1. anon5431078's Avatar
    Hello Guys,

    I recently bought a refurbished Galaxy s5, and ever since it has been failing to update OTA and thru kies,
    So i flashed it to Poland's Lollipop update thru Odin,
    after doing that, i downloaded the phoneinfo samsung and noticed that the product code is "not active", which is the main reason to not being able to update it OTA and thru kies.

    so i was wondering if anyone has any solutions for this problem ?

    Kindly check attachments for further info about CSC & Firmware.
    Attached Thumbnails SM-G900F Product Code: Not Active-attachment2.php.jpg   SM-G900F Product Code: Not Active-attachment2.jpg   SM-G900F Product Code: Not Active-2.png  
    02-19-2015 09:11 PM
  2. Ponstan's Avatar
    Hello Guys,

    I recently bought a refurbished Galaxy s5, and ever since it has been failing to update OTA and thru kies,
    So i flashed it to Poland's Lollipop update thru Odin,
    after doing that, i downloaded the phoneinfo samsung and noticed that the product code is "not active", which is the main reason to not being able to update it OTA and thru kies.

    so i was wondering if anyone has any solutions for this problem ?

    Kindly check attachments for further info about CSC & Firmware.
    11-28-2015 01:15 PM
  3. ironass's Avatar
    Hello and welcome to Android Central Ponstan!

    Thank you for your post.

    There are currently 41 different models of the Samsung Galaxy S5 and over 3,000 different stock Samsung firmware versions, worldwide, covering 6 different Android platforms, Android 4.4.2, Android 4.4.4, Android 5.0, Android 5.0.1, Android 5.0.2 and Android 5.1.1. Not all issues will affect all models or firmware releases and your answers to the following questions will help in the forum's answers to your specific query.

    #1. Could you post your Model number and Android version...

    To locate these, go to...

    Settings > More > About device > Model number and Android version

    This will give you the model of Samsung Galaxy S5 that you have and which Android version you are on.


    #2. Your current Firmware, (not just Baseband), version .

    To locate your current firmware version, go to the stock, Samsung, dial pad and type in...

    *#1234#

    This will give you your, "Version", details in full, usually 3 lines of information, AP: CP: CSC:, which may all be relevant.

    *** If code *#1234# has been disabled on your firmware, you can download and install, free from the Play Store, Phone Info and it will give you, under Firmware... PDA, CSC and Baseband, versions as well as your Product code under the CSC CODE heading.


    #3. Also helpful would be your carrier, (service provider), location, (UK, India, Russia, USA, etc: ), and if your phone is rooted or not and running a custom ROM, (give details).


    Thanks. The above helps us to help you and hopefully someone will be able to reply to you shortly.


    For more information, see, 41 Galaxy S5 models - Dummies Guide

    (TIP If you are a poster it is always a good idea to mention your model number and firmware version in case this has a bearing on your problem.)
    11-28-2015 01:27 PM
  4. 1 koayeminsoee's Avatar
    HELLO ;
    I'm using NOTE 3 SM-N900
    MADE IN VIETMAN BY SAMSUNG
    ANDRIOD VERSION 4.4.2
    AP : N900XXUDNA6
    CP : N900DDUEBOB1
    CSC : OLBDNA2

    SIM CARD CAN'T REGISTER... EMERGENCY CALL ONLY...

    WHEN I CKECK WITH PHONE INFO APK
    PRODUCT CODE IS NOT ACTIVE.. .
    06-21-2016 05:48 PM

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