1. Diana Rincon's Avatar
    I'm trying to deregister my fingerprint because the interface is so balky. (I have to swipe many times, and finally give up and use the password--way too much trouble!)

    But the phone won't allow me to deregister. It says that "the fingerprint is currently set as the screen lock type for at least one of the following: Encrypt phone, Exchange Active Sync. Select another method and try again."

    I have no idea what this is telling me to do.

    Posted via the Android Central App
    05-31-2015 08:58 PM
  2. BR34KF4ST's Avatar
    try this:
    go to settings>lock screen>screen lock>then press swipe.
    after that,remove the fingerprint and then you can choose whichever kind of password you want

    Posted via the Android Central App
    06-01-2015 09:21 AM
  3. CBS88's Avatar
    I'm having the same issue. I was playing around with the fingerprint option and now my phone will only open with that feature and does not allow me to get rid of my fingerprint setting. HELP! I DON'T LIKE IT!!
    06-02-2015 08:53 PM
  4. BR34KF4ST's Avatar
    try the above method.

    Posted via the Android Central App
    06-02-2015 09:02 PM
  5. Marie H's Avatar
    This happened to me yesterday. Found the fix. Go to settings, click Security then scroll down to Clear Credentials click ok. Now go back to fingerprint and you can deregister.
    07-18-2015 10:36 AM
  6. Risteard's Avatar
    Thank you Marie H - this was driving me crazy. I tried all the help manuals - no help. Your fix was quick and easy - gave me back hours of my life.
    08-12-2015 04:36 PM
  7. John Scott7's Avatar
    Thank you so much for that info. It did the trick!
    09-17-2015 09:27 AM
  8. srinu reddy1's Avatar
    It worked, thanks
    09-25-2015 10:17 PM
  9. Lorraine72's Avatar
    Thank you Marie H. it worked, this was truly helpful.
    09-29-2015 03:39 PM
  10. get2wrapping's Avatar
    Thank you Marie H! Worked perfectly!!!!
    09-30-2015 10:01 AM
  11. sam armani's Avatar
    thank you for the help
    11-08-2015 08:17 PM
  12. randgmom's Avatar
    Thank you so much! Going to Security and clearing the settings worked. I have been trying to get rid of that fingerprint option with no luck. You really helped me!
    12-16-2015 09:09 AM
  13. lynew's Avatar
    This happened to me yesterday. Found the fix. Go to settings, click Security then scroll down to Clear Credentials click ok. Now go back to fingerprint and you can deregister.
    12-23-2015 10:58 PM
  14. Fanackapants's Avatar
    Worked perfectly for me too! Thank you very much
    01-15-2016 09:34 PM
  15. WHU64life's Avatar
    my clear credentials is greyed out
    02-10-2016 11:58 AM
  16. lovetovaycay's Avatar
    Thanks so much!! This helped me and worked on the first try.!!!
    02-25-2016 03:42 PM
  17. lovetovaycay's Avatar
    this worked for me thanks!! I ve been trying to get that fingerprint off and couldnt figure it out. THANKS!!!
    02-25-2016 03:43 PM
  18. legcard's Avatar
    Yes, MarieH.!
    Exactly!

    It worked. Thank you. It's funny because I thought that it would be safer than plain swipe. Oh, it's safer, you can't get in without swiping 6 or 7 times until you just type the password. By that time, I have forgotten what I wanted the phone for/ Grrr. So many answers tell you to disable fingerprint but if it is still being used by who knows what, it needs the Clear Credentials. Thanks again.
    02-25-2016 04:53 PM
  19. bule coy's Avatar
    thanks you MarieH.! is the best
    11-30-2016 09:29 PM
  20. Catrinna jessee's Avatar
    Mine is greyed out any other options
    12-29-2016 07:54 PM
  21. Catrinna jessee's Avatar
    Mine is too
    12-29-2016 07:54 PM

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