1. Sammy Ngema's Avatar
    i cant access my phone since yesterday,but you can call me ,when i put the pin i know it says wrong pin and i have changed my pin,how do i retreave or change it via google ,because it doesnt give me an option,its just says you have entered incorect pin5 times wait 29 seconds
    06-14-2015 08:09 AM
  2. anon8380037's Avatar
    From my experience, if it says wait 30 seconds that's a good sign that it will eventually offer you to enter your username and password instead.
    This would be your full Gmail address and your account password.

    It's unlikely to say now it will factory reset after a final attempt.

    Keep trying, but watch the pop ups.
    06-14-2015 08:26 AM

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