1. cr500taco's Avatar
    dropped my s5 and now the screen doesn't work. Got a new s5 through insurance. Is there a way to reset the device to factory settings, since I can't view the screen?
    03-26-2015 10:37 PM
  2. B. Diddy's Avatar
    I assume you have to return the broken S5 to the insurance company. Personally, I wouldn't worry about them trying to extract sensitive information from it. They don't have the time or inclination to do that.

    Otherwise, try this method: http://forums.androidcentral.com/gen...ed-screen.html. This will let you unlock the phone--but then I'm not sure the best way to do the factory reset. Maybe Kies has an option? (Sorry, I have no direct experience with Kies, so can't say for sure.)
    03-28-2015 02:35 PM

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