1. AC Question's Avatar
    i had it in my pocket and the fingerprint got rubed and now i can us fingerprint and i have forgotten the password and now i whant to factoryse it plz help me
    06-01-2015 10:09 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! You forgot the backup PIN? This is the very reason why you're asked to select and remember a backup PIN when you start using the fingerprint scanner.

    Try bringing the phone to the store where you bought it, or a Samsung Store in the nearest Best Buy (if you're in the US), and see if they can help you.
    06-01-2015 01:24 PM

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