookDroid's Avatar
    I couldn't find developer options, but im pretty sure I have MTP enabled already. It just seems to be a weird bug that I cant pinpoint just yet.
    Developer Options are not turned on by default...there's actually a funny sequence to get them active. If you don't know what they are or need them, no need to activate them. But if you ever do want them, you have to go to Settings, General Tab, About Device. There you'll find a BUILD NUMBER entry. Just tap on it repeatedly until you get Developer Options. Here's a link to a description of what they are (the article is for the Note 4, but it's basically the same for the S5)
    All about your phone's developer options | Android Central

    As for the issue, since you already tried uninstalling the phone's driver and re-installing it, do you have Kies installed by any chance? If so, I'd try uninstalling the driver, uninstalling Kies, rebooting your PC and then trying again.
    Steve_Karl likes this.
    02-10-2015 05:28 PM
  11. cyberdman's Avatar
    USB Debugging mode is the one in Developer Mode.
    Thanks for correcting that for me.
    02-10-2015 08:20 PM
  12. jwhite900's Avatar
    Nah I don't have Kies installed. I did some more trial and error and I still cant pinpoint what's going on. I think its certainly a PC issue....I don't have to restart the phone in order for it to work anymore, only the PC....but it still only works until it disconnects, then I have to restart the PC again. It's just such a weird problem to have.
    02-11-2015 12:09 PM
  13. SpookDroid's Avatar
    Try connecting it to a different USB port in your computer. That sometimes forces the driver to react.
    02-11-2015 12:40 PM
  14. B-Hop's Avatar
    Reading through this, I'm having the exact same issue.

    I've tried all of the steps mentioned above, have uninstalled and reinstalled drivers, switched among 4 different USB ports on different sides of the computer, rebooted everything multiple times, etc. This was NOT an issue before lollipoop.

    Host computer is a HP ProBook 650.
    02-11-2015 05:33 PM
  15. jwhite900's Avatar
    Yea, I tried them all. I'll just have to restart the phone anytime I want to transfer media, at least for now. Thanks for your help, as well as cyberdman :-)
    02-15-2015 10:47 AM
  16. jwhite900's Avatar
    Yea, its strange right?? restarting the phone seems to be the only fix, but you have to do it anytime you want to connect again. Maybe an issue google needs to work out in an update or something.
    02-15-2015 10:50 AM
  17. leguan's Avatar
    The following worked for me:
    uninstalling the driver, connecting the phone to the PC (Windows 7 in my case) via USB, this invokes that the correct driver will be installed.
    04-26-2015 09:15 AM
  18. cyclone3211's Avatar
    I also have had the same issue ever since Lollipop.I downloaded a program called "Wondershare MobileGo for Android". Every time I connect via USB with either my S5 or my Galaxy Tab S this app is able to respond and I get the job done. The only one with Lollipop that does not seem to have this issue is my Nexus 7 (2013).

    So I stopped trying to connect as it always had worked prior to Lollipop.
    06-25-2015 03:26 PM
  19. kantonburg's Avatar
    My wife and I just upgraded from S3s to S5s and we're having the same issue. I've tried on all 4 computers in the house, all the USB ports, tried installing and uninstalling the drivers. Kies and no Kies. Nothing.

    Our phones immediately upgraded to Lollipop as soon as we got home so I don't know if it worked before. The one thing I have noticed is if the phone is off each computer will recognize the MPT device in the device manager, but won't show up as a portable device in My Computer. As soon as I turn the phone off the MTP device disappears in the device manager. We have a mix of Windows 7 and Windows 8.1 computers.

    Is there a fix for this yet? I've googled for hours with no luck.
    07-04-2015 08:22 AM
  20. ptaylor784650's Avatar
    Hi all,

    I had the same issues.. tried for hours then realised just after I bought the phone I had connected it successfully,

    solution : use the stock Samsung cable [ ie the double part connector] not a generic micro USB cable

    hope this helps

    PT
    07-24-2015 01:41 PM
  21. kantonburg's Avatar
    We've tried the stock cable. No luck for us.
    07-24-2015 01:50 PM
  22. Dragan78's Avatar
    The solution is to set first the phone as MTP+ADB by typing *#0808# and select from menu and confirm with ok, After that install Samsung Android USB Driver for Windows and then connect the phone to usb. Eventually ennable Developer Mode if it is not and check USB debugging.
    kantonburg and Bushwick2002 like this.
    07-25-2015 05:46 AM
  23. kantonburg's Avatar
    The solution is to set first the phone as MTP+ADB by typing *#0808# and select from menu and confirm with ok, After that install Samsung Android USB Driver for Windows and then connect the phone to usb. Eventually ennable Developer Mode if it is not and check USB debugging.
    I know I have tried that a dozen times and that menu has never popped up, until now. Mine was set to DM+Modem+ADB.

    First time I connected it didn't load the driver. I connected again and pressed skip obtaining driver from windows update (Windows 7) and it loaded fine.

    Thanks man
    07-26-2015 07:41 PM
  24. Swmmrman's Avatar
    I just figured i would share my experience with this. The phone would not recognize at all. I checked the device manager and found the phone was giving code 43. So i tried a different cable(The phones original cable). And it worked without issue. Might be a good starting point if you are having this. I guess my other cable was either damaged, or possibly meant only for charging the E-reader it came with.
    08-01-2015 02:16 AM
  25. Nikki Kosloski's Avatar
    where do you type that code in?
    08-10-2015 08:14 AM
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