Can I get some help with a sync problem with my S5 and Outlook 2013?

A

AC Question

Sync problem with S5 and Outlook 2013.

There was never a synch problem with GALAXY S2 and Outlook 2010, using Samsung Kies.
My S2 quit and was replaced with S5. Sync worked once using Kies3, but Kies3 was replaced with Smart Switch and sync has never worked since.
When sync is attempted, a message appears asking a 'Microsoft Outlook Profile' be created in Microsoft Windows, but one is already there, 'Outlook'.
According to SAMSUNG, it's a Microsoft issue, but Microsoft have successfully sent test e-mails, received on both the S5 and my PC.
 

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