Why do I get an error message when I try to open the Android File Transfer on my Mac?

[jjpartan]

Android File Transfer trouble

I recently made the switch from iPhone to a galaxy S5. I have a macbook pro that of course has my music in iTunes. I recently tried downloading the android file transfer but whenever it would try to open on the mac it told me it could not connect to my device and to try to restart it or reconnect it. Nothing I did has made a difference. The computer just won't connect to the phone it seems. Both my S5 and mac have the latest versions possible updated so that's not an issue. Any help would be awesome, I'd really like to get more of my music on my S5 other than what I put on there right when I got the phone using SmartSwitch.

 

[Rukbat]

Re: Android File Transfer trouble

Use something like WiFi File Transfer. It runs in the phone and you use a web browser on the Mac.

 

[jdirt]

Make sure Kies is uninstalled. I got the same message. I can't resolve it either. However I did learn that Kies had to be uninstalled because they don't work together. I uninstalled it, but it didn't fix it.