[Jaime Alvarez1]

Hello,

My Galaxy S5's screen broke and it is completely black. I need to return this phone to geek squad but I must perform a factory reset on it before I send it, but I dont know how I can do this if I cant read what it is on the screen. Is there anyway that I could perform a factory reset from my computer or is there another way to perform a factory reset without needing the screen?

[Rukbat]

I don't guarantee that this will work, but install adb on your computer (Mini-SDK), connect the phone to the computer (make sure you have the Samsung driver installed SAMSUNG_USB_Driver_for_Mobile_Phones) and go to a command prompt in the computer. Issue the following commands:

adb shell
recovery --wipe_data

[TitoRoE]

I think Kies maybe able to do it...