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03-29-2015 03:34 AM
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  1. WareIAm's Avatar
    Verizon really screwed up Lollipop with something that they added.

    In a nutshell - If you have a Verizon Samsung Galaxy S5, DO NOT upgrade to LOLLIPOP. It compromised my email (can’t send email, pinch zoom doesn’t work, terrible lags), rendered wifi unusable, made the phone run so hot that the battery drains down in 4-5 hours with minimal use, eliminated all notifications before the unlock screen, and lags so long that my phone often timed out before I had time to enter my unlock key, forcing me to get rid of my lock screen, so my phone currently has no security.

    The proposed solution of a full factory reset did not work for many who tried. It simply erased all user data and customization. And who should have to do a factory reset to make an update work, anyway?

    This is affecting many people on the Verizon network. Everyone has the same issues, and Verizon refuses to take ownership of the problem. They keep asking people if their phones have been exposed to water.

    I worked with Samsung via twitter and got my phone to the point where it is usable, but without security, and it no longer seamlessly switches between wifi and network. In addition, my email continues to be compromised, and lags continue, so I often have to reboot my device.

    There is a long post on Verizon's forum that addresses these issues, but I am unable to link it here because I am a new member. It is called: Samsung Galaxy S5 Lollipop Update Problems

    Don't upgrade to Lollipop on Verizon. It's garbage and will render your phone virtually unusable.
    02-12-2015 08:50 AM
  2. Bartdude's Avatar
    Im on Verizon. Did the upgrade, had lag, battery felt warmer after use sometimes, had a weird problem where when phone screen was off I could change from vibrate to mute by pressing the volume down button. I finally did a factory reset and lag is gone, phone no longer changes volume states when screen off...and haven't noticed the battery warmth (just did reset yesterday).
    So factory reset can help, though it sounds like not everyone.
    Going to do my fiances phone this weekend.

    Edit: I found my problem with the volume changing states. It only does it when Smart AudioBook player is running (paused) and has a book in it's queue. If it shows the app on the lockscreen with a book queued up and I close it then it doesn't do it.
    BlurryEyed likes this.
    02-12-2015 09:34 AM
  3. srkmagnus's Avatar
    It's unfortunate that you are having issues with the Lollipop updated on your device. Have you taken a look at the solutions provided by Jerry on his blog post: Android 5.0 Lollipop bugs got you down? Here's how you (might be able to) fix them | Android Central

    Take a look at the post for future reference and see if it helps. Oftentimes you can get away with clearing cache. However, a factory reset may be needed to fix major issues or bugs. Also, keep in mind that developers are still updating apps and services to work properly on Lollipop, so certain issues could be related to apps you have installed that may not be working properly with Lollipop.
    WareIAm and debdroid1a like this.
    02-12-2015 09:36 AM
  4. WareIAm's Avatar
    Thanks, Bartdude. I am trying to avoid resorting to a factory reset. For now, I have my phone jury-rigged enough to be functional, although I am not thrilled with disabling security. I will try to enable it again in a few days, while giving apps time to catch up and my phone about a week and a half to settle down.
    02-13-2015 12:01 PM
  5. WareIAm's Avatar
    Thanks, srkmagnus. I will read the article that you reference and take appropriate actions. Fingers crossed that app developers catch up soon and Verizon gets its act together and releases a fix pronto. I would think that with all the issues, they are on their toes...hopefully.
    02-13-2015 12:04 PM
  6. terryb99's Avatar
    This is has been the most horrible update ever. Verizon supposedly is so slow and careful before they release updates. what happened this time?

    I now hate my S5. battery pull, no change..gone thru deleting ever app I can get rid of..

    I too, hate the thought of a factory reset.. I did that a few months ago, and it takes several days to get things back the way I like.
    I should not have to do that for an update.

    Tmobile keeps bugging me to come over and get a new phone..maybe I should
    WareIAm likes this.
    02-13-2015 12:22 PM
  7. Drunder40's Avatar
    Verizon really screwed up Lollipop with something that they added.

    In a nutshell - If you have a Verizon Samsung Galaxy S5, DO NOT upgrade to LOLLIPOP. It compromised my email (can’t send email, pinch zoom doesn’t work, terrible lags), rendered wifi unusable, made the phone run so hot that the battery drains down in 4-5 hours with minimal use, eliminated all notifications before the unlock screen, and lags so long that my phone often timed out before I had time to enter my unlock key, forcing me to get rid of my lock screen, so my phone currently has no security.

    The proposed solution of a full factory reset did not work for many who tried. It simply erased all user data and customization. And who should have to do a factory reset to make an update work, anyway?

    This is affecting many people on the Verizon network. Everyone has the same issues, and Verizon refuses to take ownership of the problem. They keep asking people if their phones have been exposed to water.

    I worked with Samsung via twitter and got my phone to the point where it is usable, but without security, and it no longer seamlessly switches between wifi and network. In addition, my email continues to be compromised, and lags continue, so I often have to reboot my device.

    There is a long post on Verizon's forum that addresses these issues, but I am unable to link it here because I am a new member. It is called: Samsung Galaxy S5 Lollipop Update Problems

    Don't upgrade to Lollipop on Verizon. It's garbage and will render your phone virtually unusable.
    My wife and I initially had the wifi issue and a little worse battery use (and I mean a little). We cleared the Cache Partition and did a Factory Reset and all is good. Been three days now and still running strong..
    WareIAm likes this.
    02-13-2015 12:36 PM
  8. randomdude's Avatar
    This is has been the most horrible update ever. Verizon supposedly is so slow and careful before they release updates. what happened this time?

    I now hate my S5. battery pull, no change..gone thru deleting ever app I can get rid of..

    I too, hate the thought of a factory reset.. I did that a few months ago, and it takes several days to get things back the way I like.
    I should not have to do that for an update.

    Tmobile keeps bugging me to come over and get a new phone..maybe I should
    why do you think you'll avoid these types of problems with T-mobile?
    02-13-2015 12:41 PM
  9. WareIAm's Avatar
    terryb99, Samsung helped me via Twitter, and I got rid of the hot battery and drain by disabling the Smart Network Switch in wifi. I also enabled Power Saving Mode, and I don't miss anything from that. Those 2 things brought my device back to a useful tool. I am still, however, frustrated by email issues and lack of security. I hope to be able to reactivate that successfully soon though.

    Good luck.
    02-13-2015 12:59 PM
  10. dbregman's Avatar
    I did the factory reset - helped battery somewhat. But phone is often laggy and often I can not answer a call, if I can there is a 3-4 second delay before I can talk to someone. Twice the only way to hang up a call was to reboot the phone. BT is also an issue now. I recommend waiting.
    I forgot to mention the ANNOYING battery fully charged message is not user selectable.
    Tritonemusic likes this.
    02-13-2015 01:14 PM
  11. terryb99's Avatar
    why do you think you'll avoid these types of problems with T-mobile?
    LOL..get a different phone., not an S5, .which I cannot do with Verizon for 18 more months. T-Mobile wants to buy me out.
    ben71r likes this.
    02-13-2015 01:22 PM
  12. terryb99's Avatar
    terryb99, Samsung helped me via Twitter, and I got rid of the hot battery and drain by disabling the Smart Network Switch in wifi. I also enabled Power Saving Mode, and I don't miss anything from that. Those 2 things brought my device back to a useful tool. I am still, however, frustrated by email issues and lack of security. I hope to be able to reactivate that successfully soon though.

    Good luck.
    Thanks for the fast reply.
    My Smart Network switch was not activated.
    I just enabled power saving mode and will keep an eye out

    Thanks again,

    Terry
    WareIAm likes this.
    02-13-2015 01:25 PM
  13. jerrymahone's Avatar
    I read your comments in another forum, I believe; it might have been your twitter feed in the VZW forum. Sure wish I had read them before I voluntarily upgraded to Lollipop.

    Having said that, I too have an aversion to full factory resets because it just feels like such a sledgehammer approach. I did clear the partition cache, and it helped dramatically. No more inferno with the battery, and the drain was reasonable, though still not wonderful. Clearing the cache did seem to make the phone pretty much usable. I also cleared the app cache. I did this two days ago.

    So, what is the current result? Well, the phone is rebooting on me quite a bit. Not cool. But when it is running, it seems to run mostly fine. When I first used the phone the morning after the partition cache clearing, the phone was frozen. Not exactly sure why, but it could have been triggered by one or more alarms that went unattended. That did not happen this morning. I feel like, if nothing else, I bought time to get everything backed up in case I do need to factory reset it. Other than the reboots and the diminished battery life (nothing like right after the upgrade by a long shot), the phone seems stable. However, because of the reboots and the possibly shorter battery life, I will either do the full reset or upgrade with a patch release (not holding my breath) once I fully backup the phone, which is something I should have done earlier, anyway.

    But seriously, Verizon? What a disaster of a rollout. The G5 is the flagship of the non-phablet phones. Why did VZW not see this coming through testing of a KitKat to Lollipop upgrade?
    Cynthia Pelletier and WareIAm like this.
    02-13-2015 11:26 PM
  14. WareIAm's Avatar
    jerrymahne - I updated to Lollipop 9 days ago, and knock on wood - my S5 seems to have stabilized. I still have the smart network switch disabled, and I'm still running in Power Saving mode, but I was finally able to reactivate my screen lock, the device stays cool, and the battery life is less than before Lollipop, but not nearly as bad as when I first installed it.

    I have rebooted the phone at least once/day to clear out any junk, I close all my apps before letting the phone sleep, I run Battery Doctor and regularly shut down apps that are hogging power (even though I haven't started them), and I have updated every app possible. I have not cleaned out the cache (because I don't know how) and I have not done a factory reset.

    Email remains a pet peeve. I still can't pinch zoom, and sending email is hit or miss. If I attach a photo, forget it.

    I continue to hope that Verizon is emabrrased enough by all of this to push thir engineers to fix Lollipop pronto.
    02-14-2015 12:09 PM
  15. Ripken Streudel's Avatar
    Plants vs. Zombies and a couple other games will not run. I guess I will have to uninstall / re-install? I cleared cache and that didn't work.
    02-14-2015 10:41 PM
  16. terryb99's Avatar
    There is light at the end of the tunnel. I am on a Delta flight, sitting next to a guy the works for Google. His S5 has 5.01 on it.
    He said that Google knows there are issues, and that 5.01 will fix most.
    I just hope Verizon releases the update fast.

    So quick before we land in Detroit, anything I should ask him? Lol

    Posted via the Android Central App
    02-16-2015 09:11 AM
  17. Drunder40's Avatar
    terryb99, Samsung helped me via Twitter, and I got rid of the hot battery and drain by disabling the Smart Network Switch in wifi. I also enabled Power Saving Mode, and I don't miss anything from that. Those 2 things brought my device back to a useful tool. I am still, however, frustrated by email issues and lack of security. I hope to be able to reactivate that successfully soon though.

    Good luck.
    I would be frustrated also.. mainly due the fact that you had to disable functions in order to fix a firmware update problem. I know that what you disabled doesn't really affect you and thats good, but I hope they have a plan in place to fix the root cause like a firmware fix or something..
    WareIAm likes this.
    02-16-2015 09:46 AM
  18. bigorange's Avatar
    There is a fix that was posted today! Tested and works!

    Samsung Galaxy S5 Battery Drain Fix Lollipop Sprint Verizon
    Cynthia Pelletier and WareIAm like this.
    02-16-2015 05:11 PM
  19. lgdlman's Avatar
    Rip the band-aid off, do a factory reset, it will fix the issues.

    Posted via the Android Central App
    Tritonemusic likes this.
    02-16-2015 07:02 PM
  20. cydewaze's Avatar
    While I won't be affected by this problem (I rooted and stuck with 4.4.2), my wife's phone will probably get the lollipop update when she gets home from abroad, so thanks for posting the potential fixes. The last thing I need is a wife with phone problems, because her phone problems quickly become my phone problems.
    WareIAm likes this.
    02-16-2015 07:14 PM
  21. MRBULLRED's Avatar
    Rip the band-aid off, do a factory reset, it will fix the issues.

    Posted via the Android Central App
    This did it for me. I couldn't get a half a day of use after the update and I also had all kinds of issues and lags. Now my phone is fast and battery life seems better than before. I had about 5 hours screen on time today.


    Posted via the Android Central App
    02-16-2015 10:34 PM
  22. MRBULLRED's Avatar
    Only had about 12% battery left after a full days use when I plugged it in though.

    Posted via the Android Central App
    Attached Thumbnails Warning: Big Troubles with Samsung Galaxy S5, Lollipop, and Verizon-screenshot_2015-02-16-22-35-06.jpg  
    02-16-2015 10:38 PM
  23. mountainman's Avatar
    Verizon really screwed up Lollipop with something that they added.

    In a nutshell - If you have a Verizon Samsung Galaxy S5, DO NOT upgrade to LOLLIPOP. It compromised my email (can’t send email, pinch zoom doesn’t work, terrible lags), rendered wifi unusable, made the phone run so hot that the battery drains down in 4-5 hours with minimal use, eliminated all notifications before the unlock screen, and lags so long that my phone often timed out before I had time to enter my unlock key, forcing me to get rid of my lock screen, so my phone currently has no security.

    The proposed solution of a full factory reset did not work for many who tried. It simply erased all user data and customization. And who should have to do a factory reset to make an update work, anyway?

    This is affecting many people on the Verizon network. Everyone has the same issues, and Verizon refuses to take ownership of the problem. They keep asking people if their phones have been exposed to water.

    I worked with Samsung via twitter and got my phone to the point where it is usable, but without security, and it no longer seamlessly switches between wifi and network. In addition, my email continues to be compromised, and lags continue, so I often have to reboot my device.

    There is a long post on Verizon's forum that addresses these issues, but I am unable to link it here because I am a new member. It is called: Samsung Galaxy S5 Lollipop Update Problems

    Don't upgrade to Lollipop on Verizon. It's garbage and will render your phone virtually unusable.
    Sorry to hear your troubles. But coming on here and telling people to not upgrade is just plain silly.

    My phone is not unusable at all. Perhaps you were dissatisfied with your S5 from the start. This phone still rocks on LP.

    Nothing that LP brought would make me think twice about switching back to KK.

    LP has actually made my S5 faster.... sure it still has lag, and the battery life is not fantastic, but it is definitely an upgrade to the overall experience.

    The S5 is, IMO, still the top Android phone at this point on VZW. The Droid Turbo has no MicroSD, no removable Battery, and varying results on that big camera. The good shots I see are OK, but I think the S5 takes, on an overall standpoint, much better pictures from what I have seen in the forums.

    Just silly to say to the forum folks to not upgrade when you had a bad experience. This phone is still a beast even with a girly OS called Lollipop. Been good to me.

    Until the S6 drops, the S5 is the one. It has the form factor, software, and camera that simply cannot be beat. Don't like the band-aid back? Put a dang case on it for the love of Pete.

    I just think a different opinion than "don't upgrade to Lollipop" needs to be posted. Thanks.
    Tritonemusic likes this.
    02-16-2015 11:49 PM
  24. Nechasin's Avatar
    I got my GS5 in May of last year. I constantly used it and installed and uninstalled countless apps along the way. When it came time to install Lollipop, I did the upgrade and immediately noticed it was running hot and had poor battery life. After trying the cache wipe and letting it settle for a couple of days, I bit the bullet and did a factory reset on it. Boy, am I glad I did that. It runs fantastic now. I also took the time to install only the apps that I actually use and not reinstall everything that was there just because it was there. I'm convinced that there are apps that don't play nice with Lollipop. However, that is not the fault of Google, Verizon, or Samsung.

    If you are concerned about game save data, then you can install Helium and back up you game progress, and then restore it when you reinstall the game. I would recommend against restoring anything but game data based on my past root experience.

    Based on my long history with computers in general, a fresh wipe is always something that is helpful to performance because of bad programming techniques that leave crap behind even when they are uninstalled.
    WareIAm and Tritonemusic like this.
    02-17-2015 08:04 AM
  25. WareIAm's Avatar
    Quite the contrary, I love my S5. Still do ,even with all the troubles. I continue to blame Verizon, and I am thrilled to hear that your phone is okay. You are fortunate indeed.

    That said, I would amend my original post to, "If you have a Verizon Samsung Galaxy S5, DO NOT upgrade to LOLLIPOP until they have all the bugs worked out." I wouldn't wish my miserable experience (about 4 worth days before it really started improving) on anybody.
    02-17-2015 12:24 PM
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